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My Bios Shows Acer After Gateway DX4870 Bios Upgrade. Now, I Can't Activate My Windows 8.

Tags:
  • Windows 8
  • Computers
  • BIOS
  • Motherboards
  • Acer
  • Gateway
Last response: in Motherboards
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June 4, 2014 7:21:36 PM

Hello guys. I currently own a DX4870 desktop with windows 8. The bios in my computer is now showing Acer Aspire M1935 instead of Gateway DX4870 after a Gateway website bios upgrade. I think that I installed the wrong bios. After the update, the computer is not showing a serial or tag number. anyways, everything was fine until my hard drive failed and I needed to reinstall Windows 8. I called Gateway but they could not take care of me without a serial number. The serial number in the chassis is unreadable scratched. I am stock on bios P01.A2. I need bios P11.B1 from Gateway which would allow me to install Windows 8 in my computer. When I try to install the P11.B1 bios, the computer says that the size of this bios is different than P01.A2. I installed the OEM Windows 8 but the software is now asking me for a serial number that I do not have. This is really frustrating. Please Help!!

More about : bios shows acer gateway dx4870 bios upgrade activate windows

a c 338 V Motherboard
June 4, 2014 8:52:55 PM

P11.B1 from Gateway is only for PCs that originally came with Windows 8. P01.A2 is listed as for PCs with Windows 7. I would recommend that you replace the BIOS chip. Gateway DX4870 / Acer Aspire M1935 are listed as the same thing.
http://www.badflash.com/orderbios.html
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June 6, 2014 7:54:34 PM

I tried to find the bios chip on the motherboard but I could not..
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a c 242 V Motherboard
June 6, 2014 8:00:37 PM

Have you contacted Microsoft to explain the situation? They may be nice and provide you with the required serial number.
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June 7, 2014 6:25:08 AM

GhislainG said:
Have you contacted Microsoft to explain the situation? They may be nice and provide you with the required serial number.


No, I have not contacted Microsoft. I did contact Gateway about the Bios problem. But like I mentioned previously, they needed the computer serial number.
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June 7, 2014 2:41:20 PM

WWWOOOOWWW! I messed it up real bad now guys! I started playing with WinHex and damaged the bios! Now, the screen is just black/blank. I tried taking off the battery and all but nothing fixed the problem. I guess I will have to buy a new motherboard now!!! OMMMMMMGGGG!!
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a c 242 V Motherboard
June 7, 2014 2:50:45 PM

Did you use WinHex to modify the BIOS file and then flashed the BIOS with that modified file?
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June 7, 2014 3:12:47 PM

GhislainG said:
Did you use WinHex to modify the BIOS file and then flashed the BIOS with that modified file?


Exactly!!! OMG!! This is crazy! First I went to the official website for a bios update, I ended up losing my serial number and real computer name and model. After that I could not reinstall the original operating system because of the bios and now I completely corrupted the bios! OMG! What else can happened??
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June 7, 2014 3:15:09 PM

Dell and HP have a lot more specs and support on their websites than Gateway or Acer...
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June 7, 2014 3:22:17 PM

Calvin7 said:
P11.B1 from Gateway is only for PCs that originally came with Windows 8. P01.A2 is listed as for PCs with Windows 7. I would recommend that you replace the BIOS chip. Gateway DX4870 / Acer Aspire M1935 are listed as the same thing.
http://www.badflash.com/orderbios.html


I was checking on the BIOS chip to buy it but it will require professional soldering installation...
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a c 242 V Motherboard
June 7, 2014 3:32:26 PM

Reaccion said:
GhislainG said:
Did you use WinHex to modify the BIOS file and then flashed the BIOS with that modified file?


Exactly!!! OMG!! This is crazy! First I went to the official website for a bios update, I ended up losing my serial number and real computer name and model. After that I could not reinstall the original operating system because of the bios and now I completely corrupted the bios! OMG! What else can happened??
You obviously made modifications without a good understanding of what they did. You could buy a replacement motherboard, but have you considered contacting Gateway about getting the correct BIOS flahed on your motherboard? That may possibly be the least expensive solution.
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June 7, 2014 8:35:20 PM

GhislainG said:
Reaccion said:
GhislainG said:
Did you use WinHex to modify the BIOS file and then flashed the BIOS with that modified file?


Exactly!!! OMG!! This is crazy! First I went to the official website for a bios update, I ended up losing my serial number and real computer name and model. After that I could not reinstall the original operating system because of the bios and now I completely corrupted the bios! OMG! What else can happened??
You obviously made modifications without a good understanding of what they did. You could buy a replacement motherboard, but have you considered contacting Gateway about getting the correct BIOS flahed on your motherboard? That may possibly be the least expensive solution.

I contacted Gateway but they need me to provide the serial number which I can not read. The sticker in the chasis is scratched and the bios corrupted.
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a c 242 V Motherboard
June 9, 2014 5:23:06 AM

If you bought it new there may be a serial number on the box (if you still have it) or on the invoice. Even without a serial number Gateway could flash the BIOS.

Edit: What issue did you have that required flashing the BIOS?
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June 9, 2014 7:06:15 AM

GhislainG said:
If you bought it new there may be a serial number on the box (if you still have it) or on the invoice. Even without a serial number Gateway could flash the BIOS.

Edit: What issue did you have that required flashing the BIOS?


The box is already long gone. I bought the computer on eBay but there is not serial number on the invoice. I understand that they could flash the bios even without the serial number. However, they refuse to take care of me for free without the serial number. I sent Gateway the eBay bill for them to see weather they approve the repairs or not. I should have asked them how much they would charge me for the bios flash when the computer is not under warranty.

When I tried reinstalled the OEM Windows 8 but due to the wrong bios update, the software was asking me for a serial number that I did not have. I tried forcing the bios update by using WinHex. That was when I messed up the motherboard bios.
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a c 242 V Motherboard
June 9, 2014 8:28:09 AM

Even if Acer charged for flashing the BIOS, it should still be less expensive than buying another motherboard. You haven't told us why a BIOS flash was required in the first place, but if Acer provided the wrong BIOS file, then they'll probbaly flash it for free.

One has to be very familiar with machine language to modify a BIOS file properly.
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June 9, 2014 12:35:10 PM

GhislainG said:
Even if Acer charged for flashing the BIOS, it should still be less expensive than buying another motherboard. You haven't told us why a BIOS flash was required in the first place, but if Acer provided the wrong BIOS file, then they'll probbaly flash it for free.

One has to be very familiar with machine language to modify a BIOS file properly.


I usually visit the vendor website to get the most recent drivers for my computers, especially the Bios. I check the updates on my HP Envy and Lenovo at list every three months.

I am going to try again pointing out that I messed my Bios after the update.
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Best solution

a c 242 V Motherboard
June 9, 2014 12:38:45 PM

All vendors warn that updating the BIOS should be done only if it resolves an issue. Your options are:

1. get a new motherboard
2. Send yours back to get the BIOS flashed

I'd select option 2 and you don't have to tell them how you messed up the BIOS.
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June 9, 2014 12:53:42 PM

GhislainG said:
All vendors warn that updating the BIOS should be done only if it resolves an issue. Your options are:

1. get a new motherboard
2. Send yours back to get the BIOS flashed

I'd select option 2 and you don't have to tell them how you messed up the BIOS.


Great idea. I do the Bios update every time I see a new one. I did not know that it was so dangerous. What about Calvin7 solution? http://www.badflash.com/orderbios.html
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June 9, 2014 12:56:47 PM

I was thinking that there were a software to program the Bios on the motherboard.
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June 9, 2014 1:29:47 PM

Just updating, there are six beeps after black/blank screen booting (No monitor signal).
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a c 242 V Motherboard
June 9, 2014 1:43:33 PM

Reaccion said:
I was thinking that there were a software to program the Bios on the motherboard.
There is as long as you can remove the IC or if you have the required tools to do it while it still is soldered to the motherboard. You probably don't want to invest in such tools.

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a c 242 V Motherboard
June 9, 2014 2:05:42 PM

Reaccion said:
Just updating, there are six beeps after black/blank screen booting (No monitor signal).

Since you modifed the BIOS, it may not mean what the manual says.
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June 9, 2014 3:14:22 PM

GhislainG said:
Reaccion said:
Just updating, there are six beeps after black/blank screen booting (No monitor signal).

Since you modifed the BIOS, it may not mean what the manual says.


You are right. Well, I submitted the prove of purchase to Gateway and they asked to wait 2 business days for an answer. I ill keep you guys updated.
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June 9, 2014 3:25:17 PM

I just received this email from Gateway:

Dear xxxx xxxxxxxx,

This email is to confirm that your Acer product's warranty information has been updated. The warranty period for this product is 09/17/2013 through 09/17/2014.

Due to the unit being purchased from Ebay, the warranty will not transfer. The warrnaty will remain the same.

For detailed warranty information, please visit us at http://us.acer.com/ac/en/US/content/support. If you need repair service, please visit us at https://customercare.acer.com/customercare/. For technical assistance, you can contact us at our Acer Support number of 1-800-816-2237 available 24 hours a day, 7 days a week.

Thank You,
Service Operations
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June 9, 2014 5:06:22 PM

A little confusing email. Does it mean that they would cover the repairs or not?
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a c 242 V Motherboard
June 9, 2014 7:51:25 PM

Reaccion said:
A little confusing email. Does it mean that they would cover the repairs or not?
My interpretation is that your system is under warranty until 09/17/2014, but you can't transfer the warranty to someone else.
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June 9, 2014 8:06:46 PM

GhislainG said:
Reaccion said:
A little confusing email. Does it mean that they would cover the repairs or not?
My interpretation is that your system is under warranty until 09/17/2014, but you can't transfer the warranty to someone else.


Well, I have the same interpretation. I am a little worry about the "The warranty will remain the same". I hope that everything goes fine. I contacted them via chat and the warranty has not been updated yet. They asked me to contact them back tomorrow.
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June 10, 2014 7:53:52 PM

There was a huge serial number confusion which made the process crazy between the warranty and the technical department. However, after chatting/calling/emailing Gateway/Acer tec support/warranty department back and forward, the warranty was updated. The computer is packed to be shipped out to Texas where the repairs are going to be made for FREE! Thank you GhislainG and Calvin7 for all your help!
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!