Need my files off a "missing" EHD

jmh349

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Jun 5, 2014
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I was using a WD external drive to hold a lot of my media content and it had been working fine for a few years, but the other day it stopped appearing in explorer as "My Passport" and now appears just as "Local Disk (E: )" When I try to access this, it tells me that I need to format the drive, which I'd rather not do if it means losing 10 years' worth of pictures/movies/songs/etc. I've been browsing possible solutions but to be perfectly honest I'm seeing a fair amount of confusing and conflicting information as to what to do. I have another EHD ready to go to move my stuff to if in fact the old EHD is unusable but I'm not sure how exactly to access the data on it. The old drive shows as healthy in disk management with a raw file system. I've downloaded pandora recovery but that's telling me that the "device is not ready" and I can't see any of the data on it.

If this is something I can take care of on my own, how can I go about it? If I format to access the drive, would I still be able to use the pandora software to recover my stuff? I was under the impression that formatting would erase it permanently. Or should I just break down and take the old EHD to a computer repair place or best buy and have them try to recover my data. Like I said, I'm really worried about losing a ton of pictures and movies of my kids growing up...

Any help would be greatly appreciated!
 
Do not take it to Best Buy, find a real dedicated computer shop. You can try to take the drive out of the case and connect ti directly to a computer.
Also try running TestDisk which you can get from a boot disk like Ultimate Boot CD, maybe your partition info got messed up in which case TestDisk may be able to fix it.

As an aside, do not store your only copies of data on an external drive. If you have to use one for storage, make backups.
 

jmh349

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Jun 5, 2014
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4,510


I tried it on my wife's laptop and it shows up in the same manner, as a local disk and asks me to format it if I want to use it.
One of the solutions I've seen is to open up the case and plug it into my pc...that's not something I'd be super comfortable doing, unfortunately. Sorry in advance if this is a dumb question, but at this point would it be a viable solution to just format the drive like it asks and use recuva or pandora to retrieve the files after formatting? Would the files still be accessible this way or would they be gone for good?

 
Try what hang-the-9 suggested and try TestDisk first. Before formatting the disk and attempting recovery with any software I would try removing the drive from the external case and connecting it either internally as another disk or externally using a SATA to USB cable, drive dock, or another external case. I know you aren't comfortable doing this but it is not as complicated or difficult as you may think. Of course I would advise to do so carefully.
 

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