- Jun 5, 2014
- 2
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- 4,510
Hello everyone!
I need some help BIG TIME!!
I am doing some computer work for my boss. He purchased a new laptop, new router, and a new Western Digital Hard drive backup system called my cloud I believe.
I networked all his computers in his office and that was pretty easy as all those computers are on windows 8. His old laptop is on windows XP and when I tried to network that computer to the network it had to do a reboot for the settings to take effect. Once the old laptop restarted I could no longer log in with his username and password. I was able to use google and I was able to boot the old laptop up by logging in with username: administrator and password left blank.
I then went to control panel, then users, and his user profile was no longer showing there.
I was able to find the file tree for his user profile under the C:/ drive under documents and settings.
I copy and pasted that file tree to an external hard drive so I hope I have his windows XP user profile backed up.
I tried to use windows XP system restore and that doesn't work. Not even in safe mode.
(
I follow these steps to try and reinstate his user profile: http://windows.microsoft.com/en-ca/windows/fix-corrupted-user-profile#1TC=windows-7
But that didn't seem to work either.
I am now trying a program called "Recuva" to try and hopefully get some if not all of his files saved.
What I need to do is save all of the info and get it to the new laptop which is on windows 8.
Normally I would just use outlook and make a backup of his .pst file but I can't do that as I cannot log in to his user profile etc...
I need major help to get this working or I am going to be up $hit's creek with no paddle.
Please help!!!
I need some help BIG TIME!!
I am doing some computer work for my boss. He purchased a new laptop, new router, and a new Western Digital Hard drive backup system called my cloud I believe.
I networked all his computers in his office and that was pretty easy as all those computers are on windows 8. His old laptop is on windows XP and when I tried to network that computer to the network it had to do a reboot for the settings to take effect. Once the old laptop restarted I could no longer log in with his username and password. I was able to use google and I was able to boot the old laptop up by logging in with username: administrator and password left blank.
I then went to control panel, then users, and his user profile was no longer showing there.
I was able to find the file tree for his user profile under the C:/ drive under documents and settings.
I copy and pasted that file tree to an external hard drive so I hope I have his windows XP user profile backed up.
I tried to use windows XP system restore and that doesn't work. Not even in safe mode.
(I follow these steps to try and reinstate his user profile: http://windows.microsoft.com/en-ca/windows/fix-corrupted-user-profile#1TC=windows-7
But that didn't seem to work either.
I am now trying a program called "Recuva" to try and hopefully get some if not all of his files saved.
What I need to do is save all of the info and get it to the new laptop which is on windows 8.
Normally I would just use outlook and make a backup of his .pst file but I can't do that as I cannot log in to his user profile etc...
I need major help to get this working or I am going to be up $hit's creek with no paddle.
Please help!!!
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