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My laptop lost internet connection a few days ago. When I look at the troubleshoot for help it told me to hook up to the route

Last response: in Wireless Networking
June 6, 2014 10:11:36 AM

I need as much help as I can get. My mom or even her boyfriend doesn't know what is going on. Like I said, it works just fine when I have my laptop plugged up to the router, but when it's not I can't get on anything. Please help!
a b D Laptop
June 8, 2014 9:08:35 AM

Try re-installing your laptop's wireless driver, you can get it from your laptop maker's website.

If still no joy, look in Device Manager to see if the wireless adapter is actually listed there without any errors.
If it isn't listed at all, and no errors shown, the wireless adapter may have broken.

You can workaround that by buying a USB Wireless Adapter, but do not plug it in until after you begin installing it's software from the included CD. You will see a message on screen telling you when you can plug it in.