External Hard Drive Problem

mogsy

Reputable
Jun 7, 2014
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4,510
Yesterday, I was copying files over to my hard drive from my laptop. They finished and I unplugged it, I re-plugged it again 20 minutes later to add more and it was never detected. I plugged it into my girlfriends laptop and that didn't detect it either.

My hard drive is an Intenso 2.5" memory station 640GB.

The problem is, well that is the problem. I don't know what's wrong with it! I've done a lot of research, is it clicking, find it in disk management, chkdsk it to repair it etc. and none of this seems to work. chkdsk was the closest I got to making progress but that crashed half way through and was taking hours with an error of "An unspecified error occurred (696e647863686b2e".

It spins up and makes the sound from the laptop that it has been connected the "bod-dum" sound. The green light on my hard drive flashes whilst it's in, so it must be getting power.

It has now come up in My Computer as Local Disk H: and when I double click on it, it takes ages to open (the bar loading at the top takes forever to get to the end, sometimes hours) and then would come up with the message "H: parameter is incorrect, this drive is not accessible". Also sometimes when I double click it explorer crashes, and another thing, when I shut down the computer with it plugged in it gets stuck on the 'Shutting Down...' screen.

Any help would be appreciated, all I need are my files off of it, photos dating back to 2012 are on there. If I can retrieve these somehow, even if it leaves the hard drive unusable I would be happy.

Thank you all in advance.
 
Solution
Oops - you should never rely on a single drive for storing irreplaceable files as it means you don't have any backups, never a wise place to be.

Test it with SeaTools: http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/

If it fails the test, the only way to retrieve data from it is to send it to a professional data recovery service (ouch!)
and even they may not be able to rescue everything.
Oops - you should never rely on a single drive for storing irreplaceable files as it means you don't have any backups, never a wise place to be.

Test it with SeaTools: http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/

If it fails the test, the only way to retrieve data from it is to send it to a professional data recovery service (ouch!)
and even they may not be able to rescue everything.
 
Solution

mogsy

Reputable
Jun 7, 2014
4
0
4,510


Thank you, it seems like this is the only liable solution I have found on the internet, and yourself. I am chkdsk'ing it one last time to see if it happens again, it's making more progress this time telling me it is NTFS formatted and the name of the drive, fingers crossed. If not i'll run SeaTools, and then the inevitable data recovery service will have to take a chunk out my wallet.

 

mogsy

Reputable
Jun 7, 2014
4
0
4,510
Just to add to this incase anyone see's in future, SeaTools didn't work at all for it. I have tried chkdsk 3 more times all ending with the same error. I resulted to manually opening the drive and disconnecting the interior and reconnecting, now it connects fast and comes up with the name of the drive rather than Local Disk H:. Although, it only has 2 folders and 1 file, as opposed to all of my other data on there. Where has it gone? Am I able to retrieve any of these? I am currently running Recuva to try and get them back but this says 2 hours left, so I will report on it's findings, any other help would be appreciated.