WD Blue issues

ErikB2

Honorable
Sep 6, 2013
3
0
10,510
Hello

I bought a new system about 9 months ago and I have had a couple of annoying issues with it. First of all, here are the specs:

- MSI B85-G43
- i5 4670
- XFX R7870 DD BE
- 8GB (2x4GB) Kingston HyperX Black 1600MHz
- WD Caviar Blue 1TB (WD10EZEX-00RKKA0)
- Windows 8.1

Now, about 3 months after I first got my system running, I ran into a very annoying issue at the time. My PC normally had a cold boot time of around 15-18 seconds, and a bit less starting it up from hibernate. I left my PC in hibernate pretty frequently. One day it started up from hibernate really slowly without there being any signs of slowdowns before. I had a few tabs in Chrome and a couple of other small programs open at the time, but this was never an issue before. The system suddenly felt really unresponsive. Without hesitating, I decided to restart it to see if that solved the problem, but it only got worse. It started taking 5-15 minutes to start. That was when I noticed that the disk usage was always at 99-100%. The only time it came down was when I let it rest for about 5 minutes, then as soon as I did anything it went straight up to 99% and got extremely unresponsive. I decided to do a clean install of Windows. That didn't help. After 2 weeks I ran into the same problem. I even tried Windows 7 without success. Apparently, the task that was causing the disk usage to be so high was either System, one of the "Service Hosts" or both. I decided to live with the unresponsiveness for a few weeks, and eventually it did get better. It has unfortunately left my system in a pretty bad state. A cold boot generally takes over 30 seconds and when it's started up, the system is really sluggish. The hard disk usage light is generally on constantly until a minute after I've logged in.

I recently downloaded this program called Hard Disk Sentinel, and I expected to see decent results. But, of course, they weren't decent. While it claims that the performance of the Drive is excellent, the health is only at 7% and it also claims that the estimated remaining lifetime is 8 days. That surprised me. I honestly didn't know what to think. Yesterday, 06/06/2014 at 13:30:16, I got this event on the log:

#197, Current Pending Sector Count 775 -> 772

I have no idea what that means, but judging by the exclamation mark on the left and the error message on the bottom which says "Warning: hard disk status is degraded in the past days.", I don't think it's good.

All I'm asking is, can someone please tell me what's going on. Should I get the thing replaced? Is it even something worth worrying about? How can I get my old performance back?

For those of you that have taken the time to read this and even consider giving an answer, thank you. I just want to get to the bottom of this.
 
Solution
Hi

I suggest you go to WD website and download a dos diagnostics cd ISO image file
Burn ISO to cd using imgburn v2.5.7 (not v2.5.8 due to adware installed )

Boot from cd and test your hard disk
First quick test then full long test
I expect it is failing and will give you an error code to report to WD warrantee department

Alternative is western digital data lifeguard for windows
But requires re siting hard disk into USB tray, esata or sata port of another windows PC

It seems you only have a short time to backup your import and data
according to hd sentinal but WD will want report from its own diagnostic software before warrantee exchange


Regards
Mike Barnes
Hi

I suggest you go to WD website and download a dos diagnostics cd ISO image file
Burn ISO to cd using imgburn v2.5.7 (not v2.5.8 due to adware installed )

Boot from cd and test your hard disk
First quick test then full long test
I expect it is failing and will give you an error code to report to WD warrantee department

Alternative is western digital data lifeguard for windows
But requires re siting hard disk into USB tray, esata or sata port of another windows PC

It seems you only have a short time to backup your import and data
according to hd sentinal but WD will want report from its own diagnostic software before warrantee exchange


Regards
Mike Barnes
 
Solution