BSOD, memtest86+ shows multiple test failures. What now?

vquintessence

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Jun 9, 2014
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4,510
Hello,

This is probably a typical song and dance for many of you. I built a new PC several weeks ago, all new hardware except for my PSU & GPU.

Installation of hardware & software went fine initially, updated all pertinent drivers (excluding bios) and it was smooth sailing for the first week. However shortly thereafter I began to receive BSOD at random times. To date it has occurred more than half a dozen times. Browsing through these forums I've taken several steps to attempt to identify the problem and here's what I've come up with:

Looking through Event Viewer, within the critical section: "Kernal power" (Event ID 41). Those are the only critical events leading to system crash. Under description it has shown:

"The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2."

So, I would assume the culprit is a driver/software issue? When I google the device is leads to a driver for asus z87 chipset. But oddly the problems for other users only occur during boot.

Here enters my dilemma: Another thread on this site suggested I test my RAM prior to fiddling with and/or updating any drivers. Initially when I built the PC I tested the RAM via windows 7 tool, which showed no problems.

However yesterday I ran memtest86+. The test ran for over 14 hours and revealed consistent failures during tests 8 and 10. Here is a screenshot:

memtest86Results.jpg

CPU-Z shows that my RAM voltage and SPD Latency for both sticks are "set correctly" at 800mhz, timing of 10-10-10-27 and at 1.5v. The timing is on the "high" end for Corsairs own testing but I'd assume that isn't a problem.

So here's where my indecision stands. Is the new RAM the culprit? Or is the driver for the z87 chipset the problem? Perhaps both issues are to blame?

If it does turn out to be the RAM, the consensus seems to be that it's pointless to narrow down which one is the problem, as Corsair will simply want the entire batch back?

System specs:
mobo: Asus Maximus Formula VI
cpu: Intel core i5 4760K
gpu: Geforce GTX 660
ram: Corsair Vengeance dual channel DDR3 1600 mhz at 16 gb (2x8gb)
psu: Thermaltake 850 watt
os: Win 7 64-bit Home Premium

Thank you all in advance!
 
Solution
RAM Totally bad ram. If its under warranty get it RMA'ed

as for if they want the whole batch back not sure. I would test them 1 and at time and find the bad one(s) just in case they just want the one. the good news is you only two sticks and it shouldn't take the long for them to error out. Most of the time if the ram is already bad it will error out with in the first few minutes (Usually seconds for me)

But since its failing around 4GB i would assume its the stick of memory in the DIMM 1 Slot.

The reason why the say to run it 24+ hours on a new build is that it stresses it out, reads and writes to ever bit quite a few times in a 24 hours period, and if it does fail it will most likely fail in that first 24 hours period. Like with...
RAM Totally bad ram. If its under warranty get it RMA'ed

as for if they want the whole batch back not sure. I would test them 1 and at time and find the bad one(s) just in case they just want the one. the good news is you only two sticks and it shouldn't take the long for them to error out. Most of the time if the ram is already bad it will error out with in the first few minutes (Usually seconds for me)

But since its failing around 4GB i would assume its the stick of memory in the DIMM 1 Slot.

The reason why the say to run it 24+ hours on a new build is that it stresses it out, reads and writes to ever bit quite a few times in a 24 hours period, and if it does fail it will most likely fail in that first 24 hours period. Like with me and hard drives I have a program called Active Kill Disk and i always run a 3 Pass wipe on every new heard drive i get because if its going to fail (Especially the 2TB and up) it will fail on that. Like we just recently bought 2 3TB WD Reds. One failed after about an hour.
 
Solution

vquintessence

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Jun 9, 2014
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4,510
Thank you for your very quick response, and apologies for mine being delayed.

Here's an update on the situation:

I took your advice, and did RMA the ram back to Corsair. They did want the entire kit back (both sticks) but were very fast in sending me a replacement. The replacements passed the memtest86+ without any difficulty. I've since been using the PC for a couple weeks without any problems.

Additionally the Event Viewer log has NOT encountered any problems with the driver for device "ACPI\PNP0A0A\2&daba3ff&2". I'll count my blessings on that one, as I don't particularly want to update my chipset driver unless absolutely necessary.

So in the end is it fair to assume that it was the ram that was also causing the driver/device failure?

Thanks again Dr Tweak.