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connection problem with samsung grand 2 and laptop via usb

Last response: in Cell Phones & Smartphones
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June 10, 2014 3:32:41 AM

my samsung grand 2 is not recognosed/detected on my windows 7 laptop via usb although the bluetooth is recognised and it will charge the phone without problem. also is there a version of samsung kies that will work for the grand 2 pls?
a b D Laptop
a b Ô Samsung
June 11, 2014 12:06:11 PM

There are only two versions of Kies depending on which phone model you have.

Go here and try the other version to what you already have tried: http://www.samsung.com/uk/support/usefulsoftware/KIES/

Remove existing version first just in case it conflicts with new version.
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