- May 30, 2014
- 4
- 0
- 4,520
My new build does not sleep or restart properly. I am running Microsoft Windows 7 Professional SP1 64-bit English- OEM with the following components:
ASUS Sabertooth X79 Socket 2011 MB
Intel Core i7 4820K CPU
Cooler Master Cosmos SE Full Tower
Corsair CS650M 80 Plus SEMIMOD ATX PSU
Samsung 840 EVO Series MZ-7TE250BW 250GB SATA 6.0Gb/s 2.5" Internal (SSD) - Windows
Seagate Barracuda 7200 1TB SATA 6.0Gb/s 3.5" Internal Hard Drive
Crucial Ballistix Sport 16GB DDR3-1600 (PC3-12800) CL9 Dual Channel (2 8GB Mem. Mod.)
ASUS R9270DC2OC2GD5 AMD Radeon R9-270 OC 2GB GDDR5 DirectCU II PCI-Express V.C.
Ducky DK2108S Black Keyboard with Blue Switch, Backlight
Evoluent VM4 Right hand wireless mouse
LG Internal UH12NS30 BD-ROM Blu-ray Optical Drive
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan (RR-212E-20PK-R2)
ASUS Dual-Band Wireless-AC1900 PCI-E Adapter (PCE-AC68)
Acer H6 Series H236HLbid Black 23" 5ms (GTG) HDMI Widescreen LED Backlight LCD Monitor,
I have it on the High Performance setting in Power Options. I am NOT running Samsung Magician software for SSD.
So If I choose sleep from Windows menu, the computer appears to enter a sleep state. But when I tap the keyboard or click the mouse it starts to power up -fans spin cases lights come on - but monitor will not come back on. I've tried turning the monitor on and off during waking and it does not help. Eventually after about 10 seconds of the monitor not turning on the computer just shuts off. Sometimes it tries to cycle back on again after shutting down for 5 seconds or so and the monitor still won't turn on again and then it shuts off. It may do that a few times before it just shuts off and does not attempt to power back on. Sometimes it won't cycle back on at all and just stays off. I eventually have to unplug the PSU from the back of the case and let the power cycle out of the computer before I try a reboot from the case power button.
I get the "windows was not shut down properly.." when the above happens.
If I let it go to sleep on its own with scheduled settings and I leave it alone it will eventually shut itself off.
With restart - sometimes after installing or updating when I get the "windows must restart prompt" it will restart fine no problems. Other times it will just shut down and not restart at all.
With manual restart from windows menu it will shut down completely. I do not get any windows error message on reboot with restart issues that I get with the sleep issues above.
Windows is up to date and all my drivers and firmware appear to be up to date. My BIOS is also up to date.
So is this a software problem? A hardware problem? A software/hardware compatibility problem? A PSU or GPU problem? A motherboard problem? Would disabling PLL voltage in BIOS remedy the problem?
The computer's performance is exceptional and I have no issues other than sleep and restart issues.
any suggestions.....???
ASUS Sabertooth X79 Socket 2011 MB
Intel Core i7 4820K CPU
Cooler Master Cosmos SE Full Tower
Corsair CS650M 80 Plus SEMIMOD ATX PSU
Samsung 840 EVO Series MZ-7TE250BW 250GB SATA 6.0Gb/s 2.5" Internal (SSD) - Windows
Seagate Barracuda 7200 1TB SATA 6.0Gb/s 3.5" Internal Hard Drive
Crucial Ballistix Sport 16GB DDR3-1600 (PC3-12800) CL9 Dual Channel (2 8GB Mem. Mod.)
ASUS R9270DC2OC2GD5 AMD Radeon R9-270 OC 2GB GDDR5 DirectCU II PCI-Express V.C.
Ducky DK2108S Black Keyboard with Blue Switch, Backlight
Evoluent VM4 Right hand wireless mouse
LG Internal UH12NS30 BD-ROM Blu-ray Optical Drive
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan (RR-212E-20PK-R2)
ASUS Dual-Band Wireless-AC1900 PCI-E Adapter (PCE-AC68)
Acer H6 Series H236HLbid Black 23" 5ms (GTG) HDMI Widescreen LED Backlight LCD Monitor,
I have it on the High Performance setting in Power Options. I am NOT running Samsung Magician software for SSD.
So If I choose sleep from Windows menu, the computer appears to enter a sleep state. But when I tap the keyboard or click the mouse it starts to power up -fans spin cases lights come on - but monitor will not come back on. I've tried turning the monitor on and off during waking and it does not help. Eventually after about 10 seconds of the monitor not turning on the computer just shuts off. Sometimes it tries to cycle back on again after shutting down for 5 seconds or so and the monitor still won't turn on again and then it shuts off. It may do that a few times before it just shuts off and does not attempt to power back on. Sometimes it won't cycle back on at all and just stays off. I eventually have to unplug the PSU from the back of the case and let the power cycle out of the computer before I try a reboot from the case power button.
I get the "windows was not shut down properly.." when the above happens.
If I let it go to sleep on its own with scheduled settings and I leave it alone it will eventually shut itself off.
With restart - sometimes after installing or updating when I get the "windows must restart prompt" it will restart fine no problems. Other times it will just shut down and not restart at all.
With manual restart from windows menu it will shut down completely. I do not get any windows error message on reboot with restart issues that I get with the sleep issues above.
Windows is up to date and all my drivers and firmware appear to be up to date. My BIOS is also up to date.
So is this a software problem? A hardware problem? A software/hardware compatibility problem? A PSU or GPU problem? A motherboard problem? Would disabling PLL voltage in BIOS remedy the problem?
The computer's performance is exceptional and I have no issues other than sleep and restart issues.
any suggestions.....???
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