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In windows 7 my husband went into "msconfig" trying to fix a slow startup. When he restarted his computer he had unknown user

Last response: in Windows 7
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June 12, 2014 11:27:33 AM

PLEASE HELP -Lost all Users logins and "msconfig" created new ones..
June 12, 2014 12:51:15 PM

I need more info in order to assist you
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June 12, 2014 1:45:42 PM

I need to find a way to get back into windows when none of our logins show up. He made a change in startup (in msconfig) then when restarted the computer, only one user "Owner" is there which is password protected. Using Windows 7 and I really don't want to loose my OEM version of MS Office 2007. It is an Acer aspire 5551. Also if I go into "Safe mode with command prompt, it goes to Administrator log in (password protected) what else do you need to know?
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June 13, 2014 12:12:32 PM

have you tried pressing enter without inputing a password ?
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June 15, 2014 10:00:41 PM

Yes I have, I have also tried several generic ones 12345,123456, hello, etc.
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June 16, 2014 7:19:59 AM

have you tried "switching user" or "other user" then as the user name type in "administrator" with no password and press enter
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June 16, 2014 12:05:23 PM

Ok sounds like an issue.

Let's start by starting the computer and be for it try's to enter windows Press F8.Once you see a black screen go to Safe Mode with command prompt press enter.Another page will come up Loading windows files let it do it's thing.

Let it load might take a few minutes.

While in Adminstator cmd.

Type net user Administrator /active:yes

Then when it says Completed Successfully.

Type Shutdown -r to restart system.

The default Adminstrator should now be active.

Then you can load into the default and change what ever is neded.







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