Sign in with
Sign up | Sign in
Your question
Solved

Lost files after fixing 'User profile service failed the logon. User profile cannot be loaded'

Last response: in Windows 7
Share
June 12, 2014 10:57:49 PM

Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz
a b $ Windows 7
June 12, 2014 11:06:02 PM

I think they wouyld've recommended doing a back up and/or setting a System Restore point. Try a System Restore.
m
0
l
June 12, 2014 11:20:50 PM

i7Baby said:
I think they wouyld've recommended doing a back up and/or setting a System Restore point. Try a System Restore.


Thanks i7baby, They didn't recommend it on the instructions, and I've never been able restore my pc, but apparantly that doesn't work, it didn't restore when I tried it twice. I've just gone on Microsoft live chat, I'll post the results :-)

m
0
l
Related resources

Best solution

a c 372 $ Windows 7
June 13, 2014 12:39:42 PM

Lizzylee said:
Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz


If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.
Share
June 14, 2014 12:06:00 AM

hang-the-9 said:
Lizzylee said:
Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz


If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.


You are a star!!! So easy too, I have tried 2 types of recovery software and they didn't find them!
Thank you so much!!!!
Sorry to be thick, but how do I copy them to my user? :-)
m
0
l
a c 372 $ Windows 7
June 16, 2014 6:30:25 AM

Lizzylee said:
hang-the-9 said:
Lizzylee said:
Hi everyone,

I hope one of you clever people can help me. I used the Microsoft method to fix the problem, worked a treat, but now I've lost everything! Photos, files, bookmarks etc.

I wish they had recommended backing them up first! Stupid me, I thought since they recommended it, it would be ok..

Can anyone tell me how to get them back, or am I stuffed?

Cheers
Liz


If you did not delete files from the C drive, probably the only thing that happene was that you created a new profile. Your files are still on the hard drive in the other profile directory. Look in C:\Users you will find it. Just copy the Favorites, Desktop and My Documents folders from the old profile to the new one.


You are a star!!! So easy too, I have tried 2 types of recovery software and they didn't find them!
Thank you so much!!!!
Sorry to be thick, but how do I copy them to my user? :-)


The reason that the recovery software did not find anything is because it was not deleted, just in a different place.
All you need to do is copy the folders I listed from the old profile to the new one, both will be listed in C:\Users
m
0
l
Related resources
!