BSOD right before login on Windows 7 64 bit, Safe mode works.

KieranDavidW123 · Jun 13, 2014

Hi

I was in the middle of a game called Chivalry: Medieval Warfare and my keyboard and mouse stopped working for a second, they then after a few minutes began working but almost instantly after, my PC BSOD. I couldn't get a clear view of the code error by Safe Mode works perfectly fine so I was wondering could this be a Rootkit or something along those lines? I attempted to uninstall my old NVIDIA drivers and reinstall them with the latest, still no luck.

Please any help would be appreciated.

Thanks.

supasieu · Jun 13, 2014

1. download/burn/run memtest
http://www.memtest.org/#ml

KieranDavidW123 · Jun 13, 2014

Can I just run it? Or do I have to burn it to a disc?

supasieu · Jun 13, 2014

you need to burn the .iso to cd/dvd/usb and boot from it to run the test

KieranDavidW123 · Jun 13, 2014

What will this determine?

supasieu · Jun 13, 2014

There are many issues related to the problem you described above. It could be hardware/software errors. Doing the basic troubleshooting to investigate the issue, there's no direct solution. With basic troubleshooting, I'm suggesting to start with diagnose the RAM which Memtest is a good tool for it. It is your choice of run it or not, it's only a suggestion not requirement.
The direct solution to your problem is to bring it to nearby computer repair shop.

razor512 · Jun 13, 2014

If possible can you also upload the minidump file that the BSOD generates, it will be located in C:\Windows\Minidump

This will allow us to get an better idea of exactly what is triggering the BSOD.

Sites like google drive, mediafire, mega.co.nz and many others can work well for uploading.

KieranDavidW123 · Jun 13, 2014

razor512 :

Of course, here is my latest Mini Dump file: https://www.mediafire.com/?8xi5jb1orlaa7jo

Could you possibly try and get back to me before 12:00 GMT.

Thanks!

razor512 · Jun 13, 2014

Do you have any creative webcams or soundcards? the file causing the BSOD is \SystemRoot\system32\DRIVERS\V0700Vid.sys and it seems to be used by creative products.

edit: based on looking at the hex data of that system file, it seems to be related to a webcam driver

KieranDavidW123 · Jun 13, 2014

I do! A creative webcam! That also has a built in webcam which makes a horrible screeching noise when I turn it on!
Should I delete this? And how?

razor512 · Jun 13, 2014

Try heading to your device manager, and then set the webcam as disabled, and then see if the BSOD still happens.

If you need the webcam, then you can probably also check if there is a driver update for it.

KieranDavidW123 · Jun 13, 2014

I've disabled it, i'll check now to see if the problem is still there. Ill get back to you in about 10 minutes.

KieranDavidW123 · Jun 13, 2014

Or more like 3 minutes, it still BSODs. Should I try and delete the driver? Or resend you another copy of the .dmp file?

razor512 · Jun 13, 2014

send another minidump and we can check if it is a different file that or the same, if it is the same, then you can try uninstalling the webcam drivers.

KieranDavidW123 · Jun 13, 2014

Ok, here is the latest .dmp file: https://www.mediafire.com/?dsm24y7db2szfu1

Thanks.

razor512 · Jun 13, 2014

it seems that the same file is still causing the BSOD, see if you can uninstall the webcam drivers. and after uninstalling, do a file search for V0700Vid.sys
to see if it is still located in system32\DRIVERS\

KieranDavidW123 · Jun 13, 2014

It is still there, ill remove it then and get back to you.

KieranDavidW123 · Jun 13, 2014

Yipee it's fixed now! But I am installing the latest driver to the webcam, because I really need to talk to someone!

Thank you so much!

BSOD right before login on Windows 7 64 bit, Safe mode works.

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