Sign in with
Sign up | Sign in
Your question

Internet hits a brick wall.

Last response: in Networking
Share
June 13, 2014 6:21:42 PM

I am having a problem with my internet speeds. I would be playing an online game and then my ping would shoot up towards 1000+ without anybody else in the game having experienced it. I know the problem isn't my computer though because everyone on my network has the problems also. I believe the source of the problem is my dad's computer because everytime he uses the internet in one way or another, the internet gets ridiculously slow. On everything. His compute, my computer, my ipad, my brothers computer, etc. it's been on for a while and I have had enough. It's so aggravating.
Please help.
June 14, 2014 2:13:38 AM

Please any help would be appreciated. If more info is needed I could provide it.
m
0
l
June 14, 2014 3:59:12 AM

How is your computer connecting to the network? wirelessly? and is your dads computer connected directly to the router/modem?
m
0
l
Related resources
June 14, 2014 4:00:36 AM

You must first be sure you are testing from a device that is wired. wireless introduces so many variables on its own you want to trouble shoot that only when you know it is NOT anything else.

You want to verify your router firmware is current there could be that rare router bug causing this. Generally if you get this symptom it means you are trying to send or receive more data than you have purchased from the ISP. Your router may have a screen that shows the utilization some of the better ones show all the open sessions so you can see how much bandwidth each ip is using. If it does not have this feature then you need to look on the end devices themselves. Your best bet is to look at the resource monitor screens, in particular the network one it will show in and out bytes for all the open sessions and which program is doing it.

Still if the traffic is all valid traffic there is no way to fix this problem other than buy a bigger internet connection. You are hoping to get lucky and find some invalid software that is sending or receiving too much traffic. Sometime software is loaded via torrent and the torrent keeps running using up your bandwidth. If you have a slower connection like DSL you could just not have enough for all the people and you will just have to live with the issue.
m
0
l
June 14, 2014 4:38:36 AM

Dragonburn said:
How is your computer connecting to the network? wirelessly? and is your dads computer connected directly to the router/modem?


I am wireless and my dad is also.
m
0
l
June 14, 2014 4:43:20 AM

bill001g said:
You must first be sure you are testing from a device that is wired. wireless introduces so many variables on its own you want to trouble shoot that only when you know it is NOT anything else.

You want to verify your router firmware is current there could be that rare router bug causing this. Generally if you get this symptom it means you are trying to send or receive more data than you have purchased from the ISP. Your router may have a screen that shows the utilization some of the better ones show all the open sessions so you can see how much bandwidth each ip is using. If it does not have this feature then you need to look on the end devices themselves. Your best bet is to look at the resource monitor screens, in particular the network one it will show in and out bytes for all the open sessions and which program is doing it.

Still if the traffic is all valid traffic there is no way to fix this problem other than buy a bigger internet connection. You are hoping to get lucky and find some invalid software that is sending or receiving too much traffic. Sometime software is loaded via torrent and the torrent keeps running using up your bandwidth. If you have a slower connection like DSL you could just not have enough for all the people and you will just have to live with the issue.


We have tested it on a wired connection and it was also slowed.
And would I go about making sure the firmware on my modem is current?
m
0
l
June 14, 2014 4:53:41 AM

Ok, how many devices on average would you say are connected wirelessly to your modem/router? It may just be a case of too many users or possibly your dads connect has been set as a priority connection in the network and when he is using the internet it is giving him more of the bandwidth then the rest of the devices connected
m
0
l
June 14, 2014 4:55:31 AM

You need to go the manufacture site for your device and look at the firmware updates. you should be able to display your current software level in router. It is not common to have software bugs in router firmware but it is generally pretty easy to upgrade firmware.
m
0
l
June 14, 2014 6:34:09 AM

Dragonburn said:
Ok, how many devices on average would you say are connected wirelessly to your modem/router? It may just be a case of too many users or possibly your dads connect has been set as a priority connection in the network and when he is using the internet it is giving him more of the bandwidth then the rest of the devices connected


I think about 14 on average but not all using the internet at once. And is there a way to change priority somehow?
m
0
l
June 16, 2014 5:51:06 AM

I found out the problem. It was something to do with my dad's internet explorer settings. All we had to do was reset all setting in the browser and the problem has been gone. No problems so far.
Thanks to everyone that responded.
m
0
l
!