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New PC with Win8 preinstalled - screen completely black?

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  • Windows 8
Last response: in Windows 8
June 16, 2014 3:55:17 PM

Hi there.
I just purchased a new PC and the screen goes completely upon start up. (won't even go to login screen). The only visible thing is the mouse cursor. I don't have any other details as I have not even been able to log on. Haven't tried anything yes. Just coming to the experts for help :) 

More about : win8 preinstalled screen completely black

a b * Windows 8
June 16, 2014 3:59:21 PM

Is this your first attempt at booting up since you purchased the system?
If so, disconnect everything from the usb ports except for mouse and keyboard.
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a c 1226 * Windows 8
June 16, 2014 4:00:17 PM

Quote:
I just purchased a new PC and the screen goes completely upon start up.


When you contact the seller, what do they say? Presumably this is still under warranty?
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June 16, 2014 4:04:22 PM

And tell us the brand and model of the PC.

And how long did you wait? The thing might be finalizing the install and preparing for customization so a five minute wait might be in order.
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