Connected to the internet but unable to browse

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curtis0722

Reputable
Jun 17, 2014
8
0
4,510
Currently I am showing that I am connected to the internet with no issues but when I open a browser or open Skype (anything requiring an internet connection) i am unable to connect. I have been looking all over the forums trying to find a solution. So far I have verified my DNS server is working ok as I can ping both the ip as well as Google in the command prompt with no issues. I have tried multiple browsers (Google Chrome, IE, and Mozilla Firefox) all with no luck. I have tried ipconfig /release and /renew with no luck. It is important to note also that I am typing this up on my laptop using the same direct connection I'm using for my PC with absolutely no issues whatsoever. I have also seen a lot of threads saying that it may be a proxy server but I triple checked in the internet options that no proxy servers were being used. After troubleshooting this for about 5 hours yesterday I decided to format my hard drive and reinstall windows 7. After completely reinstalling windows 7 I am still getting the same indications and after all this I am still unable to connect to the internet. If anyone has any suggestions it would be greatly appreciated.

Thanks in advance.
 
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Guest

Guest

Do all the devices not work with wifi or is it just the one?
 
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curtis0722

Reputable
Jun 17, 2014
8
0
4,510


Right now I'm on my laptop using the same ethernet cord (same network) I'm using for my desktop, also this is not wifi this is a direct ethernet connection that isn't working for my desktop.
 
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Guest

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aaaah, okay sorry for the misunderstanding. This may sound stupid, but can you locate the ethernet port/cable in device manager?
 
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curtis0722

Reputable
Jun 17, 2014
8
0
4,510
[/quotemsg]
Do all the devices not work with wifi or is it just the one?[/quotemsg]

Right now I'm on my laptop using the same ethernet cord (same network) I'm using for my desktop, also this is not wifi this is a direct ethernet connection that isn't working for my desktop.[/quotemsg]

aaaah, okay sorry for the misunderstanding. This may sound stupid, but can you locate the ethernet port/cable in device manager? [/quotemsg]

No problem, I should have been more clear. Yep I'm able to locate the ethernet controller in the device manager
 
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G

Guest

Guest

Do all the devices not work with wifi or is it just the one?[/quotemsg]

Right now I'm on my laptop using the same ethernet cord (same network) I'm using for my desktop, also this is not wifi this is a direct ethernet connection that isn't working for my desktop.[/quotemsg]

aaaah, okay sorry for the misunderstanding. This may sound stupid, but can you locate the ethernet port/cable in device manager? [/quotemsg]

No problem, I should have been more clear. Yep I'm able to locate the ethernet controller in the device manager[/quotemsg]

While you are in device manager under the ethernet controller, right click on it for properties, then check the drivers tab. After this click update drivers and see if they need to be updated. Be sure to let it scan for drivers online and not your computer.
 
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C

curtis0722

Reputable
Jun 17, 2014
8
0
4,510


Right now I'm on my laptop using the same ethernet cord (same network) I'm using for my desktop, also this is not wifi this is a direct ethernet connection that isn't working for my desktop.[/quotemsg]

aaaah, okay sorry for the misunderstanding. This may sound stupid, but can you locate the ethernet port/cable in device manager? [/quotemsg]

No problem, I should have been more clear. Yep I'm able to locate the ethernet controller in the device manager[/quotemsg]

While you are in device manager under the ethernet controller, right click on it for properties, then check the drivers tab. After this click update drivers and see if they need to be updated. Be sure to let it scan for drivers online and not your computer.[/quotemsg]

I was unable to scan for online drivers because it isn't letting me connect to the internet, but i went to the manufacturers website from my laptop and downloaded the latest drivers for my ethernet controller, but still have the same issue
 
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G

Guest

Guest


aaaah, okay sorry for the misunderstanding. This may sound stupid, but can you locate the ethernet port/cable in device manager? [/quotemsg]

No problem, I should have been more clear. Yep I'm able to locate the ethernet controller in the device manager[/quotemsg]

While you are in device manager under the ethernet controller, right click on it for properties, then check the drivers tab. After this click update drivers and see if they need to be updated. Be sure to let it scan for drivers online and not your computer.[/quotemsg]

I was unable to scan for online drivers because it isn't letting me connect to the internet, but i went to the manufacturers website from my laptop and downloaded the latest drivers for my ethernet controller, but still have the same issue[/quotemsg]

Sorry for the screw up, my bad. Haha I guess we take the internet for granted. Anyways, go to
Control panel>Network and Internet>Network and Sharing>Troubleshoot problem.
Tell me how that works out.
 
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Guest

Guest
Also, If that does not work, go to Network and Sharing and click on "change adapter settings". Click on the Adapter and click "Diagnose this connection".
 
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C

curtis0722

Reputable
Jun 17, 2014
8
0
4,510


No problem, I should have been more clear. Yep I'm able to locate the ethernet controller in the device manager[/quotemsg]

While you are in device manager under the ethernet controller, right click on it for properties, then check the drivers tab. After this click update drivers and see if they need to be updated. Be sure to let it scan for drivers online and not your computer.[/quotemsg]

I was unable to scan for online drivers because it isn't letting me connect to the internet, but i went to the manufacturers website from my laptop and downloaded the latest drivers for my ethernet controller, but still have the same issue[/quotemsg]

Sorry for the screw up, my bad. Haha I guess we take the internet for granted. Anyways, go to
Control panel>Network and Internet>Network and Sharing>Troubleshoot problem.
Tell me how that works out.[/quotemsg]

After doing the troubleshooting it says "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding." but when i go in my command prompt and ping www.microsoft.com, no issues whatsoever.
 
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G

Guest

Guest


While you are in device manager under the ethernet controller, right click on it for properties, then check the drivers tab. After this click update drivers and see if they need to be updated. Be sure to let it scan for drivers online and not your computer.[/quotemsg]

I was unable to scan for online drivers because it isn't letting me connect to the internet, but i went to the manufacturers website from my laptop and downloaded the latest drivers for my ethernet controller, but still have the same issue[/quotemsg]

Sorry for the screw up, my bad. Haha I guess we take the internet for granted. Anyways, go to
Control panel>Network and Internet>Network and Sharing>Troubleshoot problem.
Tell me how that works out.[/quotemsg]

After doing the troubleshooting it says "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding." but when i go in my command prompt and ping www.microsoft.com, no issues whatsoever.[/quotemsg]

I think its saying the actual port/device is not responding. This is very odd indeed none the less. Do this if you have not already.


Click the Start button Picture of the Start button, click Control Panel‌, and then, in the search box, type adapter. Under Network and Sharing Center, click View network connections, right-click a network adapter, and then click Diagnose.

Also, try this:

a. Click on Start button.
b. Type ‘cmd’ in the Start Search box and press enter.
c. Right click on the “cmd” and run as administrator.
d. Type the following commands and press Enter.
ipconfig /release
ipconfig /renew
e. Close the command prompt.
 
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C

curtis0722

Reputable
Jun 17, 2014
8
0
4,510


I was unable to scan for online drivers because it isn't letting me connect to the internet, but i went to the manufacturers website from my laptop and downloaded the latest drivers for my ethernet controller, but still have the same issue[/quotemsg]

Sorry for the screw up, my bad. Haha I guess we take the internet for granted. Anyways, go to
Control panel>Network and Internet>Network and Sharing>Troubleshoot problem.
Tell me how that works out.[/quotemsg]

After doing the troubleshooting it says "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding." but when i go in my command prompt and ping www.microsoft.com, no issues whatsoever.[/quotemsg]

I think its saying the actual port/device is not responding. This is very odd indeed none the less. Do this if you have not already.


Click the Start button Picture of the Start button, click Control Panel‌, and then, in the search box, type adapter. Under Network and Sharing Center, click View network connections, right-click a network adapter, and then click Diagnose.

Also, try this:

a. Click on Start button.
b. Type ‘cmd’ in the Start Search box and press enter.
c. Right click on the “cmd” and run as administrator.
d. Type the following commands and press Enter.
ipconfig /release
ipconfig /renew
e. Close the command prompt.[/quotemsg]

Ran the diagnostics and it found no issues. also did the release and renew, still having the same issues.
 
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G

Guest

Guest
Click Start, and then click Control Panel.
Click View network status and tasks under Networking and Internet.
Click Change adapter settings.
Right-click Local Area Connection, and then click Properties.
Select Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
Select Obtain an IPv6 address automatically, select Obtain DNS servers address automatically, and then click OK.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Select Obtain an IP address automatically, select Obtain DNS servers address automatically, and then click OK.

Try this.
 
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C

curtis0722

Reputable
Jun 17, 2014
8
0
4,510


I went in and already had those boxes checked. I went ahead and put it on manual, and hit ok. Then i rechecked the automatically boxes again and still getting same thing. Thanks for all the help so far I really appreciate it
 
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Guest

Guest
After researching this problem, one person said that after he tried troubleshooting/diagnosing several times it went away. He also reset his router and modem for 1 minute. I know you probably already tried resting the router and modem but do it again just in case.
 
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