Blue Screen (of Death Maybe) & Restarts PC When running vMix

daiboy12 · Jun 17, 2014

Hi Guys
Im running the software vMix v12 and it runs for a while and when i click stream etc streams lovely to my twitch account as streaming my gameplay on twitch then all of sudden i get that blue screen which comes on for about 2 seconds and then restarts the PC, when the PC restarts i get Windows Shut Down Unexpectedly Error and i have the details here if it helps along with the .dmp file if that helps, I have attached the .dmp file as well if someone can help?
Here we go everything i have is here includes the .dmp files and also the message details:
http://www27.zippyshare.com/v/5849700/file.html

reedo_43 · Jun 17, 2014

Go into control panel, system, advanced system settings, and uncheck restart on system failure. This way when it crashed, the Stop: error will be displayed giving more info on the cause. I can not read your dump file sorry.

daiboy12 · Jun 17, 2014

Ok i will then restart the program and if thepc shuts down again what am i to look for to give to you guys??

daiboy12 · Jun 17, 2014

why cant your ead the dump file?

reedo_43 · Jun 17, 2014

Can't tell you. Guess I need 3rd party software. When you get the bsod, you will several errors but the main one will be something like this...STOP:0x0000007B. From there we can google it for more info.

daiboy12 · Jun 17, 2014

Ok i will reload the software and see what happens now dont go anywhere will ya lol

reedo_43 · Jun 17, 2014

I am around...

reedo_43 · Jun 17, 2014

I downloaded some software. I see dxdiag and video card stuff. I am assuming you have nvidia graphics.. I would rather see the stop error however. But from what I can tell, I would reinstall direct x as well as download the latest drivers for you card.

daiboy12 · Jun 18, 2014

Nope tried again today and still did the same, I updated my drivers and NVIDIA Drivers but still no luck, heres the up to date dmp file along with the error message: http://www31.zippyshare.com/v/63905238/file.html

daiboy12 · Jun 18, 2014

I dont know if this helps or not but when i actually start streaming the computers fan (well i think its the fan) u can hear going faster so i downloaded that program OCCT and run it while streaming and the CPU Usage ranged between 60-80% then the pc crashed again so i dont know if that helps at all?

reedo_43 · Jun 18, 2014

Well it is definitely video card related. Download this and install
http://www.guru3d.com/files_details/display_driver_uninstaller_download.html
Boot into safe mode. Delete anything nvidia and reboot. Install latest drivers.

daiboy12 · Jun 18, 2014

Ok so just so i got this right
1) I download and install this http://www.guru3d.com/files_details/display_driver_uninstaller_download.html
2) then turn my pc off and boot in safe mode delete all the NVIDIA Stuff (So do i just unistall the gforce experience program and also uninstall the drivers) then reboot in normal mode and install all the drivers again (this is the program nvidia said i had to use when scanning my system http://www.nvidia.com/download/driverResults.aspx/75991/en-us)

reedo_43 · Jun 18, 2014

No the download will do it for you. Then re-boot in normal mode and install the latest drivers.

daiboy12 · Jun 18, 2014

ok, did all that and still same problem, heres the dmp file http://www52.zippyshare.com/v/41040477/file.html if u need it.

reedo_43 · Jun 18, 2014

Dump file didn't say much. How old is the card? try re-seating it. I am sorry about out of ideas.

daiboy12 · Jun 18, 2014

re-seating it? not that old mate i havent had the pc that long only a few years

daiboy12 · Jun 18, 2014

heres something else if this helps as well http://i59.tinypic.com/oa3h1u.png

reedo_43 · Jun 18, 2014

Pull the card. Clean the gold fingers with a pencil eraser on both sides, replace and re-power the card if it has separate power and start it up. I have seen weirder things!

daiboy12 · Jun 18, 2014

yeah ive already reseated it (different term to what i use lol) and put it back but still nothing,

reedo_43 · Jun 18, 2014

older card to test?

daiboy12 · Jun 18, 2014

dont have 1

daiboy12 · Jun 18, 2014

if it is the card is this a direct replacement? http://www.ebay.co.uk/itm/New-HP-nVidia-GeForce-GT420-PCI-e-2GB-DDR3-DVI-Graphics-Card-634181-001-New-OEM-/280848653195?pt=UK_Computing_Computer_Components_Graphics_Video_TV_Cards_TW&hash=item4163e25b8b

reedo_43 · Jun 18, 2014

I have know idea what you have. You tell me...you are looking at it.

reedo_43 · Jun 18, 2014

What is you pc exactly?

daiboy12 · Jun 18, 2014

http://www.morgancomputers.co.uk/product_detail/12608/HP-Pavilion-Elite-HPE-590uk-PC-Intel-Core-i7-3-4Ghz-8GB-DDR3-1-5TB-Blu-Ray-2GB-NVidia-GT420/ thats my pc as well if that helps

Blue Screen (of Death Maybe) & Restarts PC When running vMix

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