My N300 WNR2000v2 netgear router started having trouble connecting to some sites
Tags:
- Routers
- Internet Service Providers
- Netgear
- Wireless Network
Last response: in Networking
prg2002
June 18, 2014 6:30:13 AM
About a week ago I started getting page not found on some of the sites I visit often.
I hadn't changed any settings, so I called my ISP and found it was an issue with router.
Please can someone help me fix the problem before I buy a newer router only to find later I could've got the present one working again.
Bruce
I hadn't changed any settings, so I called my ISP and found it was an issue with router.
Please can someone help me fix the problem before I buy a newer router only to find later I could've got the present one working again.
Bruce
More about : n300 wnr2000v2 netgear router started trouble connecting sites
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Reply to prg2002
humangod
June 18, 2014 8:54:49 AM
prg2002
June 18, 2014 9:38:27 AM
humangod said:
You need to provide more information. What exactly did your ISP tell you was wrong with your router and how did they come to that conclusion?I am not sure what the isp (TWC) did, they remote access and went through settings and asked me to connect directly to the modem bypassing the router and everything started working. They didn't says if they know the problem
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Best solution
humangod
June 18, 2014 9:46:22 AM
prg2002
June 18, 2014 10:30:11 AM
I am running Windows 7 home
Here is the feed back:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : desktop4-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-DA-3E-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:465c:fd8d:e472:4035:699c:68dd:231b(P
referred)
Temporary IPv6 Address. . . . . . : 2002:465c:fd8d:e472:150e:16f1:1938:1c81(P
referred)
Link-local IPv6 Address . . . . . : fe80::4035:699c:68dd:231b%23(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, June 18, 2014 7:52:20 AM
Lease Expires . . . . . . . . . . : Thursday, June 19, 2014 7:55:01 AM
Default Gateway . . . . . . . . . : fe80::3246:9aff:fe99:2370%23
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 397978735
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6E-15-30-B8-AC-6F-DA-3E-C1
DNS Servers . . . . . . . . . . . : fe80::3246:9aff:fe99:2370%23
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1cdf:20d7:b9a3:272(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1cdf:20d7:b9a3:272%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{5081A7CD-A15F-430E-879E-AAE81DDCBBC6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\desktop4>
Here is the feed back:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : desktop4-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-DA-3E-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:465c:fd8d:e472:4035:699c:68dd:231b(P
referred)
Temporary IPv6 Address. . . . . . : 2002:465c:fd8d:e472:150e:16f1:1938:1c81(P
referred)
Link-local IPv6 Address . . . . . : fe80::4035:699c:68dd:231b%23(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, June 18, 2014 7:52:20 AM
Lease Expires . . . . . . . . . . : Thursday, June 19, 2014 7:55:01 AM
Default Gateway . . . . . . . . . : fe80::3246:9aff:fe99:2370%23
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 397978735
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6E-15-30-B8-AC-6F-DA-3E-C1
DNS Servers . . . . . . . . . . . : fe80::3246:9aff:fe99:2370%23
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1cdf:20d7:b9a3:272(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1cdf:20d7:b9a3:272%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{5081A7CD-A15F-430E-879E-AAE81DDCBBC6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\desktop4>
humangod said:
run ipconfig/all from a command line and post your results. make sure you do this while connected to your router.-
Reply to prg2002
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humangod
June 18, 2014 10:48:40 AM
prg2002
June 18, 2014 11:40:23 AM
humangod
June 18, 2014 11:46:30 AM
humangod
June 18, 2014 11:47:09 AM
humangod
June 18, 2014 11:48:06 AM
prg2002
June 18, 2014 12:46:59 PM
prg2002
June 18, 2014 2:09:31 PM
humangod
June 18, 2014 2:51:31 PM
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prg2002
June 18, 2014 4:56:27 PM
got this:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ping 195.211.221.116 -t
Pinging 195.211.221.116 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ping 195.211.221.116 -t
Pinging 195.211.221.116 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
humangod said:
nslookup shows the ip as 195.211.221.116. you may want to verify that using your own DNS. i'd suggest starting a continuous ping to that IP (ping 195.211.221.116 -t) and then attempt browsing to the site. if the site fails to load a web page, check out your pings and see what is happening.-
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humangod
June 18, 2014 7:07:02 PM
prg2002
June 19, 2014 5:54:27 AM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>tracert 195.211.221.116
Tracing route to 195.211.221.116 over a maximum of 30 hops
1 3 ms 2 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 11 ms 12 ms 13 ms 24.160.228.238
4 31 ms 13 ms 11 ms tge1-9-0-8.gnfdwibb01r.midwest.rr.com [65.29.45.
152]
5 26 ms 15 ms 16 ms ae-6-0.cr0.chi10.tbone.rr.com [66.109.6.204]
6 * 12 ms 10 ms ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
7 12 ms 16 ms 12 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.5
4.11.145]
8 15 ms 18 ms 14 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
3]
9 28 ms 27 ms 27 ms be2079.ccr21.yyz02.atlas.cogentco.com [154.54.27
.182]
10 48 ms 47 ms 49 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30
.206]
11 125 ms 115 ms 115 ms be2384.ccr21.lpl01.atlas.cogentco.com [154.54.44
.138]
12 126 ms 124 ms 123 ms be2182.ccr41.ams03.atlas.cogentco.com [154.54.77
.245]
13 125 ms 128 ms 126 ms be2261.ccr41.fra03.atlas.cogentco.com [154.54.37
.30]
14 132 ms 129 ms 129 ms be2304.rcr21.fra06.atlas.cogentco.com [154.54.74
.74]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\desktop4>
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>tracert 195.211.221.116
Tracing route to 195.211.221.116 over a maximum of 30 hops
1 3 ms 2 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 11 ms 12 ms 13 ms 24.160.228.238
4 31 ms 13 ms 11 ms tge1-9-0-8.gnfdwibb01r.midwest.rr.com [65.29.45.
152]
5 26 ms 15 ms 16 ms ae-6-0.cr0.chi10.tbone.rr.com [66.109.6.204]
6 * 12 ms 10 ms ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
7 12 ms 16 ms 12 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.5
4.11.145]
8 15 ms 18 ms 14 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
3]
9 28 ms 27 ms 27 ms be2079.ccr21.yyz02.atlas.cogentco.com [154.54.27
.182]
10 48 ms 47 ms 49 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30
.206]
11 125 ms 115 ms 115 ms be2384.ccr21.lpl01.atlas.cogentco.com [154.54.44
.138]
12 126 ms 124 ms 123 ms be2182.ccr41.ams03.atlas.cogentco.com [154.54.77
.245]
13 125 ms 128 ms 126 ms be2261.ccr41.fra03.atlas.cogentco.com [154.54.37
.30]
14 132 ms 129 ms 129 ms be2304.rcr21.fra06.atlas.cogentco.com [154.54.74
.74]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\desktop4>
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Reply to prg2002
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humangod
June 19, 2014 9:01:59 AM
prg2002
June 19, 2014 9:17:01 AM
Yes, works fine without the router, but I figured you meant for me run it with outer in
humangod said:
i just realized that that ip doesn't respond to pings. i tried it from my connection at my home. but according to your tracerroute, your traffic is making it past your router and onto the internet. was the site working at the time of this traceroute? -
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humangod
June 19, 2014 9:32:18 AM
prg2002
June 19, 2014 10:51:50 AM
humangod
June 19, 2014 11:12:55 AM
humangod
June 19, 2014 11:13:41 AM
prg2002
June 19, 2014 1:17:55 PM
humangod
June 19, 2014 2:00:48 PM
prg2002
June 19, 2014 2:06:54 PM
humangod
June 19, 2014 2:14:55 PM
so use the 10.0.0.0/24 network. this means this:
router's LAN IP: 10.0.0.1
subnet mask: 255.255.255.0
default gateway 10.0.0.1
DHCP range handed out by the router: 10.0.0.10 - 10.0.0.254 (i always like to reserve the first several IP's for static use later on. you don't need to do that and could just use .2 - .254)
all of the above would be configured on the LAN section of your router's config screen. once you have the config saved, you'll lose connection to your router because your computer will have an IP of 192.168.x.x, which as you know, isn't on the same network as 10.0.0.0. so you'll need to perform one of two options:
option 1: restart your computer. it'll ask for a new IP when it boots up, and will be given 10.0.0.10 from your router.
option 2: run ipconfig/release followed by ipconfig/renew in a CMD window. this sill force your TCP/IP stack to drop it's IP address and ask for a new one. you should receive 10.0.0.10 when the renew completes.
once you have done one of the options, try your connection and post the results.
good luck.
if you make a mistake and lose connectivty to everything, just reset your router and it'll go back to it's default (192.168.x.x) config (don't forget to release renew your ip again if you have to do this).
router's LAN IP: 10.0.0.1
subnet mask: 255.255.255.0
default gateway 10.0.0.1
DHCP range handed out by the router: 10.0.0.10 - 10.0.0.254 (i always like to reserve the first several IP's for static use later on. you don't need to do that and could just use .2 - .254)
all of the above would be configured on the LAN section of your router's config screen. once you have the config saved, you'll lose connection to your router because your computer will have an IP of 192.168.x.x, which as you know, isn't on the same network as 10.0.0.0. so you'll need to perform one of two options:
option 1: restart your computer. it'll ask for a new IP when it boots up, and will be given 10.0.0.10 from your router.
option 2: run ipconfig/release followed by ipconfig/renew in a CMD window. this sill force your TCP/IP stack to drop it's IP address and ask for a new one. you should receive 10.0.0.10 when the renew completes.
once you have done one of the options, try your connection and post the results.
good luck.
if you make a mistake and lose connectivty to everything, just reset your router and it'll go back to it's default (192.168.x.x) config (don't forget to release renew your ip again if you have to do this).
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Reply to humangod
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humangod
June 19, 2014 2:18:02 PM
additionally, to make sure you've correctly configured your router, after performing all of the above steps, run ipconfig to make sure you have the addresses stated above. then try to ping your gateway of 10.0.0.1. if you get timeouts, something is wrong. if you get replies, your config is good. also, you should be able to access the router's config screen using the new ip of 10.0.0.1.
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prg2002
June 20, 2014 9:50:50 AM
Hopefully I di it right::
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : desktop4-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-DA-3E-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4035:699c:68dd:231b%17(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 20, 2014 8:48:35 AM
Lease Expires . . . . . . . . . . : Saturday, June 21, 2014 8:48:34 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 397978735
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6E-15-30-B8-AC-6F-DA-3E-C1
DNS Servers . . . . . . . . . . . : fe80::3246:9aff:fe99:2370%17
10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:28ab:3e00:f5ff:fffd(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28ab:3e00:f5ff:fffd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{5081A7CD-A15F-430E-879E-AAE81DDCBBC6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\desktop4>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\desktop4>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : desktop4-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-DA-3E-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4035:699c:68dd:231b%17(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 20, 2014 8:48:35 AM
Lease Expires . . . . . . . . . . : Saturday, June 21, 2014 8:48:34 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 397978735
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6E-15-30-B8-AC-6F-DA-3E-C1
DNS Servers . . . . . . . . . . . : fe80::3246:9aff:fe99:2370%17
10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:28ab:3e00:f5ff:fffd(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28ab:3e00:f5ff:fffd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{5081A7CD-A15F-430E-879E-AAE81DDCBBC6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\desktop4>
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humangod
June 20, 2014 10:20:48 AM
prg2002
June 21, 2014 7:50:47 AM
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