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Graphics Card failure? Blackscreen AFTER windows loads

Tags:
  • EVGA
  • Windows
  • Drivers
  • Gtx 780
  • Black Screen
  • SLI
  • Graphics
  • Graphics Cards
Last response: in Graphics Cards
June 18, 2014 10:00:42 AM

Hey guys I REALLY need some advice here. This is the first big issue I've come across where I can't even load into Windows. I know this is long, but PLEASE, bear with me. I've tried to keep it organized and not too difficult to follow. Honestly the first paragraph is just in regards to what I have in my setup, so if you want to just skip to paragraph 2 for the issue that's fine. I know most people don't want to read all this but I don't want to omit anything that someone could recognize as potentially being the cause of the issue.

To provide better insight I'll give a little history of what I've changed recently. I had a Fractal Arc XL case, A gtx 780 FTW w/acx cooler, 8350 fx cpu w/corsair h100i , Asus M5a99fx pro 2.0 mobo, and evga supernova 1000 watt psu. Also using a Qnix 2710 1440p monitor overclocked to 96hz. I recently added a second gtx 780 ftw in the case. This was a huge mistake, as I soon learned firsthand how TERRIBLE two cards with these ACX coolers are in a case. Thermal. Freaking. Nightmare. The top card was hitting upwards of 86 degrees in games like far cry 3, crysis 3, tomb raider etc. I mostly play BF4 and for some reason it ran cooler in that game--maybe around 67-71. Anyways I was considering picking up two full waterblocks (XSPC Razer 780/780ti/titan) and making the jump to water cooling. My other option was selling these two cards and getting two reference designed cards that I read were much better temperature wise in SLI. I then read about the Corsair Carbide 540 and how awesome it was at cooling and from the looks of it, it seemed like it might be a decent solution that could save me hundreds of dollars in water cooling while also allowing me to keep my current card setup (I like the dual bios option available on the FTW cards).

So I bought the Carbide 540 and installed the two 780 ftw's into the new case without any issues. Powered on and it was fine. Played BF4 for awhile and it was working great with slightly lower temps :)  Then I joined a friend on Rust, which is still in alpha. I was getting horrible frames--avg around 50 and dipping to 22. I realized the game probably wasn't optimized for SLI and may be why I was getting such awful performance. So here we go, this is where things went downhill:

1.) I disabled SLI and the computer froze.

2.) I thought well maybe I should go ahead and re-install the Nvidia drivers (don't ask me why lol). I went to device manager and uninstalled them there, then rebooted in safe mode and re-installed the current 337.88 WHQL drivers and rebooted. Windows started up fine, and the desktop loaded, taskbar was loaded, corsair link had loaded, origin was trying to get my permission for something (some update for Titanfall I think) and then the screen flickered black for a second, desktop appeared again, then the screen went black and I couldn't do anything. No message, nothing.

3.) I rebooted into bios, set everything to default and rebooted. Same thing. Loaded windows fine, then after about 15 seconds, screen flickered once, loaded back and then it went dark grey this time. Tried again. This time the screen went all white.

4.) I went to bed pissed off.

5.) I downloaded the Nvidia Display Driver uninstaller at work along with the new beta 340 drivers and another copy of the 337.88 drivers, put them on a USB and went home. Switched the cards in the PCI slots and booted into safe mode. Used the new Nvidia uninstaller I had downloaded (which was released 6/12/14, it removes all NVIDIA files, folders, and registry items, something I'd read driver sweeper doesn't do very well).

6.) I rebooted into regular windows. Worked fine. No black screen. But you know when you boot into windows after uninstalling the drivers how windows installs driver hardware? I think it was installing vga display adapters or something. There was a total of 4 things it was installing, two for each card, and the one of the vga installs had failed. Everything was working ok though so I went ahead and booted back into safe mode and installed the new 340 beta drivers with the clean installation box checked, opted not to install the 3d vision and 3d controller things, then rebooted back into windows. Same thing...loaded desktop, corsair link, origin again trying to get me to update something, then the screen went black.

7.) I went to dinner pissed off :( 

Both cards are fully inserted into the slots, they are in the correct slots, and I tried running just one card (my original card) in the top slot. Still no luck. I haven't tried running just the new card in the top slot yet, or tried running each card separately in just the bottom slot. Those are the only other things I can think of trying--which I plan on doing when I get home today.

Any ideas or suggestions??

More about : graphics card failure blackscreen windows loads

a b \ Driver
a c 907 U Graphics card
June 18, 2014 10:17:32 AM

I never install drivers in safe mode. Safe mode doesn't use any gxf driver other than the default Windows video driver. But that's probably not your problem...

If you can boot with one card, uninstall the Nvidia driver pkg again. Reboot to Windows (7?).
Then the first thing I'd try is UNINSTALLING everything starting w/Win at boot that you can. Empty your tray of everything not essential. Check System Config/Startup to see if there are any boxes you can uncheck.

Next, Re-boot and run CCleaner to get rid of any registry errors and crap that may be causing software conflicts. It may be needed to run it more than once if your system is heavily corrupted.
https://www.piriform.com/ccleaner

Finally, run Malwarebytes and do a full scan to see if there are any poorly-written malware pgms conflicting with your drivers.
https://www.malwarebytes.org/

Install the Nvidia driver for your card and OS. See if the problem persists.

Btw, I use this version of Driver Sweeper, have been for years with zero issues. Just thought I'd pass that on.
http://www.techspot.com/downloads/4266-driver-sweeper.h...
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June 18, 2014 11:09:15 AM

clutchc said:
I never install drivers in safe mode. Safe mode doesn't use any gxf driver other than the default Windows video driver. But that's probably not your problem...

If you can boot with one card, uninstall the Nvidia driver pkg again. Reboot to Windows (7?).
Then the first thing I'd try is UNINSTALLING everything starting w/Win at boot that you can. Empty your tray of everything not essential. Check System Config/Startup to see if there are any boxes you can uncheck.

Next, Re-boot and run CCleaner to get rid of any registry errors and crap that may be causing software conflicts. It may be needed to run it more than once if your system is heavily corrupted.
https://www.piriform.com/ccleaner

Finally, run Malwarebytes and do a full scan to see if there are any poorly-written malware pgms conflicting with your drivers.
https://www.malwarebytes.org/

Install the Nvidia driver for your card and OS. See if the problem persists.

Btw, I use this version of Driver Sweeper, have been for years with zero issues. Just thought I'd pass that on.
http://www.techspot.com/downloads/4266-driver-sweeper.h...




It is windows 7 sorry. So safe mode is good for uninstalling graphics drivers, but not installing them? I honestly should try that, thank you. Otherwise, assuming I can get it to boot with one card, what is it you are recommending I uninstall aside from the Nvidia driver package? Would a system repair or restore help? Is there a last resort option that really guarantees a fix, like reinstalling windows 7 with the disc? Something that would rule everything software related out and would mean its either a problem with the cards themselves or the motherboard and pci slots.

I've run malwarebytes in safe mode and got nothing. Does CCleaner work in safe mode btw?
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Related resources
a b \ Driver
a c 907 U Graphics card
June 18, 2014 11:17:00 AM

There's no reason to keep going into safe mode to run things. The pgms you are using are designed to work in the full Windows environment. In fact, may work better. Malwarebytes needs to see what is running at the time you are using the machine. SM may keep certain malware pgms and viruses from even running. (A full virus scan wouldn't be a bad idea either)

My above suggestions were for eliminating as many possible software conflicts and registry errors as possible. No sense trouble shooting unless you eliminate the obvious first.
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June 18, 2014 11:24:41 AM

clutchc said:
There's no reason to keep going into safe mode to run things. The pgms you are using are designed to work in the full Windows environment. In fact, may work better. Malwarebytes needs to see what is running at the time you are using the machine. SM may keep certain malware pgms and viruses from even running. (A full virus scan wouldn't be a bad idea either)

My above suggestions were for eliminating as many possible software conflicts and registry errors as possible. No sense trouble shooting unless you eliminate the obvious first.


The only way i can use windows outside of safe mode is by uninstalling the drivers in safe mode. That's what you are saying to do in order for me to access the system startup programs, etc.? I'm sorry, I don't mean to sound dumb here...just sorta learning as I go.
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a b \ Driver
a c 907 U Graphics card
June 18, 2014 11:36:15 AM

No problem. Sometimes I have trouble explaining myself well. If you have to use SM to get the system to boot so you can uninstall drivers, fine. But hopefully you can run in the full Win7 environment with the Win default driver for the rest of the cleanup. I'm not saying that doing the above tasks is the fix (might be), but it will eliminate what is NOT causing your issue. And then you can move on to other possibilities.
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June 18, 2014 11:47:55 AM

clutchc said:
No problem. Sometimes I have trouble explaining myself well. If you have to use SM to get the system to boot so you can uninstall drivers, fine. But hopefully you can run in the full Win7 environment with the Win default driver for the rest of the cleanup. I'm not saying that doing the above tasks is the fix (might be), but it will eliminate what is NOT causing your issue. And then you can move on to other possibilities.


I will try all of this when I get home. One last thing, for future reference, when dealing with more than one card should I install/uninstall drivers for one card then remove the card and replace with other card and then have both cards inserted or does it not matter if both are hooked up at time or install/uninstall? I will post an update later tonight. Thank you Clutchc!
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a b \ Driver
a c 907 U Graphics card
June 18, 2014 12:00:03 PM

Normally you just pop in the 2nd card and the Nvidia gxf driver will see the 2nd card and offer (or direct you) to activate SLI. Normally. But I have had issues in some of my SLI builds where I have had to manually uninstall the driver before adding the 2nd card. Then after a clean install of the gfx driver with both cards installed, SLI would be available.

Now, all that is assuming both cards are good. It may be wise to get the system up and functioning properly with each card individually first in your case, since you seem to have an unusual issue.

Btw, I am presuming your cards were in the _1 and _3 PCIe X16 slots.
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June 18, 2014 12:17:51 PM

clutchc said:
Normally you just pop in the 2nd card and the Nvidia gxf driver will see the 2nd card and offer (or direct you) to activate SLI. Normally. But I have had issues in some of my SLI builds where I have had to manually uninstall the driver before adding the 2nd card. Then after a clean install of the gfx driver with both cards installed, SLI would be available.

Now, all that is assuming both cards are good. It may be wise to get the system up and functioning properly with each card individually first in your case, since you seem to have an unusual issue.

Btw, I am presuming your cards were in the _1 and _3 PCIe X16 slots.



Yes they are. And when I installed the drivers in safe mode, after booting into normal windows it did pop up in the bottom right corner "this system is SLI compatible". So I think you're right that there's something corrupted in the registry or somewhere in windows. What I'll do is uninstall drivers in safe mode with both cards inserted, boot to normal mode, then run CCleaner, Driver Sweeper, AND the Nvidia Display Driver Uninstaller (Link: https://forums.geforce.com/default/topic/550192/geforce...).

Is there a way to see a list of all the programs that are launched at start up so I can disable them? What about BitDefender? Would I need to remove that, and if so will I be able to download it again without paying? Also, should I just re-install the graphics cards using the disc they came with, as if I were doing a first time setup? That might work, but I'm assuming it has an older driver on there, and I'd have to repeat this whole process again in order to install the newer drivers. I don't think not having GeForce Experience would cause these issues either would it?
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a b \ Driver
a c 907 U Graphics card
June 18, 2014 12:33:14 PM

If you are going to use the Nvidia driver uninstaller, there's no need to use Driver Sweeper (which SHOULD be used in safe mode, btw). So just do as you mentioned minus DS.

I have no experience with Bit Definder. I'll leave that to your discretion. You might temporarily disable it, however. Don't disable any virus software until absolutely necessary.

If you go to System Config/Start Up, you'll see a list of boxes that are checked. Unchecking them will disable them at startup. They can be re-enabled simply by checking the box again. So if you want to see if there's a software conflict with one of those, uncheck it until it proves ok.

Task Manager/Processes/show processes from all users will show most of what is running. But let's not get into that. Too deep for a forum Qand A.

You would be better off having the latest driver download sitting on your desktop rather than using the one on the disk. It is old and could contain issues that have since been addressed. But if you want to give that a try, that would be a test to do.

As to Geforce Experience... yes. That is one thing I would definitely disable/uninstall for now. Same with ShadowPlay. That has been know to cause issues in some systems. In fact when you install the driver, JUST install the driver/NCP... no extras for now.
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June 18, 2014 5:14:17 PM

clutchc said:
If you are going to use the Nvidia driver uninstaller, there's no need to use Driver Sweeper (which SHOULD be used in safe mode, btw). So just do as you mentioned minus DS.

I have no experience with Bit Definder. I'll leave that to your discretion. You might temporarily disable it, however. Don't disable any virus software until absolutely necessary.

If you go to System Config/Start Up, you'll see a list of boxes that are checked. Unchecking them will disable them at startup. They can be re-enabled simply by checking the box again. So if you want to see if there's a software conflict with one of those, uncheck it until it proves ok.

Task Manager/Processes/show processors from all users will show most of what is running. But let's not get into that. Too deep for a forum Qand A.

You would be better off having the latest driver download sitting on your desktop rather than using the one on the disk. It is old and could contain issues that have since been addressed. But if you want to give that a try, that would be a test to do.

As to Geforce Experience... yes. That is one thing I would definitely disable/uninstall for now. Same with ShadowPlay. That has been know to cause issues in some systems. In fact when you install the driver, JUST install the driver/NCP... no extras for now.


The Good News: It's working.
The Bad News: I have no idea what the issue was.

I uninstalled the drivers with Nvidia Uninstaller in safe mode. Removed all but necessary programs from loading at startup. Uninstalled several others. Booted to windows. Error message popped up in the corner.

Just to be sure, I ran each card separately in slot one, then slot two. Each card worked in each slot as well as in sli with no drivers installed. Then I Ran Ccleaner and found a lot wrong in the registry, but fixed all issues. Also Ran MalwareBytes and did find and quarantine one object. So finally I installed the new display drivers (graphics driver and HD audio driver only). Restarted, and then it happened again, loaded desktop then screen went white :( 

So I went to safe mode uninstalled the drivers and just did a system restore from 2 days ago before this all happened and now its all good to go. But I'm really kinda bummed i didn't figure out what the problem was. Little bit nervous about installing next driver set too lol. Thanks for your troubleshooting though man, you have been a huge help. And I appreciate the driver sweeper/ Ccleaner advice. Ccleaner removed a bunch of stuff that would have probably caused issues in the future.
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Best solution

a b \ Driver
a c 907 U Graphics card
June 18, 2014 7:23:55 PM

I would say the cleanup did the fix. Why it took a restore to 2 days ago isn't really a mystery. My guess is that CCleaner removed the problematic registry error, but the system needed a restore to the time before the registry was corrupted to correct itself after the Registry was repaired.
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June 18, 2014 8:11:51 PM

clutchc said:
I would say the cleanup did the fix. Why it took a restore to 2 days ago isn't really a mystery. My guess is that CCleaner removed the problematic registry error, but the system needed a restore to the time before the registry was corrupted to correct itself after the Registry was repaired.


Thanks for making sense out of it for me. You are the only one who offered to help me on this, and it's extremely appreciated.
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