Unidentified network, no internet access

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lisamarie92

Reputable
Jun 18, 2014
2
0
4,510
Please help!! We just got a Arris modem and it will connect to everything else wireless expect the laptop. The laptop is a Dell and it runs on windows 7. The laptop will connect to the modem by the Ethernet cable, but not wireless. The dell will connect to others WiFi. Just not the one we have. So its being a pain in the butt.

I don't know if this will help

This connected by Ethernet

Description...........Realtek PCle FE Family Controller
Physical Address........24-B6-FD-4C-EA-07
DHCP Enabled........yes
IPv4 address.................192.168.0.2
IPv4 subnet mask........255.255.255.0
IPv4 default Gateway...... 192.168.0.1
IPv4 DHCP server......192.168.0.1
IPv4 dns server.............207.91.5.20
166.102.165.11



This is by wireless

Description...........DW1503 Wireless-N half-mini card
Physical Address........E0-06-E6-2B-1F-00
DHCP Enabled.......yes
IPv4 address.....192.168.05
IPv4 subnet mask........255.255.255.0
IPv4 default Gateway...... 192.168.0.1
IPv4 DHCP server.....192.168.0.1
IPv4 dns server....... 192.168.0.1
IPv4 wins server............none


If you need any other info please let know. I really need help in fixing this.
 
Solution
FarvingStartist
That fixed the odd DNS entry and now looks normal so I'd think you'd be browsing the web just fine. Can you ping anything from a command prompt, like www.google.com or 74.125.227.243 ?

Start>Programs>Accessories>Command Prompt then type:

ping 74.125.227.243

Hit <enter>

If that works try replacing that IP address with www.google.com.
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FarvingStartist

FarvingStartist

Honorable
Oct 4, 2012
7
0
10,520
Hi there,

Several possibilities but the easiest solution is probably to go into the device manager and uninstall your wireless network adapter. Don't check the box to delete the driver. Restart the PC and let it auto-detect and reinstall it. I'm thinking this will both remove any settings or manual addresses for that adapter as well as clear the list of previously connected networks.
 
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L

lisamarie92

Reputable
Jun 18, 2014
2
0
4,510
Well I tried that and t still wont connect. Now it shows this in the details

Description...........DW1503 Wireless-N half-mini card
Physical Address........E0-06-E6-2B-1F-00
DHCP Enabled.......yes
IPv4 address.....192.168.05
IPv4 subnet mask........255.255.255.0
IPv4 default Gateway...... 192.168.0.1
IPv4 DHCP server.....192.168.0.1
IPv4 dns server....... 207.91.5.20
166.102.165.11
IPv4 wins server............none
 
Upvote 0 Downvote
FarvingStartist

FarvingStartist

Honorable
Oct 4, 2012
7
0
10,520
That fixed the odd DNS entry and now looks normal so I'd think you'd be browsing the web just fine. Can you ping anything from a command prompt, like www.google.com or 74.125.227.243 ?

Start>Programs>Accessories>Command Prompt then type:

ping 74.125.227.243

Hit <enter>

If that works try replacing that IP address with www.google.com.
 
Upvote 0 Downvote
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