Toshiba laptop touchpad scrolls instead of moving freely?

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Mirandashadd

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Jun 18, 2014
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My toshiba laptop touchpad is messing up often. It keeps locking or something. Every time i try to move my mouse around to different areas of the screen it just wants to scroll up and down the page any more. When i start my computer it works fine for a few minutes at the most then just stops moving and only scrolls the page. I have tried to disable and enable but it still won't work. Please help
 
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itsVance

itsVance

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Jun 17, 2014
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Some touch pads have a vertical scroll zone which would be on the far right or far left of the touch pad. Some have a feature where if you use 2 fingers it will scroll.

Is it happening using just 1 finger touching the middle of the touch pad with your wrist raised up so its not also touching the pad?
 
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Mirandashadd

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Jun 18, 2014
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it happens randomly. i am just using one finger when trying to move on my touch pad but it just locks up and will only scroll throughout the pages/desktop icons/menus/etc. after about a minute of the computer being on. It worked the other night for a good while, and i shut my laptop off after i was done using it. I got on today and it is messing up again just like before.
 
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itsVance

itsVance

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Jun 17, 2014
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You should be able to find your drivers here:
http://support.toshiba.com/support/driversResults?freeText=C55-A

Its giving me several variants to choose from, you should be able to determine which one it is by looking at the sticker on the bottom of your laptop.
 
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Mirandashadd

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Jun 18, 2014
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do i download the most recent one or all of them or what ?
these are the different ones that shown up
Synaptics TouchPad Driver
Posted Date: 2013-09-18 | Version: 17.0.8.21 | Size: 140.92M
Synaptics Touch Pad Driver
Posted Date: 2013-08-06 | Version: 17.0.4.1 | Size: 140.9M
Synaptics TouchPad Driver
Posted Date: 2013-05-23 | Version: 16.4.2.8 | Size: 129.08M
ALPS Pointing Device Driver
Posted Date: 2013-05-03 | Version: 8.100.303.508 | Size: 29.91M
Synaptics TouchPad Driver
Posted Date: 2013-05-03 | Version: 16.4.2.0 | Size: 128.66M
 
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Mirandashadd

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Jun 18, 2014
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I cannot get it to work properly. I have tried the drivers but it still continues to scroll. Thing is, i can still tap to click things but i just cant move the pointer. i dont understand
 
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ndixon

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Oct 13, 2014
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For what it's worth, I have the same problem with an HP 250 G1, which also has a Synaptics touchpad, possibly the same part.

The touchpad works fine for 10-20 minutes, then suddenly only the top-left corner moves the pointer and the other five sixths of the touchpad are an enormous scrolling area, as if the scrolling edges suddenly got much wider.

(Try on your Toshiba to use the square inch in the top-left corner of your touchpad. You might still be able to move the mouse pointer, as I can.)

I updated the driver to version 16.5.5.1 (dated 4-Jun-2013) but I still have the same symptoms.

Also worth noting is that exactly the same problem occurs when I'm running Linux (Ubuntu 14.04) on the same machine. So it's probably not a driver problem (since the Windows and Linux drivers are different) but something in the hardware or firmware.

No later driver is available from HP.

The only (partial) solution I've found is to work around the problem by suspending the laptop and then waking it again. That sems to reset the touchpad somehow so that it works again for a while.

In Linux I can restart the mouse driver from the command-line to get the touchpad working properly again.

Code: 
sudo modprobe -r psmouse
sudo modprobe psmouse

I can't find an equivalent Windows command-line trick that works reliably.

Code: 
TASKKILL /IM SynTPEnh
and then restarting C:\Program Files\Synaptics\SynTP\SynTPEnh.exe sometimes solves it, sometimes not.

My long-term workaround is to use a mouse instead and sometimes to disable the touchpad entirely
 
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ashar123

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Oct 30, 2014
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the problem is that the mouse is scrolling instead of cursors movement. corsur moves only on the log off screen and for few seconds on the start up. this is really annoying and disturbing
I use toshiba C55-A

pls show us a way out of trouble
 
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ZuriJabalon

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Dec 24, 2014
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Have you found a solution for it? Because the exact same issue is happening to me currently.
 
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tayens

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Feb 4, 2015
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has anyone found a solution? currently dealing with this
 
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mangooo

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Feb 20, 2015
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I am currently dealing with this problem and managed to fix it by restoring my system back a few days. I only had this problem when I tried to install a very big game and maybe this is the reason for the problem. This seems to have worked anyway, hope it helps :)
 
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quoch

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Mar 13, 2015
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Having the same condition with my own Toshiba laptop, the following worked for me: press [Windows Key] + C, or swipe from right to left on your touchpad, and the touchpad will function normally again.

Edit: If this works for you, please vote it up so that more people can see it.
 
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Joe Fallkon

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Mar 17, 2015
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Havin the same issues with my c55-a5300, I tried updating the driver and works for like a day, then starts doin it again, then i roll back the driver, works for a bit more.
When the cursor gets stuck i tap it a couple times and it reacts and starts working again, but its getting annoying. Tried the system restore as well.
Also found that this helped. go to control panel, hardware, mouse, pointer options and uncheck the enhanced
pointer precision. Might solve it for a bit.

Anyone has any more solutions??
 
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mia_williamsxo

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Mar 22, 2015
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Find a mouse to do this,
Go into the task centre, by pressing ctrl + alt + del then clicking task manager
a window will come up, find 'synaptics touchpad' right click, select end tasks
this works as a short term solution but whenever my laptop turns off ive got to do it again :( currently looking for a long term solution...
mia x:na:
 
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rverdon

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Apr 7, 2015
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I had exactly the issues described above with the mouse pad, and found mia_williamsxo solution of ending any 'synaptics touchpad' processes in the task manager has worked to solve this (not found out yet if I have to do this every time I shutdown and start up). Thanks for advice - was driving me crazy!
 
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prof_farnsworth

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Apr 13, 2015
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Thank you so much for this. I have been fighting this touchpad for weeks trying to find a solution. I gave up and bought a wireless mouse, which works great, but it's nice to be able to sometimes control the pointer without having an external peripheral that I often have no where to put.

My laptop is an HP-2000 2d19wm, running Linux Mint 17 Cinnamon & windows 8 (happens in both). For me, it happens to be the left 75% that craps out, but otherwise, the same behaviour (works fine for a little while, then dead left 75%, jumpy, overly sensitive right section that sort of works). Restarting the mouse driver using the modprobe command is the only thing I have ever gotten to work. Not a permanent solution, of course, but perhaps a longer-term workaround could be a script set to run at set intervals, perhaps using cron.

My guess is that this is definitely a Synaptic problem, either hardware or a bug in the firmware. Could the problem be the synaptic driver? I wouldn't think that the bug would be present in the driver for both OS's, but this seems to span multiple laptop manufacturers and OS. Perhaps there is a common component in these touchpads that is defective. I'd be curious to know what model(s) of touchpad(s) is(are) being affected.



 
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Ana Dias

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Apr 15, 2015
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I have the exact same problem.
The only way to partially fix it is to end task of "synaptics touchpad", that way the mouse will move, but you'll loose the synaptic features like scrolling with 2 fingers.

I need a solution for this.

 
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