Sign in with
Sign up | Sign in
Your question

Toshiba laptop touchpad scrolls instead of moving freely?

Tags:
  • Touchpad
  • Laptops
  • Components
  • Toshiba
Last response: in Components
Share
June 18, 2014 5:13:37 PM

My toshiba laptop touchpad is messing up often. It keeps locking or something. Every time i try to move my mouse around to different areas of the screen it just wants to scroll up and down the page any more. When i start my computer it works fine for a few minutes at the most then just stops moving and only scrolls the page. I have tried to disable and enable but it still won't work. Please help

More about : toshiba laptop touchpad scrolls moving freely

June 18, 2014 5:20:35 PM

Some touch pads have a vertical scroll zone which would be on the far right or far left of the touch pad. Some have a feature where if you use 2 fingers it will scroll.

Is it happening using just 1 finger touching the middle of the touch pad with your wrist raised up so its not also touching the pad?
m
0
l
June 18, 2014 7:17:53 PM

itsVance said:
Some touch pads have a vertical scroll zone which would be on the far right or far left of the touch pad. Some have a feature where if you use 2 fingers it will scroll.

Is it happening using just 1 finger touching the middle of the touch pad with your wrist raised up so its not also touching the pad?


it happens randomly. i am just using one finger when trying to move on my touch pad but it just locks up and will only scroll throughout the pages/desktop icons/menus/etc. after about a minute of the computer being on. It worked the other night for a good while, and i shut my laptop off after i was done using it. I got on today and it is messing up again just like before.
m
0
l
Related resources
June 18, 2014 9:11:45 PM

When it happens, do you see a little circle with arrows appear on the screen at the cursor?
m
0
l
June 18, 2014 9:43:22 PM

itsVance said:
When it happens, do you see a little circle with arrows appear on the screen at the cursor?


no, it just scrolls up and down with a normal pointer symbol
m
0
l
June 18, 2014 10:04:19 PM

Try reinstalling the touchpad driver
m
0
l
June 18, 2014 10:34:38 PM

itsVance said:
Try reinstalling the touchpad driver


how do i do that
m
0
l
June 18, 2014 10:37:41 PM

Mirandashadd said:
itsVance said:
Try reinstalling the touchpad driver


how do i do that


What is the model of your laptop?
m
0
l
June 19, 2014 12:59:16 AM

itsVance said:
Mirandashadd said:
itsVance said:
Try reinstalling the touchpad driver


how do i do that


What is the model of your laptop?


Toshiba Satellite C55-A
m
0
l
June 19, 2014 1:04:12 AM

Mirandashadd said:
itsVance said:
Mirandashadd said:
itsVance said:
Try reinstalling the touchpad driver


how do i do that


What is the model of your laptop?


Toshiba Satellite C55-A


You should be able to find your drivers here:
http://support.toshiba.com/support/driversResults?freeT...

Its giving me several variants to choose from, you should be able to determine which one it is by looking at the sticker on the bottom of your laptop.
m
0
l
June 19, 2014 1:23:47 AM

itsVance said:
Mirandashadd said:
itsVance said:
Mirandashadd said:
itsVance said:
Try reinstalling the touchpad driver


how do i do that


What is the model of your laptop?


Toshiba Satellite C55-A


You should be able to find your drivers here:
http://support.toshiba.com/support/driversResults?freeT...

Its giving me several variants to choose from, you should be able to determine which one it is by looking at the sticker on the bottom of your laptop.


do i download the most recent one or all of them or what ?
these are the different ones that shown up
Synaptics TouchPad Driver
Posted Date: 2013-09-18 | Version: 17.0.8.21 | Size: 140.92M
Synaptics Touch Pad Driver
Posted Date: 2013-08-06 | Version: 17.0.4.1 | Size: 140.9M
Synaptics TouchPad Driver
Posted Date: 2013-05-23 | Version: 16.4.2.8 | Size: 129.08M
ALPS Pointing Device Driver
Posted Date: 2013-05-03 | Version: 8.100.303.508 | Size: 29.91M
Synaptics TouchPad Driver
Posted Date: 2013-05-03 | Version: 16.4.2.0 | Size: 128.66M
m
0
l
June 19, 2014 1:30:28 AM

I would start with the most recent one.
m
0
l
June 19, 2014 2:18:25 AM

itsVance said:
I would start with the most recent one.


I cannot get it to work properly. I have tried the drivers but it still continues to scroll. Thing is, i can still tap to click things but i just cant move the pointer. i dont understand
m
0
l
October 12, 2014 11:47:00 PM

For what it's worth, I have the same problem with an HP 250 G1, which also has a Synaptics touchpad, possibly the same part.

The touchpad works fine for 10-20 minutes, then suddenly only the top-left corner moves the pointer and the other five sixths of the touchpad are an enormous scrolling area, as if the scrolling edges suddenly got much wider.

(Try on your Toshiba to use the square inch in the top-left corner of your touchpad. You might still be able to move the mouse pointer, as I can.)

I updated the driver to version 16.5.5.1 (dated 4-Jun-2013) but I still have the same symptoms.

Also worth noting is that exactly the same problem occurs when I'm running Linux (Ubuntu 14.04) on the same machine. So it's probably not a driver problem (since the Windows and Linux drivers are different) but something in the hardware or firmware.

No later driver is available from HP.

The only (partial) solution I've found is to work around the problem by suspending the laptop and then waking it again. That sems to reset the touchpad somehow so that it works again for a while.

In Linux I can restart the mouse driver from the command-line to get the touchpad working properly again.

  1. sudo modprobe -r psmouse
  2. sudo modprobe psmouse


I can't find an equivalent Windows command-line trick that works reliably.

  1. TASKKILL /IM SynTPEnh

and then restarting C:\Program Files\Synaptics\SynTP\SynTPEnh.exe sometimes solves it, sometimes not.

My long-term workaround is to use a mouse instead and sometimes to disable the touchpad entirely
m
0
l
October 16, 2014 3:56:05 PM

It only works when I hold down the left or right click button while moving the mouse pointer. I discovered this recently.
m
0
l
!