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Facebook account was disabled for no reason

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  • Facebook
Last response: in General Connectivity
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June 19, 2014 12:53:51 AM

My Facebook account got disabled for no reason and without a warning! I've been thinking about sending a ticket to the support team but it asks for an ID and they will see that I didn't use my real name (no, I didn't get banned for this, I should have a got a warning first, which I didn't)! What should I do? Wait for them to eventually enable my account like they did to a friend of mine who also got his account disabled for no reason or send them a ticket telling them that I'll change my name if I get my account back (if I am to do this, I'd prefer an answer from someone who actually did this and got his account back, not from people saying "Yeah, they'll probably enable your account and let you change your name")! Thank you!

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June 19, 2014 1:14:30 AM

When you say it got disabled, did you actually get an email saying so, or are you just not able to log in?
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June 19, 2014 1:44:38 AM

I didn't get anything and yes I'm not able to log in! Everytime I try to I get this :
"Your account has been disabled . If you have any questions or concerns ,you can visit our Help Center. "
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June 19, 2014 1:50:13 AM

You are 100% sure you are visiting facebook.com, and not some phishing site that wants your password?

You have to contact them anyway. Just don't offer the information that you used a fake name up front. If you have an email address registered with facebook, send from that. Just ask politely why you where banned, and what you can do to get unbanned. If you just used a fake name, that is not obviously fake, and they banned you for something else, they might not even want your ID. Maybe check with your friends if your account has had recent activity that is not you, your password might have been stolen, and got banned because the thief wrote something.
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June 19, 2014 2:00:51 AM

Yes, I'm 100% sure it's not a phishing site. I don't even log from my PC but from my smartphone using the app.
In addition, I don't think I can contact them through email as I can't even find their email. I think I need to use their support site no matter what...
And yes, I've checked with my friends, my profile doesn't exist anymore, neither do our conversations.
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June 19, 2014 2:08:42 AM

ok, go to the help center and write them. Your best bet is still contacting them. It is still better to know what happens. Just ask why you are blocked, and how long you will be blocked. Only say that you used a fake name if you are asked about it. Facebook does not delete old users anyway, so any user data should be recovered if they reenable it. Just be polite, and they will at least explain what happened.
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June 19, 2014 2:15:46 AM

They'll still see that I used a fake name
It is mandatory that I add an ID to the form or else I can't send the ticket
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June 19, 2014 2:19:03 AM

Ok. Was the name obivously fake (like CookieMcCake) or just a regular name that was not you?
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June 19, 2014 2:24:53 AM

How does "Andrei Grayson" sound?
"Grayson" is fake, I got it from a comic book character that I like a lot.
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June 19, 2014 2:28:03 AM

Ok, just send in in your name. They have no reason to block you for this, and many people do this. You have no alternative to this anyway it seems. As long as you have an email account connected to the account, you can prove that you set up the account, which is what they need.
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