my computer says my spotify is in offline mode and wont even play anything even though i pay for it to play offline so i thought it was a spottify problem because i can still google and facebook and stuff but when i tried to fix up my resume on word earlier today it says im not connected and wont pull up the resume format. my computer has run perfect until my mom made me make her an extra account on my computer for her because hers is too slow hint hint. ever since shes used it it started this and has run very slow my camera even stalled for 2 weeks i ran a norton scan and it said it found nothing but started working normal again except my internet access and i cant ask what my mom did on my computer because she will get mad but she was using it allot. she had it more than i did. i only use this computer for spotify and occasionally school stuff like every few months but now i dont know what to do?? help