Random and Sudden Blue screen of deaths related to ntoskrnl.exe

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kiwiturkey

Distinguished
May 26, 2012
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0
18,630
Hi, I recently started to have blue screen of deaths, sometimes while playing heavy games, but my latest bsod my computer was idle. I will upload my dump files and and ask for anyone's help at analyzing the culprit for these bsods. It seems as though the file associated with all 3 of my bsod is ntoskrnl.exe

Please use any type of program to analyze these .dmp files.
Please help and thanks in advance!

https://www.mediafire.com/folder/r2e44iqflsstn2k,r2fzvx3tkb9zxob,lk9lef1h1uk6xr9/shared

THANKS!
 
Solution
J
first bugcheck 0x9f was a usb hub that refused to change power states.
it looks like it has some pending IO that it did not process in a timely fashion ant the system called a bugcheck because it thought the hardware failed.

you will want to look for updated usb drivers for your motherboard, or even a updated BIOS. You could also just change the power management settings in windows and tell the system not to power off your usb ports. kind of depends what you have connected. I have a keyboard connected so powering down the USB port will prevent me from using the keyboard to wake the computer.

-the second crash was in you amd graphic driver (update the driver)
- the third crash was in ATWPKT264.SYS
this is listed as AOL software, it...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
first bugcheck 0x9f was a usb hub that refused to change power states.
it looks like it has some pending IO that it did not process in a timely fashion ant the system called a bugcheck because it thought the hardware failed.

you will want to look for updated usb drivers for your motherboard, or even a updated BIOS. You could also just change the power management settings in windows and tell the system not to power off your usb ports. kind of depends what you have connected. I have a keyboard connected so powering down the USB port will prevent me from using the keyboard to wake the computer.

-the second crash was in you amd graphic driver (update the driver)
- the third crash was in ATWPKT264.SYS
this is listed as AOL software, it looks like it has a bug where it is using memory that it has already returned to the system or you have a virus infection that is attempting to hack into your system and the system caught it and called a bugcheck.

C:\Windows\system32\drivers\ATWPKT264.SYS

I would rename the file to another name like atwpkt264.old and do a reboot.
the system will detect the missing file and grab a new copy from the hidden backup copy on your machine and your problem might be fixed . the file date is 2-25-2014


good chance malware was the root cause of all three bugchecks.
you might also want to scan for malware, malwarebytes works pretty well for this.



 
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