Windows 7 crash error 116

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chartinboy

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Jun 20, 2014
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Hi all,
I'm repeatedly getting a crash at not quite random intervals:
Occasionally about 5 minutes after first turning the pc on for the day, wont happen again.
After certain game titles, but not others. Graphical intensity doesn't seem to be a factor, as some intensive games run without causing the crash.

It doesn't go to BSOD - the pc crashes or freezes, and I have to power down the pc manually then turn it back on. Tips?

EDIT: Here's my latest minidump, if that helps - https://www.dropbox.com/s/r69t2im0pevm4zw/062014-10576-01.dmp
 
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johnbl

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Nov 4, 2012
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the nvidia graphics driver was sent a request, it took too long, windows directx told it reset and did not get a response from the graphics card and called a bugcheck.

I would be looking for a graphic driver update( (it was a pretty current version) or maybe turn off some of the extra software they load for graphics streaming (just a guess as to what would cause about 5 minutes after a boot up, (delayed services starting up))

 
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chartinboy

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Jun 20, 2014
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Thanks for the response - My drivers are fully updated (This has been going on for a while, so that was my first point of call.) And I have a few scheduled tasks at startup, but to the best of my knowledge all of them have completed successfully before the computer crashes, even on a cold boot.

 
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johnbl

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Nov 4, 2012
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well, you still have to find out why your graphics card driver failed to respond. You might want to check your BIOS and confirm you are not overclocking the PCI bus (it should be at 100 Mhz). A slightly overclcocked pci bus can cause a graphics card to hang and produce the symptoms you have described.




 
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chartinboy

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Jun 20, 2014
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I checked - My PCI bus is set to 100Mhz and to the best of my knowledge I'm not overclocking anything. Below is a link to another minidump;
https://www.dropbox.com/s/3aypt4wk9stqiji/062514-15397-01.dmp




 
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johnbl

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Nov 4, 2012
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your nvidia graphics driver stopped responding to windows directx, directX tried to tell the card to restart and the cards driver failed to respond so directx called a bugcheck.

you have to find out why the driver/card failed to respond. you have two nvidia dirvers
\SystemRoot\system32\DRIVERS\nvlddmkm.sys Mon May 19 16:08:44 2014
C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys Thu May 22 09:43:14 2014

I would disable the nvstreamkms.sys I think it is a driver that will allow you to stream you game video to other devices in real time. I think you can stop the service when are not actually using it and see if it solves your problem.

also, a steaming driver will depend on proper functions in the network driver. You have a real networks SystemRoot\system32\DRIVERS\Rt64win7.sys Thu Mar 04 05:42:52 2010

that is very old and most likely the nvidia streaming driver is hitting bugs in the old real networks driver (even if you are not streaming at the time) you might find that your overall problem will be fixed if you find a proper update to
rt64win7.sys (2010 is pretty old)

notes:
BIOS date 8/24/2010
BIOS version F2
motherboard Gigabyte Technology X58-USB3
cpu info:
Socket Designation Socket 1366
Processor Type Central Processor
Processor Family 01h - Other
Processor Manufacturer Intel
Processor ID a5060100fffbebbf
Processor Version Intel(R) Core(TM) i7 CPU
Processor Voltage 8ah - 1.0V
External Clock 133MHz
Max Speed 4000MHz
Current Speed 3200MHz


Note: you might also want to check for a BIOS update from gigabyte, the BIOS will set up the electronics on your motherboard and there can be mistakes in the electronics that get fixed with BIOS patches.

note: you might also want to disable /remove
\SystemRoot\system32\DRIVERS\voxaldriverx64.sys Mon Jan 27 19:46:51 2014

depending on what it is (video capture tool?) it could be causing the video adapter delay that leads to the bugcheck from directx. (just a guess)
 
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chartinboy

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Jun 20, 2014
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Hi there,

thanks for all the great info.

I updated my BIOS to the latest stable version, and while that seems to have improved the situation briefly/minimally, both crash types still happen.

I've updated my network card and disabled streaming services, along with deleting the voxal drivers and uninstalling it.

However, I'm still getting the same errors.

One note - someone else mentioned to me to look at voltages on my PC - I don't understand this myself, but on CPUID, all thew voltages appear normal: +3.3 is 3.360, +5 is 5.053, etc. Except for 2 details - +12 moves between 1.2 and 3.6, and -5 is around -1.2 - -1.6. I don't understand these figures myself, but that difference sounds as a though it may be relevant?
 
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johnbl

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Nov 4, 2012
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note: power regulation failures are common on older machines. (generally you assume the electronics will last about 5 years max) Mostly because of failures in capacitors in the power supply or motherboard power regulation system .

generally the voltages should be very close to the spec voltage (maybe 10 % difference)

a 1 volt on a 5 volt output would indicate that voltage a failure in a voltage regulator in the power supply or on the motherboard. (assumes that they are set correctly in BIOS, and the program you use to read the values is not wrong, you would have to confirm the voltage with a volt ohm meter or just swap in a known good power supply.

sometimes you can up the voltage in the BIOS if it it just slightly too low.



 
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