SSD Clone Horror Story

Jay Stew

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Jun 17, 2014
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About 3 years ago Windows Vista Ultimate suffered a catastrophic series of errors rendering the system boot-able but useless. At the time I'd been running on 2 500GB HDs which were filling up fast anyway and so I opted to try Windows 7.

What a superior product Win 7 Ultimate is. While not all that much different than Vista, it was faster, had a much more Dog Collared UAC, the window snap thing and the show desktop button on the right on the taskbar, folks it just rocks as most of us know. When I migrated to Win 7 I also installed an SSD from which to boot off it. As a 1st/2nd gen Kingston SSD NOW SSD 64GB it seemed to be markedly faster than my HDD and I mated that with a 3TB USB 2.0 external I'd been using with my little WIN XP Netbook I bought when they got cheap and all the rage was heading into the Ultrabook era.

Yesterday was finally the day when I upgraded to my 2nd SSD, A Samsung 840 EVO 250 GB Drive. I performed a few write and read test dumped a dozen gigs on it and used crystal mark to get some readings. About 2-4X as fast, and loads more room. I was constantly trying to keep 3-4gb free on the 64GB SSD and it just wasnt cutting it. The INOPS were also of course higher and it supports 6Gb/sec SATA and is backwards compatible. All things working great.

Everything on Win 7 was running tits so I wanted to "clone the SSD" so that I wouldn't have to re-install windows or mess with the settings. I succeeded in doing this and it took less than 30 minutes which impressed me but at 60-100mb/sec I guess I should have just been pleased rather than astonished. I checked that all the files were there and everything looked great. Windows showed that it was booting off the D drive. So wanted to free up the space on the old SSD the C drive and so I formatted it. No issue right?

WRONG!!!! After a reboot the computer told me to do I did, and it boots to this light blue "This copy of Windows 7" is not genuine. WINDOWS GENUINE (dis) ADVANTAGE, I contacted Microsoft using my XP netbook via chat and they said I'd need to re-install windows 7 or better yet just upgrade and install windows 8. I told them that it was working fine for the last 3 years and genuine until yesterday and that it is still genuine but that I needed their help to fix the issue caused by the reboot.

Needless to say I was pissed. Went to bed- didn't even try to deal with it because I knew the odds were worse than successfully navigating an asteroid field and like Harrision Ford with a broken leg, not interested in hearing it. The mission was now restore this computer to use safeguard and get the files. Unable to find my Windows 7 Ultimate disc, I tried to download the iso file they gave me a link for and put it on my SD card/reader and then plug it in.

After about a dozen reboots in the bios and flipping settings orders and where to read from it became apparent that the Asus P5K Deluxe +WIFI was not interested in booting from the usb drive even though it could see it and it was directed to boot from it. I tried all 3 of the SD cards I have a shitty old generic 4GB card, a faster 4GB Sandisk Ultra II, and my new 32 GB Sony 40mb/sec card. Neither worked. Thanks for that splendid support MS. I asked if they could send me a DVD copy of Win 7. Nope. At one time they were giving them away to Vista users who'd had enough, they were even giving copies of Win XP away if you hated Vista. Now you can't even buy A Win 7 DVD from Microsoft. When I heard that today I was like man? Doesn't that seem odd to you?

Running out of ideas and with a computer that still had all my files and settings as I could see from the "run command prompt" I located a WIN XP SP1 disk OEM small ewww, and a Windows Vista Ultimate OEM double ewwww. Like a prisoner trying to escape in the laundry it was getting dirty and this whole situation stunk. It also really wasn't my fault or maybe it is I dont know, but there was no mention of how this could trigger a genuine error fault or that it would be unsolvable. I don't know how I had the foresight to not shatter my VISTA DVD but I didn't. The BIOS seemed to be interested in booting from the DVD drive or the SSD with the porked copy of 7. For the Empire I trayed that VISTA disc. About 35 min later the Vista cookies were done, well then I had to start doing updates immediately to the tune of about a gig of them. LOL 80 critical updates in total LOL. So hours into this disaster I was playing with Vista. I immediately remembered why I hated Vista to begin with.

U-A-C, there is nothing like being prompted a 2nd time anytime you try to do anything or being forced to use "Run as administrator" when you are already on the sole administrator account or even when you do, programs not working, because of the whim of Vista or a missing driver, that issue of which I recall all too well Microsoft. Even renaming a file, sometimes it will let you, other times it wont. Who knows why? My guess, half baked code. That is not what I paid for when I purchase Vista, and when I purchased Windows 7 I didn't also pay for the bullshit.

Also missing, the ability to snap windows the Win 7 taskbar which kicks Vista in the ass, and the show desktop button built right in. Its just cleaner in Win 7. Soooooo then did Vista want to load my Magic Disc program, nope. It needed to finish updating all kinds of drivers/runtimes in order to work another hour of wasted time just to get this pig unporked and functional. Finally I procured an ISO of Win 7 and installed it all the while trying to get in touch with MS tech support about how I would go about activating it.

I even offered to send them my Vista OEM disc with its key, in trade for any version of Win 7, but they just weren't interested. Go figure that one out. At this point everything was oh you should just upgrade to Win 8 and it will be better and fix all your issues. Sure. Finally they did offer me a "$40 one time lost key activation fee" but somehow the iso file they gave me a link to was part of a widely available one that I'd have to scrap, redownload another iso and do another wipe of the drive and reinstall or of course I could simply opt to upgrade to Windows 8.

Windows 8 Windows 8 Windows 8. FFS. Finally I told the lady no thank you but I'll stick with my copy of Windows VISTA if I have to and do that until I find my disc before I'm paying again to get back to Win 7 or upgrade to Windows 8. I seen Windows 8, Windows 8 lives in the next room and we get along just fine as long as I'm watching a silly vid clip on Youtube or browsing CNN, but don't ask me to flip between windows or play clicky click click with the DT/Metro-Rollable interfarce that is Windows 8. Where is the real START button? hmmmmm?

Skeptical and I wonder why, with all your stellar help so far and the only way its getting fixed is though my own resourcefulness. "Contact the vendor where you got your Win 7 OEM and they should have your key on file". LOL. Yeah well problem is I can't remember where I got it from. I contacted Newegg and Bestbuy and it didn't come from either of them so maybe Amazon but I doubt it. Anyway I installed copied my files from the D drive in my user folder back over to the C drive, formatted the D drive :( formatting 2 drives in two days is not how I want to live my personal computing existence, and then applied the Win 7 ISO.

Now I have a functioning copy of Vista and 7 one on this SSD and one of that SSD. I've contacted them via chat 3 times and phone 4 times, each time I have to try and explain it. I've been hung up on 3 out of 4 times and that really really pisses me off too.

I have completely given up to their incompetent and unhelpful support and have had to resort to any means necessary to restore my system to conditions before all this WGA BS occured and I think we all know what that has meant. Unfortunately I will have to restore all my settings manually and have to re-install all the programs I was trying to preserve on my "tits" setup manually too.

Thanks alot Microsoft. Thanks for Vista, Thanks for making me install that years later, thanks for making me have to jump through crappy hoops because your staff is incompetent and lazy and your products don't work the way they should. Thanks for not doing more to make your latest product as functional as your prior product while also as easy or easier to use and following basic design elements. Oh and to the new CEO. Fix that stupid error in Voice recognition when you confirm a spelling change with the dialog O-K which is made up of 2 letters, change it to ACCEPT which isn't recognized by speech recognition as letters of the alphabet but a command word which is what anybody who knew what the hell they were doing would do. Yes I reported that years ago but its still there because you are all so busy messing up your products and providing such wonderful customer service.

TE.

 
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Wow. Cloning shouldn't have done that. Why didn't you not have a backup of your Key somewhere? There are programs that you can use to see what your Key is, and me I would have never formatted my old OS unless I knew I didn't need it or had an Image of it somewhere.

But yea Microsoft is REALLY pushing Windows 8 which unless you have a touch screen sucks. Well 8.1 with Update 1 isn't actually that bad. I still wouldn't buy it though, but you really don't have anything of your old windows 7 Key or OS?
 
http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/

the above link points to a post which details the official ISO files for your version of windows in case you lost your disk or a preinstalled copy was corrupted and you have no disk. all you need to have handy is your genuine legal windows 7 product key which should be on the sticker inside your computer case if you bought prebuilt (or wherever you stuck the sticker if you bought windows seperately)

image007.jpg

sample image of what the product key sticker may look like. there are a few different variations. it is 100% mandatory that it be installed inside your pc case by the vendor according to microsoft.

an ISO file is a disk image. if you are unable to install from usb then just burn the disk image to a dvd disk and use the disk to boot. i have about 3 such disks laying around i use for reinstall purposes as i never had as much luck with usb installs.

get the disk, do a fresh install making sure to completely wipe the data off of your drive (delete all partitions, create a partition then format it and install). since you are using the same motherboard you shouldnt have any product key issues.

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if you do not have the sticker and cannot find any documentation showing you the product key then i'm sorry but it looks like you will either need to pay for a new license or jump through whatever activation hoops microsoft needs you to go through.
 
Know you're frustrated but ranting about Microsoft isn't gonna help. You had a glitch. They happen. Your SSD could die and youd have the same issue because you lost your license key. They are not about to hand out free licenses. They never have. Just downgrades to an older OS if you had a license. You lost yours.

Microsoft does not sell windows 7 directly anymore so they don't have disks. The isos are freely available for download from digital river. They even gave you the links. And Microsoft provides NO support for OEM windows licenses. The OEM (you) is responsible for everything. You agreed to support yourself when you bought it. So I don't no what you expected them to do for you. They offered to give you a new key for $40 which is perfectly reasonable especially for windows 7 ultimate. All you had to do was take it and enter it to activate your cloned copy and be done. No isos or reinstalls necessary....

You could have retrieved your windows key out of the registry if you managed to lose it and click the activate online button and put it in. If it failed just activate by the automatic phone system.

You could have EASILY restored the formatted partition on the old SSD in a few minutes and gone back to booting off that or got the key out of its registry. All you had to do was ask for help here if needed. To late now with all your back and forth copying.

At this point you can find your license key, pay them the $40 for a new one if theyll offer it again, buy a new OEM 7 license, or buy windows 8. As windows 8 is a better OS on the back end, has a better license and classic shell fixes the UI in 5 minutes its not an issue.

By the way its like 3 clicks to turn off UAC in vista. You're getting worked up and frustrated cause you don't know what you're doing. Microsoft did what they could because you lost your license and you wouldnt/couldnt work with them. Its not their fault you dont have a DVD to burn the iso, or your hardware messed up, or you cant get your PC to boot of a USB. They don't/can't fix or help with any of that. Next time just take a deep breath and stop and ask for help or Google first.
 

Jay Stew

Reputable
Jun 17, 2014
208
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4,690


I had a system backup... on the drive that I moved from. I took a chance having just cloned it plus the backup on the 3TB HD. It was a few months old but probably ok. The key issue was all my fault. I honestly thought my Win 7 disc and the box it came in with the key on it, was laying around in my computer cabinet. Finding out it aint the hard way.

The question is why did 7 freak outat all what is this WGA BS on computers with 3+ years of legitimate operation? Why would you want to pain your customers in the ass like that MS?

I learn now WGA, when you put a windows install on another harddrive/SSD it freaks out. Now since the original install existed for some reason it was a hidden issue until I formatted C:\ and then rebooted. I can't explain exactly what prompted it to go wrong and nobody I've talked to at "free support" at MS can tell me either, likely cuz Im not shelling out money to hear the explanation. Having researched it more thoroughly now that I have a functioning computer again wikipedia says WGA can be tripped if you change the hardware. In contacting Microsoft who built the F-in OS you'd think they could help me fix that, especially when I told them hey, I've had this genuine install for 3+ years and all the sudden its porked due to formatting the original HD after successfully cloning the original.

Id also like to know why it was showing that it was booting off the D drive if it was still using resources from the C drive before I formatted it.

Its not like I was looking for a free activation of 8.1 or a dozen systems, just one evidently "outdated" lol copy of Windows 7 but Microsoft is so desperate to float the Windows 8.1 boat and sail it they just dont give a damn if you like an existing product they support. How F-ed up is that? I could understand them saying all sales final on XP or even Vista which they still support but Windows 7, when adoption rates for 7 are huge, and marketshare is dominant I just can't believe a company would do that. Like Coca Cola saying nope its all over, Diet Coke or bust suckers. They wanted $40 for a new key but I think not. I've already paid in hours of frustation, Full priced legit copies of both Vista Ultimate and 7 Ultimate and if they aren't into helping customers by actually "supporting" when something goes wrong, well I bitch.

When I do locate that disc though I think I may have to slap a 2nd install down to replace the Vista install just so I have a clean 7 install to fall back on in a similar situation not that I could forsee it ever happening as I had a stable problem free run of 7 for over 3 years.

Im not totally turned off by 8. I like how it runs better under the hood on lower end stuff. But I'm sitting on a quad core with 4 gigs of ram and my 2nd SSD drive a GTX video card and well its an older rig but its not my XP netbook its my video editing machine soooo yeah. I just never saw the Windows 8 value proposition. Windows 7 is awesome superior to XP, clearly superior to Vista, and I just dont see where 8/8.1 out does it. In fact if I have to learn to navigate a whole new interface you know what. I spent the last 15 years learning computers not to relearn everything "just cuz". It would appear that market share would agree with me and not Microsoft. Are you listening for Windows 9 Microsoft? Might be time for you guys to stop trying to be kool and reinvent the f-in wheel and maybe get creative and innovative. Build on features and add onto what you have not, re-do and eliminate existing know how in everybody whos spent the time learning computing.

Sure the day when we can talk to a computer and it will understand anything are a few years off but thats not today and it isnt tomorrow so build that when we get there. If Microsoft learns anything Windows 9 damn well better have a fully functional start button that works just like Windows 7 or better, and by better I mean just like it with improved functionality, not removing the gas pedal from the car and just willing it to go. Windows 8 is an example of a FLOP and the sooner ya all realize its the Windows Vista of marketshare in 5 years the better.

 

Jay Stew

Reputable
Jun 17, 2014
208
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4,690


Im not an expert but WGA threw me for a loop. I would dispute I don't know what I'm doing because nobody at MS in the 6 communications we've had in the last 2 days was able to help me at all. Easy to say google it if you can open a browser, but with WGA in your face you cant open anything. Your system is a brick. Explain how I could have restored the formatted SSD? It wasnt just one partition it was the whole drive. How was I to do that without access to anything but the run command from the task manager?

It is amazing that nobody from MS suggested using regedit to retrieve the key. Hmmmm. In the past as a VISTA owner they have offered to hand out free Windows XP or Windows 7 discs not just the key but rush mail you a copy of XP or Win 7 to Vista users so tell me another one about how they never have given em out cuz thats flat out bogus.

I did disable UAC in Vista as soon as it finished it 900mbs of updates, and even then you still have the quirky way it handles stuff and lack of drivers until you get the SP, I don't recall but the mission then was get 7 not to F around with Vista which is pretty clear inferior.

Another guy selling Windows 8. Do tell me why if its such a great OS, i.e. like they said Vista was lol, why the vast majority has not adopted it? Hmmmm wise guy?

Using the free program on here to "clone" the drive which didnt warn me of any possible issues is what got me on this boat in the first place. I'm just posting so others can be warned. I may not know anymore or anyless than anybody else but until you are faced with the problem you may not know how to fix it. Certainly relying on Microsoft their only solution was to spend $40-$180 above and beyond what I'd already paid for and to me that is unacceptable. If the damn key is that important they should have suggested that I go digging for it in the registry and case closed. Never did that.

Also never explained how I could recover the partition I'd just formatted. Basic tech support is just that, perhaps they are only there to help you pause and play a video in windows media player. Lol.

Im fine now my computer is working again. No thanks to MS. No place to give them feedback so here I am :)
 

Jay Stew

Reputable
Jun 17, 2014
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4,690


Its good advice, I haven't found the DVD or the case with the key on it. I will locate it eventually. Better Idea to burn a copy of it and write the key on just in case. I had not had this trouble before. I couldnt use the DVD burner because it was in the desktop that got porked. My netbook has XP on it and does not have a DVD or CD drive at all. So I tried to get the ISO on the USB but that didnt work because the BIOS on the desktop just wasn't having it.

The issue is all resolved now but it was a huge pain in the ass and it didnt have to be this way. WGA is useless technology, that hurts customers legit customers. If Windows 7 isn't valuable enough to Microsoft to sell, then they should deactivate technology in it that could harm the computer systems where it is installed and not force customers into a buying position because of their code which is doing things it should not be doing. WGA purpose is to protect the product and consumers. However moving data from one SSD and the formatting the original drive should not trip it in such a way as to prevent any use of the OS at all. Certainly not to the extent it can't be rectified without a complete re-install of the OS which is why they said was necessary and what I found to be the only way to get this system back on the road. The Win 7 OEM Ultimate I had was legitimately purchased and activated and problem free for 3+ years, and should not have failed the way that it did as a result of making a hardware upgrade and boot change.
 
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