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Keyboard and mouse won't work after booting windows 7

Last response: in Windows 7
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June 23, 2014 6:14:20 AM

Recently replaced the motherboard and when windows is booted up the keyboard and mouse stop working on the windows 7 log in screen. Both work in the Bios and legacy is enabled, could really do with some help here.
a b V Motherboard
June 23, 2014 6:25:10 AM

Try all USB ports.
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June 23, 2014 6:28:00 AM

fjaesbog said:
Try all USB ports.


I've tried all the usb ports; front panel usb3 and motherboard I/O panel both usb3 and usb2 and still no luck.
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a b V Motherboard
June 23, 2014 11:08:57 PM

So when you boot up into Windows 7, the mouse and keyboard works? Does the problem occur ONLY at log-in screen?
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June 24, 2014 4:15:33 AM

fjaesbog said:
So when you boot up into Windows 7, the mouse and keyboard works? Does the problem occur ONLY at log-in screen?


The keyboard and mouse work in bios and on the screen where you select safe mode or boot windows normally etc. as soon as I hit the log in screen they both stop working
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June 24, 2014 4:57:38 AM

Is the motherboard of the same model as the previous?
After a motherboard change i always suggest a complete re-installation of the OS.

What you can try doh is to boot your computer into safe mode seing if it works there.
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June 24, 2014 5:04:16 AM

Fyllehund said:
Is the motherboard of the same model as the previous?
After a motherboard change i always suggest a complete re-installation of the OS.

What you can try doh is to boot your computer into safe mode seing if it works there.


No, my previous board was an MSI z87-G45, the new one an ASUS Maximus impact, both are z87 chipsets though so I didn't expect too many problems.

Even in safe mode the keyboard and mouse don't work. I've considered doing a reinstall but after reading around I think the OEM version of windows 7 I used can only be used for one motherboard, is this true?
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Best solution

June 24, 2014 5:10:32 AM

The license is bound to the computer in legal terms, it is not controlled by hardware, the only problem it can give you is when you´re trying to activate it. But a simple phonecall to microsoft saying that you changed MB should probobly solve that.
Even if this was the problem your keyboard and mouse would still be working but it would say "Your liecense is not valid.."

Í´d go for a full reinstall to skip further issues.
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June 24, 2014 6:07:57 AM

Fyllehund said:
The license is bound to the computer in legal terms, it is not controlled by hardware, the only problem it can give you is when you´re trying to activate it. But a simple phonecall to microsoft saying that you changed MB should probobly solve that.
Even if this was the problem your keyboard and mouse would still be working but it would say "Your liecense is not valid.."

Í´d go for a full reinstall to skip further issues.


That seems to have done the job, all is working well so far, thanks a lot!
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!