Website will load for some users but not others?

chmcke01

Distinguished
Mar 16, 2011
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0
18,690
I wasn't sure where the best place was to ask this. I work for the state and so it is very possible something is being pushed down from the capital to cause this but anyway here is the issue...

Last Wednesday we upgraded several computers in one building from XP to Windows 7. We have had several calls today from these users saying they get the "Cannot display this page" error when trying to access Youtube from both IE and Chrome but they said they tried it on Friday and it worked fine.

If I log in as myself on their computer it works fine. Thinking it was an administrator thing I made the user an admin to test but it still doesn't work for them but it works for me.

So, I had them log into my computer with their username and password (as regular users not admin) and it works fine on my computer.

I'm thinking this is probably a GPO or something being pushed out to computers in that OU since it is multiple computers in the same OU having the problem but we don't want to call the server administrators in the capital just to have it be something we didn't think of.

Anyone have any other suggestions of possible causes?
 
Solution
If domain user log on your desktop and able to use the browser, then check with the deployed desktop.
- Are the several computers upgraded using image or clean install?
- DHCP/DNS/Gateway/Ping website/gpupdate?
In IT, if you spend on one issue more than an hour (usually 30 minutes) I would call your Sysadmin to look at, that's what they're getting paid for. Find out more about the company GPO and who set it up, you need to get to know your way around the company infrastructure if you're in the IT dept. Join Spiceworks.

supasieu

Reputable
Mar 10, 2014
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4,960
If domain user log on your desktop and able to use the browser, then check with the deployed desktop.
- Are the several computers upgraded using image or clean install?
- DHCP/DNS/Gateway/Ping website/gpupdate?
In IT, if you spend on one issue more than an hour (usually 30 minutes) I would call your Sysadmin to look at, that's what they're getting paid for. Find out more about the company GPO and who set it up, you need to get to know your way around the company infrastructure if you're in the IT dept. Join Spiceworks.
 
Solution

chmcke01

Distinguished
Mar 16, 2011
144
0
18,690
It doesn't make much sense to me that it would happen on several computers at once but it worked fine after recreating their profiles. Weird. Oh well, thanks for the suggestion....it was greatly appreciated!