My new update for windows 7 homePremium has stopped me from going on the internet

Jammey101

Reputable
Jun 23, 2014
1
0
4,510
How do I solve it without getting ride of important stuff like Microsoft word , and also how does it keep updating itself when it has an x on the internet sign
 
Solution
Sounds like some malicious software is trying to cut the connection.

What you can try is to acces the "restore windows from a earlier date" or something similar, can be found under Control Panel > System and security > Backup and Restore.

What you want to do is back the computer back a few days before the patch was applied to your computer.
Usually doesnt take that long to run it.

If you got connection when you´re done then i highly suggest you scan your compute for malware with Malwarebtyes - https://www.malwarebytes.org/

If it does not work, try booting the computer in Safe mode with network while starting up and then download the Malwarebytes from there and run it.

Fyllehund

Honorable
Jan 10, 2014
139
1
10,760
Sounds like some malicious software is trying to cut the connection.

What you can try is to acces the "restore windows from a earlier date" or something similar, can be found under Control Panel > System and security > Backup and Restore.

What you want to do is back the computer back a few days before the patch was applied to your computer.
Usually doesnt take that long to run it.

If you got connection when you´re done then i highly suggest you scan your compute for malware with Malwarebtyes - https://www.malwarebytes.org/

If it does not work, try booting the computer in Safe mode with network while starting up and then download the Malwarebytes from there and run it.
 
Solution