I have a Toshiba and recently had it cleaned of a virus I just got it back and the laptop worked fine then I updated it (it automatically does so itself) now Windows 8 is not working,I can sign in just fine but once the start screen loads the apps are no where to be found, my all apps button does not even work. When you are on the Start screen you see the word "start" in the upper left corner and you can see my profile picture in the upper right corner but it will only allow me to click "lock" or "sign out" I was able to press "start button + x" and get to the desktop but none of my apps such as Microsoft or Google chrome show up in my task bar as they normally do. I did however go to the microsft website and it had a popup telling me i only have windows 8 and can update to windows 8.1 for free and it took me to the app store but that would not load. I just need to know how to fix the blank screen
Start Screen is Blank
- Thread starter Toshiba14
- Start date
Solution
Astroninjaben
Honorable
- Jun 24, 2014
- 35
- 0
- 10,560
Hello Toshiba14
I Understand you are having some problems with the Windows 8 Start screen
Sometimes when you wipe off a virus, some other things get wiped along with the virus. Windows 8 tries to use the fast startup method. When this occurs, the system determines that the previous restart attempt was unsuccessful, and then it tries to restart by using the full startup method. However, this full startup attempt fails because of an access violation that is caused by memory corruption.
To resolve this issue, install the Windows 8 Client and Windows Server 2012 General Availability Update Rollup. For more information about how to obtain this update package, click here to view the article in the Microsoft Knowledge Base
If your computer has problems when restarting, use one of the following workarounds.
Workaround 1
Start the UEFI user interface. The method to start this interface varies among computers. For more information, refer to the documentation for your environment.
Select the Compatibility Support Module option.
Note This is a hybrid legacy mode.
If the Compatibility Support Module option is not available in step 2, try Workaround 2.
Workaround 2
Note This workaround is intended to be used only in a system that has the Intel Smart Response Technology (SRT) feature enabled on a computer that uses Intel Rapid Storage Technology (RST).
Start the UEFI user interface.
Note The method to start this interface varies among computers. For more information, refer to the UEFI documentation.
Click System Setup on the Startup Option menu.
In the System Setup screen, click the Advancedtab.
CLick Intel Rapid Storage Technology (RST).
Select the RST driver. The version number starts with 11.5.x.xxxx or 11.6.x.xxxx.
Browse to the disk ID that has a number.
Note This ID represents the boot disk.
Select the disk from step 6, and then select the option to synchronize data. When the synchronization is finished, select the option to remove acceleration.
Accept the warning about data loss.
Restart the computer.
Note You do not have to back out of the menus in order to save the changes.
I Understand you are having some problems with the Windows 8 Start screen
Sometimes when you wipe off a virus, some other things get wiped along with the virus. Windows 8 tries to use the fast startup method. When this occurs, the system determines that the previous restart attempt was unsuccessful, and then it tries to restart by using the full startup method. However, this full startup attempt fails because of an access violation that is caused by memory corruption.
To resolve this issue, install the Windows 8 Client and Windows Server 2012 General Availability Update Rollup. For more information about how to obtain this update package, click here to view the article in the Microsoft Knowledge Base
If your computer has problems when restarting, use one of the following workarounds.
Workaround 1
Start the UEFI user interface. The method to start this interface varies among computers. For more information, refer to the documentation for your environment.
Select the Compatibility Support Module option.
Note This is a hybrid legacy mode.
If the Compatibility Support Module option is not available in step 2, try Workaround 2.
Workaround 2
Note This workaround is intended to be used only in a system that has the Intel Smart Response Technology (SRT) feature enabled on a computer that uses Intel Rapid Storage Technology (RST).
Start the UEFI user interface.
Note The method to start this interface varies among computers. For more information, refer to the UEFI documentation.
Click System Setup on the Startup Option menu.
In the System Setup screen, click the Advancedtab.
CLick Intel Rapid Storage Technology (RST).
Select the RST driver. The version number starts with 11.5.x.xxxx or 11.6.x.xxxx.
Browse to the disk ID that has a number.
Note This ID represents the boot disk.
Select the disk from step 6, and then select the option to synchronize data. When the synchronization is finished, select the option to remove acceleration.
Accept the warning about data loss.
Restart the computer.
Note You do not have to back out of the menus in order to save the changes.
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