Razer Kraken 7.1 Static/Buzz/Hiss (Grounding problem?)

BossNomad

Honorable
Jan 31, 2014
2
0
10,510
Just got Razer Kraken 7.1 headset and im having some problems after i rebooted my computer.

It is a USB headset. Powered with only USB cable.

Everytime when i hear something, there is also a background static/hiss/buzz. The static level stays the same whatever my audio level is. I do not hear static when there is no audio. When i put my windows audio setting to 80% and up, i can hear a loud static sound even when there is no audio.

I have tried all my usb ports. Every usb port has the same problem. I have tried to use it on another computer, the same problem. Reinstalling audio drivers did not help.

I have been thinking if its a ground loop of somekind or something thats caused by grounding.

My previous headsets, Razer Tiamat 7.1, Razer Carcharias. I had a problem like this on those both. But whats different to Kraken 7.1, the static was there all the time.

Razer Kraken Pro and Razer Megalodon did not have this problem.

I have not made any other hardware changes.
 

vagrancyx

Reputable
Jun 10, 2014
515
0
5,160
It's a Razer. Razer is notorious for having crappy products that are marked up for high sale prices. If you've tried it on another system and the issue still persists..its the headset..probably a loose connection somewhere or faulty wiring. RMA.
 

brad3wheeler

Reputable
Dec 26, 2014
11
0
4,510


Did you find a solution for this>?