I have a new roommate who just moved in and her HP laptop, running Windows 8.1, is consuming all the bandwidth in the house. When her laptop is off or the wireless is disabled, every other device in the house is fine (desktop, two iPads, Xbox360/PS3/Wii-U, five phones). Even with every device connected and people streaming, my desktop still shows a connection of around 25 Mb/s (Comcast). When her laptop connects, even on idle, with no browser open, it drops to around .5 Mb/s or so.
I've looked at Comcast's usage report on the bill and we went from around 25GB/mo to about 450GB/mo as soon as she moved in.
I've combed through the site to find an answer, but everyone's answers seem dismissive of people's complaints. Here's what I've tried so far:
1) I got a new router because someone suggested that might be the problem. It wasn't.
2) I got a new cable modem because it came with the router. It also didn't fix the problem.
3) Fiddled with QoS on the router and set my desktop to high priority and hers to low priority. It didn't fix the problem.
4) Turned on Win 8.1 metered connection settings and made sure that metering was turned on for just about everything I could find including Bing searches, back-up utilities, etc. (She doesn't have Onedrive enabled/running)
5) Made sure Windows Defender is on and ran a scan. The machine is clean.
6) Double-checked to see she isn't running a torrenting client. She's not. (She's completely technologically illiterate; when I first asked her about the problem and asked if she was torrenting/downloading, she had no idea what I was talking about. Her confusion led her to ask if her having a wireless printer could be the problem...)
7) Ensured her wireless adapter's drivers were up to date and that her laptop is using the default Windows configuration tools and not something third-party to manage the connection.
I'm completely out of ideas, guys... I don't know jack about Win 8 and I can't figure out anything else to try.
I've looked at Comcast's usage report on the bill and we went from around 25GB/mo to about 450GB/mo as soon as she moved in.
I've combed through the site to find an answer, but everyone's answers seem dismissive of people's complaints. Here's what I've tried so far:
1) I got a new router because someone suggested that might be the problem. It wasn't.
2) I got a new cable modem because it came with the router. It also didn't fix the problem.
3) Fiddled with QoS on the router and set my desktop to high priority and hers to low priority. It didn't fix the problem.
4) Turned on Win 8.1 metered connection settings and made sure that metering was turned on for just about everything I could find including Bing searches, back-up utilities, etc. (She doesn't have Onedrive enabled/running)
5) Made sure Windows Defender is on and ran a scan. The machine is clean.
6) Double-checked to see she isn't running a torrenting client. She's not. (She's completely technologically illiterate; when I first asked her about the problem and asked if she was torrenting/downloading, she had no idea what I was talking about. Her confusion led her to ask if her having a wireless printer could be the problem...)
7) Ensured her wireless adapter's drivers were up to date and that her laptop is using the default Windows configuration tools and not something third-party to manage the connection.
I'm completely out of ideas, guys... I don't know jack about Win 8 and I can't figure out anything else to try.
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