New video card, PC freezes and restarts

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The1Italian

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Jun 24, 2014
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I bought a new video card and a new power supply to go with it. I installed the new components and loaded up Elder Scrolls Online to play and test the card, but was only getting around 20fps. I then forgot that I did not install the drivers. I installed the drivers, went back into the game and it froze and restarted the PC. I've since uninstalled the drivers and reloaded them, I've uninstalled the old card's drivers, still doing the same thing. I thought that it may be a power issue but checked the errors on the computer and none of them have anything to do with power.

I don't really know where to go from here, any help is appreciated. I'm also sorry is this is posted somewhere else that I did not see as I've been on here for about an hour or so looking around.

I bought the following.

XFX Double Dissipation R9-290A-EDFD Radeon R9 290 4GB 512-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card

CORSAIR AX series AX860 860W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS PLATINUM Certified Full Modular Active PFC Power Supply New 4th Gen CPU Certified Haswell Ready

Specs:

CPU: AMD FX-8320 3.5GHz
MB: AMD 760G
 
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gazum123

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Nov 4, 2011
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With this issue are you able to begin playing the game ?

If so run a program called GPUZ to check your card temp's as it could be the fact that your card overheats and causes the system to freeze / shutdown. Have a look in the event log also on your pc as it may give some indication of a error code for your issue.

My inital thought would be overheating or possibly a faulty card.
 
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T

The1Italian

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Jun 24, 2014
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The game will run for a little bit, maybe couple minutes then will freeze. I looked at the event logs and did not see anything regarding overheating. I was thinking the PSU is not giving enough power to the card under the load of playing a game.

What temperature is this card supposed to run at?
 
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gazum123

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Nov 4, 2011
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I doubt it's your PSU as it seems to be good enough to run everything in your system without issues.

With regards to temps apparently you can hit 94C but I wouldn't like to. Try running gpuz and lets see what you get. I personally don't like anything going over around 60C as the higher the temp the harder the card will need to work / problems will occur.
 
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T

The1Italian

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Jun 24, 2014
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4,510



I will try that and get back with you.
 
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