cannot online even with the explorer and the usb port seem unable to detect any device plug in? any solution?

hi, desperate need of help my laptop cannot online even using the explorer , it started with the google chrome upgrade then things start to go down point... now even my usb port is not able to detect any device... i try run the device manager as advice on internet the port state to be working fine how no detect is working... i just wanted to transfer some file and format the whole laptop so any help?
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  1. Back up your recent saved data and try to run a System Restore to previous point?
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