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Sapphire 7870XT Issues

Last response: in Graphics & Displays
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June 25, 2014 2:48:17 PM

I built my first computer last year. Needless to say, I'm not an expert a troubleshooting. I've had this problem for a few weeks. It first started when I was playing Tomb Raider. The screen went blank, but I could still hear the audio. After rebooting, I noticed that my monitor was still blank. I switched my DVI cable to my onboard and get this message.

http://i57.tinypic.com/jq3y3d.png

I assume that it's AMD drivers, so I upgrade from 13.4 to 14.4 CCC drivers; uninstall using control panel and install the new drivers over it. It works for about a week, then I get the problem again. I still think it's the drivers, so I use system recovery but it doesn't fix the problem. I upgrade to the latest beta drivers and it worked for about two weeks. Now It refuses to both install AMD CCC and uninstall it.

http://i61.tinypic.com/axk8y8.png

I unplugged the power cables to my GPU and the data cables to my HDD. It posts when connected to the onboard. When I connect the power cables and DVI back to the GPU it doesn't post. The fans still spin on the graphics card.

Is my card dead or could it be something else like the GPU not having enough power to run it?

Here are my specs if it's helpful.

3570k and AMD Sapphire 7870 XT; both at stock settings. Asrock extreme4, xfx pro 550, WD 1TB scorpio blue and Coolermaster evo, 8 gigs patriot 1600 mhz, and windows 7.

More about : sapphire 7870xt issues

a b \ Driver
June 25, 2014 2:51:43 PM

It is most likely a driver issue. Try installing again with "Run as admin"
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June 25, 2014 2:59:14 PM

FFH said:
I built my first computer last year. Needless to say, I'm not an expert a troubleshooting. I've had this problem for a few weeks. It first started when I was playing Tomb Raider. The screen went blank, but I could still hear the audio. After rebooting, I noticed that my monitor was still blank. I switched my DVI cable to my onboard and get this message.

http://i57.tinypic.com/jq3y3d.png

I assume that it's AMD drivers, so I upgrade from 13.4 to 14.4 CCC drivers; uninstall using control panel and install the new drivers over it. It works for about a week, then I get the problem again. I still think it's the drivers, so I use system recovery but it doesn't fix the problem. I upgrade to the latest beta drivers and it worked for about two weeks. Now It refuses to both install AMD CCC and uninstall it.

http://i61.tinypic.com/axk8y8.png

I unplugged the power cables to my GPU and the data cables to my HDD. It posts when connected to the onboard. When I connect the power cables and DVI back to the GPU it doesn't post. The fans still spin on the graphics card.

Is my card dead or could it be something else like the GPU not having enough power to run it?

Here are my specs if it's helpful.

3570k and AMD Sapphire 7870 XT; both at stock settings. Asrock extreme4, xfx pro 550, WD 1TB scorpio blue and Coolermaster evo, 8 gigs patriot 1600 mhz, and windows 7.


Do you have access to another system to install the 7870 XT?
Try clearing the cmos(put jumper in clear position and remove battery). Also, remove then reseat the video card. I'm leaning towards this being an issue with the GPU from what you describe.
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June 25, 2014 3:59:05 PM

Thank you. This is why I love Toms hardware. I had to look around in the manual, and was able to clear the CMOS. I reseated the video card, then uninstalled it from device manager. CCC 14.4 is currently installed, and everything seems to be working. I really appreciate it. I'll choose a best answer in a week just in case there are more problems.
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