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Question on usb 3.0

Tags:
  • Cases
  • Motherboards
  • USB3
Last response: in Motherboards
June 25, 2014 8:54:02 PM

My motherboard has usb 330s and so does my case. My motherboard only has the drivers for those usb 3.0s on windows 7. I didn't know and installed Windows 8. Is there anyway I can get them to work? I don't want to have usbs on my case that dont work.

More about : question usb

a c 207 V Motherboard
June 25, 2014 8:55:45 PM

windows 8 and up natively support usb 3.0 so no driver are needed.
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a c 107 V Motherboard
June 25, 2014 8:57:00 PM

Windows 8.x includes USB3 support built-in, unlike Window 7, so it will work right away with most USB3 ports and devices. Have you tested that the ports work or not?
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June 25, 2014 8:57:53 PM

Yeah but both the USB 3.0s on the case and the motherboard don't work.
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a c 910 V Motherboard
June 25, 2014 9:00:20 PM

Check that they're actually plugged into the motherboard's usb3.0 header. See the Case and Motherboard instructions.
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a c 107 V Motherboard
June 25, 2014 9:01:46 PM

YANKEEEZILLA said:
Yeah but both the USB 3.0s on the case and the motherboard don't work.


What's your motherboard model number?
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a c 107 V Motherboard
June 25, 2014 9:08:00 PM

That should work with 8. Did you check in the BIOS that USB3 is enabled? Also, look at the USB controllers in the device manager in win 8. Is there any USB device under "other devices" otherwise do the entries under "Universal Serial Bus Controllers" show any errors?
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June 25, 2014 9:13:57 PM

Yeah the USB I have connected to the case that dont work says under the universal serial bus controllers that it is unknown
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a c 107 V Motherboard
June 25, 2014 9:16:13 PM

If this PC is connected to the internet, can you right-click that "unknown" USB and update the driver? Windows will attempt to search for a driver automatically.
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June 25, 2014 9:18:50 PM

Yeah it says Windows has determined the driver software for your device is up to date. It's weird because on the mother board usb 3.0 it works perfectly
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a c 107 V Motherboard
June 25, 2014 9:20:52 PM

YANKEEEZILLA said:
Yeah it says Windows has determined the driver software for your device is up to date. It's weird because on the mother board usb 3.0 it works perfectly


Do you mean the ports worked before you installed 8? Or that the other USB ports work?
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June 25, 2014 9:22:02 PM

No they work now and before. It's just always been the two on the case that never worked.
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a c 107 V Motherboard
June 25, 2014 9:24:53 PM

Earlier in the thread you said "Yeah but both the USB 3.0s on the case and the motherboard don't work.

Right-click that unknown USB, uninstall it, then refresh the device manager or restart.
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June 25, 2014 9:28:04 PM

Do I put the USB back in?
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June 25, 2014 9:30:52 PM

I checked to see if it was just the USB so I tried connecting my mouse to the case. The mouse works on the the mother board. I connected it to the case and the same thing that showed up for the USB showed up for the mouse
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a c 107 V Motherboard
June 25, 2014 9:30:55 PM

YANKEEEZILLA said:
Do I put the USB back in?


When you refresh the device manager or restart your system will automatically detect the device again and try to install the driver. This will sort out some errors in the driver that may have prevented it from working.
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June 25, 2014 9:35:43 PM

Alright I Uninstalled the device and restarted the computer. It turned back on with no usb detected.
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a c 107 V Motherboard
June 25, 2014 9:36:51 PM

YANKEEEZILLA said:
Alright I Uninstalled the device and restarted the computer. It turned back on with no usb detected.


Is the device manager still showing the same error?
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a c 107 V Motherboard
June 25, 2014 9:42:57 PM

From the MSI download page have you installed all the other drivers, including the Intel Chipset?

You can try to run an Ubuntu LiveCD to test the USB ports in a different OS. Ubuntu also has USB3 drivers and it should work right away. DOwnload the image here:

http://www.ubuntu.com/download/desktop

and insert a blank dvd then right-click the downloaded .iso file and burn image to the DVD. Boot from it, then select "try ubuntu" when asked for a choice to try or install. Plug in a flash drive to test the ports there when the Ubuntu desktop has loaded. If it doesn't pop up on the screen click the file manager icon on the left hand tray to see it appears in the system there.

If you don't have a blank DVD there are instructions to create a bootable USB here

http://www.ubuntu.com/download/desktop/create-a-usb-sti...
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