- Jan 6, 2012
- 31
- 0
- 18,530
Hi all,
Thanks in advance for anyone who takes the time to respond.
So I just ordered an Asus blu-ray burner drive, internal. Here it is: http://
It's the ASUS BW-12B1ST/BLK/G/AS 12X Blu-ray Internal Burner Drive. This is my first blu-ray drive for my PC. I have an extensive collection of blu-ray movies and silly as it may seem, a big part of why I got this drive now is so that I can watch them on my PC if I wish to. Burning blu-rays with data storage on them is a secondary thing I will do at some point.
I installed the drive just fine the other day. Windows 7 (64bit) recognized it fine as far as I could discern. It picked up on what it was, correctly identified the drive, and everything seemed fine. I learned that software which plays blu-rays is still a bit of a hassle to get ahold of, and found out a couple of the well regarded ones. PowerDVD being the one I saw referenced most. So I bought a copy of that program... and when I loaded it up, it said "There is no disc in the drive. Insert a disc to begin." When there absolutely was a blu-ray in the drive.
I tried a couple of different blu-ray movies. Same thing. I tried a DVD movie, and that worked fine. The program identified the disc, and played it just fine. So then I did some research for a bit and couldn't really figure anything out. I ended up buying ANOTHER program (AnyMP4) to try that. Same thing!
Eventually I tried burning a blank DVD (I didn't have any blank blu-rays) to see if burning was working. I did this through Windows Explorer as is my typical practice lately. It did the normal "how do you want to use this disc?" prompt, and when I selected "Like a USB stick" as I always do, it said it was starting formatting the blank DVD. It did that for a while and then said it had failed to format the disc. I tried another blank DVD. Same thing. I tried to tell it to burn anyway, didn't work.
I now have some blank dual-layer 50gb blu-rays but only 3 and I don't want to screw them up. All I've done so far is put it in, and Windows Explorer does in fact recognize it and shows the right amount of "space remaining" - I have not yet tried to burn to one. I'm hesitant.
I spoke with Asus customer support via online chat and they pretty much rushed right to "return it to Amazon, it's probably defective. There's nothing really that we can troubleshoot with software." And indeed, I have opened an RMA with Amazon and likely will return it. My PC has a habit of giving me headaches any time I try to do anything with new hardware, though... and I can't shake the feeling that there just MIGHT be something I'm missing. Something I did wrong. Something about how Windows is interacting with the drive... something.
I came here to see if anyone has any thoughts or suggestions, before I go ahead and mail it back. The only other thing I think I can mention is that there was a piece of blue tape over one corner of the drive which said "if broken, return drive" or something like that. I scrutinized it to see if it seemed like it needed to be removed before I installed the drive... but it didn't appear to be covering anything, other than just a corner like the other side of the drive had. A little bit of a gap into the interior under it... but I saw no reason to remove it, and left it on. Let me know if that was colossally stupid and if I need to remove it after all.
Sorry to be so long-winded, it's a fault I have. Thanks again anyone who reads this and/or responds.
Thanks in advance for anyone who takes the time to respond.
So I just ordered an Asus blu-ray burner drive, internal. Here it is: http://
It's the ASUS BW-12B1ST/BLK/G/AS 12X Blu-ray Internal Burner Drive. This is my first blu-ray drive for my PC. I have an extensive collection of blu-ray movies and silly as it may seem, a big part of why I got this drive now is so that I can watch them on my PC if I wish to. Burning blu-rays with data storage on them is a secondary thing I will do at some point.
I installed the drive just fine the other day. Windows 7 (64bit) recognized it fine as far as I could discern. It picked up on what it was, correctly identified the drive, and everything seemed fine. I learned that software which plays blu-rays is still a bit of a hassle to get ahold of, and found out a couple of the well regarded ones. PowerDVD being the one I saw referenced most. So I bought a copy of that program... and when I loaded it up, it said "There is no disc in the drive. Insert a disc to begin." When there absolutely was a blu-ray in the drive.
I tried a couple of different blu-ray movies. Same thing. I tried a DVD movie, and that worked fine. The program identified the disc, and played it just fine. So then I did some research for a bit and couldn't really figure anything out. I ended up buying ANOTHER program (AnyMP4) to try that. Same thing!
Eventually I tried burning a blank DVD (I didn't have any blank blu-rays) to see if burning was working. I did this through Windows Explorer as is my typical practice lately. It did the normal "how do you want to use this disc?" prompt, and when I selected "Like a USB stick" as I always do, it said it was starting formatting the blank DVD. It did that for a while and then said it had failed to format the disc. I tried another blank DVD. Same thing. I tried to tell it to burn anyway, didn't work.
I now have some blank dual-layer 50gb blu-rays but only 3 and I don't want to screw them up. All I've done so far is put it in, and Windows Explorer does in fact recognize it and shows the right amount of "space remaining" - I have not yet tried to burn to one. I'm hesitant.
I spoke with Asus customer support via online chat and they pretty much rushed right to "return it to Amazon, it's probably defective. There's nothing really that we can troubleshoot with software." And indeed, I have opened an RMA with Amazon and likely will return it. My PC has a habit of giving me headaches any time I try to do anything with new hardware, though... and I can't shake the feeling that there just MIGHT be something I'm missing. Something I did wrong. Something about how Windows is interacting with the drive... something.
I came here to see if anyone has any thoughts or suggestions, before I go ahead and mail it back. The only other thing I think I can mention is that there was a piece of blue tape over one corner of the drive which said "if broken, return drive" or something like that. I scrutinized it to see if it seemed like it needed to be removed before I installed the drive... but it didn't appear to be covering anything, other than just a corner like the other side of the drive had. A little bit of a gap into the interior under it... but I saw no reason to remove it, and left it on. Let me know if that was colossally stupid and if I need to remove it after all.
Sorry to be so long-winded, it's a fault I have. Thanks again anyone who reads this and/or responds.
Facebook
Twitter
Instagram