Sign in with
Sign up | Sign in
Your question

Windows 8.1 Pro will not recognize video card in device manager.

Last response: in Graphics & Displays
Share
June 26, 2014 6:57:04 PM

Dell XPS 8500
i7-3770
8gb ram
Win 8.1 Pro upgrade/64-bit OS
OEM GPU AMD 7570
New GPU Gigabyte R7 260x
OEM 460w PS

After removing the OEM 7570 card and installing new R7 260x GPU I get no signal to monitor as well as, the card is not visible under display adapter in device manager. I have spent countless hours in BIOS, reseating the GPU, Installing drivers, I am at a loss. This is the second card I received after deeming the original DOA. I really think it is something simple I am missing, I have installed many cards over the years without any issue, but never in a Dell Assembly line desktop. Any advice would be much appreciated Thanks Noah
June 26, 2014 7:47:14 PM

Can you be more detailed with your PSU? Can you most a picture or type out what the label on the side says?
Also, when you installed the drivers, did they recognize the card? I'm not that familiar with AMD cards, but I'll try to help :) 


EDIT: Can you run a game or some graphic intensive program to see if it works? I just wanna see if they're running on the integrated graphics or not. Sometimes Device Manager won't recognize new hardware
m
0
l
June 26, 2014 9:00:49 PM

MrBoomBoom said:
Can you be more detailed with your PSU? Can you most a picture or type out what the label on the side says?
Also, when you installed the drivers, did they recognize the card? I'm not that familiar with AMD cards, but I'll try to help :) 


EDIT: Can you run a game or some graphic intensive program to see if it works? I just wanna see if they're running on the integrated graphics or not. Sometimes Device Manager won't recognize new hardware





Running on Int. HD 4000 after I disable and uninstall driver for Int. graphics I then get Microsoft display adapter instead of HD 4000.

I am not sure how to post a picture, If it helps I can post a picture on my dropbox.
Also AMD driver detect tool is unable to find my GPU or my operating system.

.
m
0
l
Related resources
June 27, 2014 8:30:13 AM

To post a picture, go to imgur.com, post the picture there and it'll create a link which you can paste here.
I have a feeling it's either a bad PSU (kinda doubt though) or a dead card. Do the fans spin?
m
0
l
June 27, 2014 11:28:45 AM

MrBoomBoom said:
To post a picture, go to imgur.com, post the picture there and it'll create a link which you can paste here.
I have a feeling it's either a bad PSU (kinda doubt though) or a dead card. Do the fans spin?




Picture: http://i.imgur.com/UzaMW3m.jpg

The fans do spin and no other problems with utilizing the pc, Probably should have mentioned this earlier but I upgraded from win 7 to win 8 then 8.1 Pro all through an offer dell made about a year ago.(15$) could this have anything to do with the problem. Also prior to the upgrade my wife used my Laptops Seagate Expansion drive to save some items from this desktop. I ended up with 2 OS's which is why I then wiped it and installed the win 8. Possibly do not have Partitions correct?? Also, in BIOS settings the only option given that will effect PCI or PCIe is Enable or Disable, Wake Up by Integrated LAN: Enable/Disable the PCI/PCIE PME to generate a wake event. I really appreciate your time with this.
m
0
l
June 27, 2014 4:41:37 PM

Sorry I couldn't respond either... I was at the doctor's office :p 
Anyway, i realized that this is an OEM power supply. As far as I know, the R7 260x requires a 6-pin power cable. Did you manage to plug in the power cable to the power supply?
m
0
l
!