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Computer keeps freezing at random and restarting. Something odd happens while running on integrated graphics?

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  • freezing
  • Computers
  • Graphics Cards
  • Systems
  • Graphics
Last response: in Systems
June 27, 2014 8:00:34 AM

http://i.imgur.com/VoMIlh8.jpg

Can I get help on pinpointing what could be the problem? This happens when I take out my video card and run off of integrated graphics. With the video card in, I still get freezing problems. Sorry if this is obvious, I'm still new at this.

Specs: http://pcpartpicker.com/p/FgdwkL

I posted this a while ago and the shop I took the PC to couldn't really figure out what was wrong, so I'm still struggling with this.
Thanks, I would appreciate any help.

More about : computer freezing random restarting odd running integrated graphics

a b U Graphics card
June 27, 2014 8:06:07 AM

If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.
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June 27, 2014 8:13:51 AM

cub_fanatic said:
If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.



I'm not really looking to run off of integrated permanently, but I'm trying to figure out why my computer keeps freezing. Should I try this anyway?
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a b U Graphics card
June 27, 2014 8:23:01 AM

Tuy said:
cub_fanatic said:
If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.



I'm not really looking to run off of integrated permanently, but I'm trying to figure out why my computer keeps freezing. Should I try this anyway?

I used to have a 3770K with GTX 660 SLI and whenever I tried to run my HD 4000, I would always run into loads of issues. The Intel HD Graphics drivers are pure crap. If you are planning on using the GTX 770, just rid your PC of all traces of the Intel driver and don't let Windows automatically install it the next time you turn it on. Basically, the only way I was ever able to get the HD 4000 to work is if I did a fresh install without my Nvidia cards installed AND if I disconnected my ethernet cable on the first startup so that Windows wasn't able to auto install the generic VGA driver. I would then immediately go to the Intel DL site and get the official HD Graphics drivers from a different PC and install them. You could try that after you rid your PC of any trace of the Nvidia drivers. But, if you aren't using it, just forget it even exists. It is basically useless if you have a GTX 770 - even if you have VirtuMVP or whatever it is called for Haswell.
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June 27, 2014 11:03:43 AM

cub_fanatic said:
Tuy said:
cub_fanatic said:
If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.



I'm not really looking to run off of integrated permanently, but I'm trying to figure out why my computer keeps freezing. Should I try this anyway?

I used to have a 3770K with GTX 660 SLI and whenever I tried to run my HD 4000, I would always run into loads of issues. The Intel HD Graphics drivers are pure crap. If you are planning on using the GTX 770, just rid your PC of all traces of the Intel driver and don't let Windows automatically install it the next time you turn it on. Basically, the only way I was ever able to get the HD 4000 to work is if I did a fresh install without my Nvidia cards installed AND if I disconnected my ethernet cable on the first startup so that Windows wasn't able to auto install the generic VGA driver. I would then immediately go to the Intel DL site and get the official HD Graphics drivers from a different PC and install them. You could try that after you rid your PC of any trace of the Nvidia drivers. But, if you aren't using it, just forget it even exists. It is basically useless if you have a GTX 770 - even if you have VirtuMVP or whatever it is called for Haswell.


Thank you, that may have been the problem. I got the PC to run without crashing for a while, but once I restart, the Standard VGA Graphics Adapter always installs. Then it's back to freezing. How do I go about doing this?

I went to device installation settings and picked the option "Never install driver software from Windows Update", and I also tried looking around in the BIOS to see if I could disable on-board graphics, but there isn't an option to.
So now, when I go into device manager after every start-up, the Standard VGA Graphics adapter is always on the list. Even when I disable and uninstall the Standard VGA Graphics Adapter, the freezing still occurs now.
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a b U Graphics card
June 27, 2014 11:10:29 AM

Tuy said:
cub_fanatic said:
Tuy said:
cub_fanatic said:
If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.



I'm not really looking to run off of integrated permanently, but I'm trying to figure out why my computer keeps freezing. Should I try this anyway?

I used to have a 3770K with GTX 660 SLI and whenever I tried to run my HD 4000, I would always run into loads of issues. The Intel HD Graphics drivers are pure crap. If you are planning on using the GTX 770, just rid your PC of all traces of the Intel driver and don't let Windows automatically install it the next time you turn it on. Basically, the only way I was ever able to get the HD 4000 to work is if I did a fresh install without my Nvidia cards installed AND if I disconnected my ethernet cable on the first startup so that Windows wasn't able to auto install the generic VGA driver. I would then immediately go to the Intel DL site and get the official HD Graphics drivers from a different PC and install them. You could try that after you rid your PC of any trace of the Nvidia drivers. But, if you aren't using it, just forget it even exists. It is basically useless if you have a GTX 770 - even if you have VirtuMVP or whatever it is called for Haswell.


Thank you, that may have been the problem. I got the PC to run without crashing for a while, but once I restart, the Standard VGA Graphics Adapter always installs. Then it's back to freezing. How do I go about doing this?

I went to device installation settings and picked the option "Never install driver software from Windows Update", and I also tried looking around in the BIOS to see if I could disable on-board graphics, but there isn't an option to.
So now, when I go into device manager after every start-up, the Standard VGA Graphics adapter is always on the list. Even when I disable and uninstall the Standard VGA Graphics Adapter, the freezing still occurs now.

Try this, you have to disable the automatic driver install, not just Windows Update (that is actually a different thing): http://support.microsoft.com/kb/2500967
Also, once you get the driver from Intel's site for the HD Graphics and install it, Windows shouldn't be looking for a driver for that device. If you set it up to not auto install drivers, unplug any internet connection physically then restart, you can then install the correct HD Graphics drivers without it beating you to it by installing the wrong generic ones. You can either get the drivers from the Intel site before you do all the above or from a different PC if you have access to one and a USB thumb drive.
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June 27, 2014 12:49:17 PM

cub_fanatic said:
Tuy said:
cub_fanatic said:
Tuy said:
cub_fanatic said:
If you want to run it on the integrated GPU permanently, you should probably uninstall the driver for the discrete GPU. Use a driver sweeper/cleaner program to completely rid your system of any trace of the old driver.



I'm not really looking to run off of integrated permanently, but I'm trying to figure out why my computer keeps freezing. Should I try this anyway?

I used to have a 3770K with GTX 660 SLI and whenever I tried to run my HD 4000, I would always run into loads of issues. The Intel HD Graphics drivers are pure crap. If you are planning on using the GTX 770, just rid your PC of all traces of the Intel driver and don't let Windows automatically install it the next time you turn it on. Basically, the only way I was ever able to get the HD 4000 to work is if I did a fresh install without my Nvidia cards installed AND if I disconnected my ethernet cable on the first startup so that Windows wasn't able to auto install the generic VGA driver. I would then immediately go to the Intel DL site and get the official HD Graphics drivers from a different PC and install them. You could try that after you rid your PC of any trace of the Nvidia drivers. But, if you aren't using it, just forget it even exists. It is basically useless if you have a GTX 770 - even if you have VirtuMVP or whatever it is called for Haswell.


Thank you, that may have been the problem. I got the PC to run without crashing for a while, but once I restart, the Standard VGA Graphics Adapter always installs. Then it's back to freezing. How do I go about doing this?

I went to device installation settings and picked the option "Never install driver software from Windows Update", and I also tried looking around in the BIOS to see if I could disable on-board graphics, but there isn't an option to.
So now, when I go into device manager after every start-up, the Standard VGA Graphics adapter is always on the list. Even when I disable and uninstall the Standard VGA Graphics Adapter, the freezing still occurs now.

Try this, you have to disable the automatic driver install, not just Windows Update (that is actually a different thing): http://support.microsoft.com/kb/2500967
Also, once you get the driver from Intel's site for the HD Graphics and install it, Windows shouldn't be looking for a driver for that device. If you set it up to not auto install drivers, unplug any internet connection physically then restart, you can then install the correct HD Graphics drivers without it beating you to it by installing the wrong generic ones. You can either get the drivers from the Intel site before you do all the above or from a different PC if you have access to one and a USB thumb drive.


Okay, I followed that tutorial and this one. http://www.intel.com/support/graphics/sb/CS-033915.htm
The freezing still happened anyway. :( 
Am I out of options?
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Best solution

a b U Graphics card
June 27, 2014 3:15:13 PM

Tuy said:

Okay, I followed that tutorial and this one. http://www.intel.com/support/graphics/sb/CS-033915.htm
The freezing still happened anyway. :( 
Am I out of options?

You could always try doing a fresh install of Windows with only the iGPU. But, I'm willing to bet as soon as you install the GTX 770 it will start acting up again. Basically, you either use the iGPU or the 770; you can't use both. I'm not sure if Intel did something with the drivers to force this but I do know that back in 2012 I was able to simply disable my GTX 660 SLI in control panel, switch my HDMI cable to the onboard one, restart and use the HD 4000. And when I wanted to switch back, I would undo everything and enable the 660s and no problem. I was also able to use all 3 GPUs together in VirtuMVP. When the Haswell HD4600 and 5000 came out (aka Iris) and Intel decided to bundle all the drivers for the HD 4000 and up into one single driver, that is when all the problems started for discrete GPU owners. The only GPUs that worked at all were the Nvidias. Even the VirtuMVP stopped working and if i tried to install the new drivers it would go to a black screen after the reboot. Undoing it was a long process of pulling out the GPUs and putting them back in, switching back and forth between the iGPU and PCIe GPU as the primary in BIOS and installing and uninstalling then disabling the generic VGA driver. Or, if you have two HDDs, you can install Windows on the 2nd drive and use it only for the Intel iGPU and keep your current install as it is since you know the 770 works on it and only use it for the 770.
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June 28, 2014 9:37:36 AM

cub_fanatic said:
Tuy said:

Okay, I followed that tutorial and this one. http://www.intel.com/support/graphics/sb/CS-033915.htm
The freezing still happened anyway. :( 
Am I out of options?

You could always try doing a fresh install of Windows with only the iGPU. But, I'm willing to bet as soon as you install the GTX 770 it will start acting up again. Basically, you either use the iGPU or the 770; you can't use both. I'm not sure if Intel did something with the drivers to force this but I do know that back in 2012 I was able to simply disable my GTX 660 SLI in control panel, switch my HDMI cable to the onboard one, restart and use the HD 4000. And when I wanted to switch back, I would undo everything and enable the 660s and no problem. I was also able to use all 3 GPUs together in VirtuMVP. When the Haswell HD4600 and 5000 came out (aka Iris) and Intel decided to bundle all the drivers for the HD 4000 and up into one single driver, that is when all the problems started for discrete GPU owners. The only GPUs that worked at all were the Nvidias. Even the VirtuMVP stopped working and if i tried to install the new drivers it would go to a black screen after the reboot. Undoing it was a long process of pulling out the GPUs and putting them back in, switching back and forth between the iGPU and PCIe GPU as the primary in BIOS and installing and uninstalling then disabling the generic VGA driver. Or, if you have two HDDs, you can install Windows on the 2nd drive and use it only for the Intel iGPU and keep your current install as it is since you know the 770 works on it and only use it for the 770.


Wow, that sounds really complicated. So could I apply that method with my SSD and hard drive or do I need a second one? Or would it be better to get an AMD chip and motherboard? Would any other Intel chip work with my setup?
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June 28, 2014 9:47:26 AM

It quite honestly sounds like a motherboard issue, if not a processor issue, if your default graphics driver isnt working correctly (VGA Graphics) then there is something seriously wrong. It could also be your monitor but I cant exactly be 100% sure.
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