Problems With Router/Modem

Antonio Thompson · Jun 27, 2014

I have a Modem/Wifi router. The thing is are internet was off we went to the company to get it turn back. When we got back we reset the router cause there was a problem with connecting with the internet. We can connect to the router but no internet access even tho clearly the light shows up that the internet is working. Well i have another router that is Belkin and it connect to the Modem/Wifi router (Yes 2 routers, One for gaming the other for what ever) but it shows up for blue light for about 1-5 mins then turns back to orange. I have went to CMD promt and did ipconfig / renew and all that also we have tried resting the router by hitting the reset button and not only that but unplug the power and the main cord (Thick cord) the POWER(ON) DS (ON) US (ON) ONLINE (ON) and the Enternet is also (ON) i have no clue what to do can someone please help me? Also in CMD promt the program says media disconnected and i reseted all the notch's and restarted my computer but still nothing.

P.S- We just got this router like a month or 2 ago and the internet last's for like 5-10 mins before automaticlly disconnect's everyone off the internet... this is really frustrating to post.

pigsinspace72 · Jun 27, 2014

DNS server connection problem perhaps?

Antonio Thompson · Jun 27, 2014

How do i figure if it's the DNS and how do i reset it?

pigsinspace72 · Jun 27, 2014

When you did a reset, what did you do? a hard 30/30/30 reset?

Antonio Thompson · Jun 27, 2014

I did do a hard reset on the router configure also im starting to think it's the belkin router.

jamesmcuk · Jun 27, 2014

Are you saying you have two routers connected? If so make sure DHCP is turned off on the one that is not connected to the Internets incoming cable

Antonio Thompson · Jun 27, 2014

I disconnected the Belkin router and just hook up to the Modem/Wifi router and its still cutting in and out. I'm also using a Arris Wifi/Modem the other router is a Belkin still have no clue. I'm having to reset it to get on the internet for like 5 mins then it cutts out.

pigsinspace72 · Jun 27, 2014

Oh, you get internet but it times out constantly, not sure what can be causing that.

Antonio Thompson · Jun 27, 2014

also DHCP is enable on the main router witch has Wifi/Modem built in. Could that be the problem also should i disable it?

pigsinspace72 · Jun 27, 2014

Are both of them plugged in at the same time?

Antonio Thompson · Jun 27, 2014

No i unplug the belkin. When they turn on my internet i think it might of cause the main modem/wifi to short (Voltage). What i mean by modem/wifi is that the modem is a wifi also built into the modem and yes i do have another router and it's belkin, but i turn that one off completely and its still causeing the same problem with the main one.

pigsinspace72 · Jun 27, 2014

Probably not a short. Can you call back your provider to reset their signal?

Antonio Thompson · Jun 27, 2014

Alright we had a guy come out and he didn't do anything but thought it was the spliter and he change it, it was working momentarily then it went out again also dang that going to cost me $70 just for him coming out but i'm going to call them to reset the signal like you said.

jamesmcuk · Jun 27, 2014

Reset your TCP Stack

Go to start type CMD in the search (DO NOT PRESS ENTER)

Right click on the cmd icon and select "Run as Administrator" from the menu

Then issue the following command to completely reset most of the bits that let you get online.

ipconfig /flushdns
ipconfig /registerdns
netsh winsock reset
netsh int ip reset reset.log

Antonio Thompson · Jun 27, 2014

alright going to restart my computer like the CMD promt told me too after i put in all tho's commands also when i called them to reset the signal they said they would have to send a guy out (Again) to do that. But i'll brb Thanks you guys so much for trying! but i'll let you know if it work or not to pick as the solution.

Antonio Thompson · Jun 27, 2014

Nope nothing

it also took me awhile to get back to this forum sorry. I hate internet problems...

Antonio Thompson · Jun 27, 2014

Also i don't think it my computer cause it happens to the other 2 computers and ps3

Antonio Thompson · Jun 27, 2014

Also i don't think it my computer cause it happens to the other 2 computers and ps3

jamesmcuk · Jun 27, 2014

Is your service over the phone line? If so try un-pluging your filters and plugging your phones in directly to the sockets. Then make a call to someone. Is the line crackling or noisy - if so this is likely the problem. Also try disconnecting all phones and answerphones, faxes and such that connect to the line and try only the router and filters.

Antonio Thompson · Jun 27, 2014

No it's not over the phone line but for me to connect to the internet for like 5 mins i have to get a small tooth pick or small nail to reset it n it works but only for like 5 mins. It's possibly the modem. Other then that i have no clue.

jamesmcuk · Jun 27, 2014

I think I agree it's hard tonsee what else it could be. Make sure the incoming cable doesn't have any stray strands of shield touching the inner core on the connector. You will have to remove the connector to do that unless its crimped on in which case not much you can do

Problems With Router/Modem

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