Im getting Bluescreen when my computer is idle! Help!

kojakfull

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Jan 7, 2011
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I am having trouble with my windows 8.1 desktop computer right now.
I am getting this bluescreen error when my computer is idle.

Here's the screenshot of the error
hhrmeQp.jpg


Here's the minidump details.

==================================================
Dump File : 062814-32468-01.dmp
Crash Time : 6/28/2014 7:07:49 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000020
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff802`c9b99236
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153fa0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062814-32468-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 129,660
Dump File Time : 6/28/2014 7:29:35 PM
==================================================

Hope someone can help me fix this.

Thanks
 
Solution
windows 8.1 tells a lot of subsystem to go into a low power state when idle by default. Most of the time it is a failure of the subsystem to wake back up. You can make changes in control panel, under the power management settings. Or you can go control panel device manager and make setting changes for individual hardware devices but you need to know which device fails to wake. Common for some network adapters,usb 3.0 drivers, bluetooth devices, certain older hard drives or some newer soldid state drive that have bug in their firmware. Even, the graphics cards may have low power sleep settings. It is hard to tell which one fails without looking at the actual debug dump or turning them all off and then turning them on one at a time...
you would have to post the actual memory dump file to a cloud server like skydrive or google docs in order to tell what failed.
C:\Windows\Minidump\062814-32468-01.dmp

if it happens at idle it will most often be a bug in a device driver that is not doing its various sleep functions correctly. driver tells the hardware to go to a low power state but does not respond when it tells the hardware to wake up.

if you know the subsystem you can configure windows not to shut it down.
(use control panel power management) Windows 8.1 tries to shut down hardware pretty quickly in order to save battery life. older versions of windows did not do this (mostly because of bugs in the electronics of the hardware and device driver bugs)
 

kojakfull

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Jan 7, 2011
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18,630


For some reason the minidump file is gone! Not sure why.. I will send it here when it crashes again..

How can i configure subsystem to shutdown when idle?
 
windows 8.1 tells a lot of subsystem to go into a low power state when idle by default. Most of the time it is a failure of the subsystem to wake back up. You can make changes in control panel, under the power management settings. Or you can go control panel device manager and make setting changes for individual hardware devices but you need to know which device fails to wake. Common for some network adapters,usb 3.0 drivers, bluetooth devices, certain older hard drives or some newer soldid state drive that have bug in their firmware. Even, the graphics cards may have low power sleep settings. It is hard to tell which one fails without looking at the actual debug dump or turning them all off and then turning them on one at a time over several days until you hit the bug again.



 
Solution