Pls Help usb 3.0 ports stop working every time computer is rebooted

Christopher Erich

Reputable
Jun 28, 2014
2
0
4,510
Hello all,
Brand new member. Not very tech savvy. Have tried all I know to fix this problem and I can... until I reboot.
Here we have it:
Bought used Dell Inspiron n7100r
i7 processor 2.2ghz, 8gb RAM +4GB from USB drive (when it is being recognized) windows 64 bit home pro installed.
I keep having to backup and restore my system to get the usb 3.0 ports to work at all (even be identified as being present). I don't have any USB 3.0 devices, but my flash drive works beautifully in them when they're working. I have restored and then reinstalled stuff like avast antivirus free, secunia psi, malwarebytes... everything works beautifully. THEN... I shut down and come back, ports are like they don't exist!
I don't know what info to give you but I will show you this is what it looks like now with no usb ports working - i don't even know how to copy what i'm seeing here - so frustrating!
Generic USB Hub
Generic USB Hub
Intel R 6 series C200 Series Chipset Family USB Enhanced Host Controller 1C2D
Intel R 6 series C200 Series Chipset Family USB Enhanced Host Controller
1C26
USB Composite Device
USB Composite Device
USB Root Hub
USB Root Hub

Please help me figure this out! Thank you!
 

Christopher Erich

Reputable
Jun 28, 2014
2
0
4,510


I must, somewhere, because they used to work. But when I turned my computer on right after your message, the usb 3.0 ports worked again and my device mgr id'ed them and their devices. Sadly, when I shut dowb that evening and rebooted in the morning, they were gone again.