Graphics card seems to have stopped functioning, what to do?

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MattKimura

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Jun 28, 2014
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I've been having this problem for a while now, and I stopped using my Windows desktop and started using my Chromebook instead. I just got back into using my desktop again, and I restarted it factory fresh.

After installing all possible Windows updates, installing the latest graphics drivers, and installing Directx 11, I can't get my game to run. And videos still don't play, that's strange because I restarted my OS. I thought this would be fixed. I can't even run Sony Vegas Pro 12. There's something wrong with my graphics card.

When I access dxdiag, the program crashes. The next time I run it, it says that it had trouble running Direct3D, and if I would like to bypass it. When I check the display tab, I can only see the name of my graphics card "AMD Radeon 6570". But I can't see the manufacturer name or anything else like I usually could before this problem.

If there's a solution for this, I would greatly appreciate the support.
 
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meat_loaf

meat_loaf

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Oct 20, 2011
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Since your graphics card is able to display windows and everything it means it still is working. Though do you see any artifacts? Like weird lines? white dots on screen?

Also since you seem to be crashing with directX, then this means that you need to manually install something called a DirectX SDK (software development kit), that one adds a lot of DirectX fixes and updates that windows update itself don't generally show. I had manually install DirectX sdk since it doesn't in windows update. Download the following 2 items and install them.

http://www.microsoft.com/en-ca/download/details.aspx?id=35
http://www.microsoft.com/en-ca/download/details.aspx?id=6812

Try that, your current DX might be out of date. Also if you did that and still crashes, look for your graphics card bios update from google. Some manufactures dont list bios update on their website.

(I had to manually update my XFX HD 6870 before even catalyst itself shows the right clock speed. Since my gpu was constantly running under the base clock for no reason).
 
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MattKimura

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Jun 28, 2014
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Thanks, that all makes sense. So I had installed DirectX from before, and now I installed the SDK. But I still get the same error when launching dxdiag.
So I searched for a BIOS for my AMD Radeon HD 6570 (2045 MB) video card. But I can only find a .rom file, suggesting that I have to flash it. But I have no idea how to flash my Bios, and if it's the right thing to do. So I'm reaching out to you for some info.

A new discovery, is that when I go to start, right click computer, then properties, explorer.exe crashes and It has to restart itself.

If you say that my graphics card is working and indeed inserted, does that mean that I don't need to open up my computer and have a look at it, and re-insert it?
 
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meat_loaf

meat_loaf

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I do not believe you need to reseat your graphics card because since you dont have any issues displaying anything and only DX and explorer.exe is having some unknown crashes this is not your graphics.

Go to this website on the tutorial how to flash your card. ATIwinflash is the best flashing tool for AMD cards. Make sure you read everything clearly, understand the steps you are taking, because if done improperly then you will brick your graphics card (unless you have a bios switch on the card).
http://www.overclock.net/t/1353325/tutorial-atiwinflash-how-to-flash-the-bios-of-your-ati-cards

From my personal experiences, graphics card do not create direct X crashes or explorer.exe crash.
Direct X crashes because something in Windows itself is not executing DX properly (I had similar issues before, but it worked fine when I install the updates I mentioned).

As for explorer.exe crashing this is something on windows or your installed applications that is causing some sort of execution problem in the background services that windows is not liking. I cannot help you much in these two crashes as for the reason why it is doing it since it. Maybe you can look into it by opening task manager and scroll to services and see what sort of stuff is running. Or try and go to msconfig and see what programs and things are started with your computer on boot. Sometimes it is just one of those nasty little bugs on softwares that causes issue.

Can you post your detailed PC specs?
 
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