PLEASE Help! Something strange is happening to my pc.

dthcore · Jun 28, 2014

This is my build: http://pcpartpicker.com/p/msxx99

I made this build a couple months ago it is not that old at all. Lately after i shut it down or it goes to sleep for a while. I try to get it to turn back on. And it does the only issue is nothing is being displayed on my screen? So im not sure if its really like on on.

The first time it happened after it was shut down. I dont shut down manually unless i have to. (not often at all) I turned it on and noting showed up but it was on. I tried to turn it off manually and it didnt work. So i had to turn of my power surge thing completely then it turned on again but it took me to the bios and i just exit and it went back to normal.

It happened again for the second time in 1 day. And i made sure to record it. I will upload the video.

[video="https://www.youtube.com/watch?v=wLB9LbBPi3E&feature=youtu.be"][/video]

ksham · Jun 28, 2014

Is that reproducible every time? Like Start -> Shut down. Turn it back on and you get no display. Or is this just sometimes?

anxiousinfusion · Jun 28, 2014

If you have one of these: http://www.newegg.com/Product/Product.aspx?Item=N82E16812201032 to add to the motherboard, you can at least know what's going on via the POST chirp and begin to diagnose the problem.

dthcore · Jun 28, 2014

anxiousinfusion :

I have one but i never get a beep.

dthcore · Jun 28, 2014

ksham :

Just recently as in today. And its only happened twice. And i have gotten it that way and also from it being in sleep mode.

ksham · Jun 29, 2014

If you put it to sleep, does this issue occur every time?

dthcore · Jun 29, 2014

Im not too sure yet it just started happening today. But i think so.

Obnoxious · Jun 29, 2014

From my point of view, this seems as a motherboard fault. You should return your current defective motherboard and purchase an alternative FM2+ motherboard; thus retaining compatibility with your other components.

I would not purchase another MSI board, instead try and purchase an Asus, ASRock or Gigabyte motherboard. Once you have a new motherboard, ensure the case's power connector is inserted to the correct port on the motherboard.

All the best.

dthcore · Jun 29, 2014

Obnoxious :

Well this sucks. Lol Do you have any you would recommend? Something within the budget of 60? Haha.

ksham · Jun 29, 2014

Can you check that the heatsink is properly mounted and that the thermal paste is still good?

I am not saying that the motherboard isn't the problem but I cannot, with good conscious, say it is the problem. So a bit more debugging. I don't want you spending money on hardware that may not be the problem. It isn't something you can return if it turns out to not solve your issue.

Obnoxious · Jun 29, 2014

I can't guarantee it's your motherboard either, but I do believe it's the cause; especially since you don't have a graphics card (according to the PCPartPicker list in the initial post). Since you don't have a GPU, the issues are likely due to the motherboard; hence isolating out GPU display issues. If you do have a GPU and I'm incorrect, please correct me.

Again however, I cannot unfortunately guarantee replacing the motherboard will solve the issue; but I do believe it will, and is worth a shot. Apologies for any hassle caused.

Since your build is only a couple of months old, I would look at getting a refund on your current motherboard if possible; or you could use the replacement board they send you under warranty (hence you won't have to spend more).

If you're willing to purchase another FM2+ board, you could look at this:

Motherboard: ASRock FM2A75M Pro4+ Micro ATX FM2+ Motherboard ($59.49 @ Newegg)
Total: $59.49
Prices include shipping, taxes, and discounts when available

The above is similar to your current motherboard, but features SATA3 ports rather than SATA2 on your current board. Don't worry they're all backward and forward compatible, but SATA3 will deliver greater speeds if your HDD/SSD/ODD supports it.

I hope you're issue is solved soon and all the best.

ksham · Jun 29, 2014

If there is nothing wrong with the motherboard (and they will test it), the warranty won't cover it and they will charge you for the new motherboard and possibly service.

dthcore · Jun 30, 2014

ksham :

The Thermal past on there isnt old. But recently after i bought it i broke the seal because i took off the fan. So maybe the thermal past is bad? Its not old but i have broken the seal if that would make a difference ?

dthcore · Jun 30, 2014

Obnoxious :

I can't guarantee it's your motherboard either, but I do believe it's the cause; especially since you don't have a graphics card (according to the PCPartPicker list in the initial post). Since you don't have a GPU, the issues are likely due to the motherboard; hence isolating out GPU display issues. If you do have a GPU and I'm incorrect, please correct me.

Again however, I cannot unfortunately guarantee replacing the motherboard will solve the issue; but I do believe it will, and is worth a shot. Apologies for any hassle caused.

Since your build is only a couple of months old, I would look at getting a refund on your current motherboard if possible; or you could use the replacement board they send you under warranty (hence you won't have to spend more).

If you're willing to purchase another FM2+ board, you could look at this:

Motherboard: ASRock FM2A75M Pro4+ Micro ATX FM2+ Motherboard ($59.49 @ Newegg)
Total: $59.49
Prices include shipping, taxes, and discounts when available

The above is similar to your current motherboard, but features SATA3 ports rather than SATA2 on your current board. Don't worry they're all backward and forward compatible, but SATA3 will deliver greater speeds if your HDD/SSD/ODD supports it.

I hope you're issue is solved soon and all the best.

I believe i have a APU. And hmm Im not sure how long the warranty would be for the mobo? And thank you for your suggestion!

ksham · Jun 30, 2014

dthcore :

By "broke the seal", do you mean that the heatsink was mounted but you took it off the CPU? By doing so, it can dry out. I recommend that you clean it with a lint-free cloth like coffee filters and with 91% isopropyl rubbing alcohol. Clean off the old thermal paste on both the heatsink and the CPU. Wait for it to dry and re-apply thermal paste.

dthcore · Jun 30, 2014

ksham :

Yep! Thats exactly what i mean! I didnt have any more thermal paste so i just put it back on. It was removed for while too. Alright ill have to order some thermal paste then haha.

ksham · Jun 30, 2014

Please be gentle when cleaning the CPU. Wet the cloth (but not drench it) and hold the cpu by its sides with your fingers and gently rub to remove. You may need to apply a bit of pressure but please be careful to not drop the CPU or touch the bottom pins. And do make sure you give it a few mins to dry off from the cleaning before re-applying thermal paste. You also want to clean the heatsink's bottom as I've already mentioned but you don't have to be as gentle.

When applying thermal paste, place the CPU back in, then using the thermal paste tube, squeeze out about a pea-size (like ones in a peapod) worth of paste right on the center. Do NOT spread it out with cardboard. There is no need. Once you put the heatsink on, it will be evenly spread out. Try to put on the heatsink correctly in one try so you don't end up breaking the contact and re-sitting it.

The point of the thermal paste is to be a conductive layer to fill any possible tiny gaps between the heatsink and CPU. They should both be flat but there may be tiny holes and the thermal paste fill those holes for better contact. That means that not enough thermal paste is bad, but too much thermal paste is also bad.

dthcore · Jul 1, 2014

ksham :

Please be gentle when cleaning the CPU. Wet the cloth (but not drench it) and hold the cpu by its sides with your fingers and gently rub to remove. You may need to apply a bit of pressure but please be careful to not drop the CPU or touch the bottom pins. And do make sure you give it a few mins to dry off from the cleaning before re-applying thermal paste. You also want to clean the heatsink's bottom as I've already mentioned but you don't have to be as gentle.

When applying thermal paste, place the CPU back in, then using the thermal paste tube, squeeze out about a pea-size (like ones in a peapod) worth of paste right on the center. Do NOT spread it out with cardboard. There is no need. Once you put the heatsink on, it will be evenly spread out. Try to put on the heatsink correctly in one try so you don't end up breaking the contact and re-sitting it.

The point of the thermal paste is to be a conductive layer to fill any possible tiny gaps between the heatsink and CPU. They should both be flat but there may be tiny holes and the thermal paste fill those holes for better contact. That means that not enough thermal paste is bad, but too much thermal paste is also bad.

How would it be the thermal paste being crap cause this issue though? Im still giving it a shot dont get me wrong haha.

ksham · Jul 1, 2014

I'm not 100% sure that the thermal paste is the issue, but it can be and worth a shot. Thermal paste is fairly inexpensive.

The heatsink is supposed to remove heat from the CPU. The thermal paste is supposed to aid it. Think of trying to glue two things together. You would like the glue to not be dried out because if it did, it becomes hard and instead of binding, it becomes a blockade.

If the heatsink cannot dissipate enough heat away from the CPU, it overheats and won't work. It likely shuts off to prevent further damages to itself.

Does that make more sense?

PLEASE Help! Something strange is happening to my pc.

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