USB 3.0 Port Not Working

PoisonFlame · Jun 29, 2014

Hey guys I am currently having trouble using my USB 3.0 Port on my PC. This is a custom with a NZXT Source 210 Elite Black Steel with painted interior ATX Mid Tower Computer Case w/ Black Front Trim case off of NewEgg and MSI ZH77A-G43 Motherboard. I do indeed have the USB 3.0 Plugged in and as far as I know Drivers are installed in Device Manager.

Any help is appreciated
Thanks

P.S I can provide more info if you need

Thanks agian

i7Baby · Jun 29, 2014

Do you only have one? Are there any on the back?

In Control Panel, Device manager,Universal Serial Bus is the usb3.0 device working?

PoisonFlame · Jun 29, 2014

Yup only one which is on the front. Rest is USB 2.0
Under Device Manager under Universal Serial Bus Controllers I have Intel(R) USB 3.0 eXtensible Host Controller and also Intel(R) USB 3.0 Root Hub and they are both working. Im not sure if this has anything to do with whats happening though but for the USB 3.0 Root Hub the location is "Location 0"

Thanks

i7Baby · Jun 29, 2014

If Device Manager says its working then its just a connection problem Either where it plugs onto the motherboard or where you plug your usb into.

Do any usb devices work in the port? Have they painted on the motherboard connector?

PoisonFlame · Jun 29, 2014

I have tried my iphone charger and a memory stick which both haven't worked. And if you mean where I plug the USB 3.0 connector in? Yes its blue on motherboard. IT used to work but Im not sure why it doenst work no more.

Thanks

i7Baby · Jun 29, 2014

When you got your case painted - This is a custom with a NZXT Source 210 Elite Black Steel with painted interior - did they get paint on the case connector that plugs into the motherboard usb3.0 header?

PoisonFlame · Jun 29, 2014

OH thats what you mean. No they didnt.

i7Baby · Jun 29, 2014

As I said - if you device is working, then it can only be the connection. Check that the connector is on properly on the right connector on the mobo. And that the case cable is in good condition all the way up to and including the usb port on the case.

PoisonFlame · Jun 29, 2014

Ok will do thanks for the reply. Will let you know results

Thanks again

PoisonFlame · Jun 29, 2014

So After a bunch of frustration I came to the conclusion that It was something in the BIOS. I used the OC GENIE II which apparently stopped USB 3.0 to work. After going back to Standard Mode in BIOS for motherboard, USB 3.0 started to work again.

Thanks for the help

i7Baby · Jun 29, 2014

No worries

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USB 3.0 Port Not Working

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