Older card dying/overheating

ferrets

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Jun 30, 2014
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I get the impression that my graphics card is finally dying, but I wanted to get a second opinion and see if there was anything I could do to troubleshoot, confirm the problem, and/or prolong its life. I'm by no means a PC expert, but I'll do my best to provide useful information.

I bought my PC about 5 years ago. I bought (what was at the time) a run-of-the-mill mid-range PC and swapped in a new power supply and graphics card so I could do some gaming with it.

PC base: Acer Aspire am5700 - came with intel quad core Q8200 & 4 GB RAM
PSU: low-mid range 500W. Replaced recently with Corsair 600W modular PSU (see timeline below)
GPU: BFG GeForce 9800 gtx+

Recently during gaming sessions, it has started flickering weird glitchy chunks of incorrect colours on the screen (this is called artifacting, correct?), and occasionally the graphics card driver crashes and restarts. Minimizing the game when this starts and coming back after a couple minutes often fixes it. If I don't minimize or close the game when the driver crashes, my PC is likely to crash as well.

I took the case off my PC and that has reduced the frequency and severity of the problem a lot. That leads me towards the direction of overheating being the problem, so I downloaded a program to check internal temperatures. Unfortunately, I'm not entirely sure what normal ranges would be.
Cf4jPP0.png



Here's a timeline of the assorted abuse that I've put my computer & card through:


- 2-3 years ago: I recall breaking & replacing the PSU

- 2 years ago: Diablo 3 would constantly (every couple of minutes) crash my video card driver and restart it. I don't know what the technical underlying problem was, but I do know this was a common problem with for thousands of people with all sorts of GeForce cards, including high-end ones. I played the game regularly for hours at a time like that for maybe 2 months.

-6 months ago: I took my PC overseas. I removed the hard drive and gfx card (the pieces that were valuable to me) wrapped them in anti-static bubble wrap, and took them with me as carry on luggage so that I could avoid them being jostled around too much or lost forever. The PC case with the remaining pieces was put in my suitcase as cargo luggage.

-1 month ago: I reformatted from vista 64 to windows 7 64. Probably should have done it sooner; my friends made fun of me for having vista. After doing this, my computer now always hangs on the "Starting Windows" screen for 10-11 minutes before proceeding after a reboot. Not sure what sort of failure this is indicative of.

-2-3 weeks ago: this is when I started noticing graphics card problems. They were rare and minor at the time, and have since escalated.


-10 days ago: My PSU blew up. I was not there, but someone else witnessed a ball of blue lightning. A fuse in the house broke. I'm not sure if my PSU blowing up was the cause or the result, but supposedly it didn't blow up until slightly after the power went out.

-6 days ago: I took my return trip back from being overseas, using the same method as before to transport my PC. I bought a new PSU and reassembled my computer.



I understand that after all I've put my beloved computer through in 5 years, it's not surprising that things are starting to fail. And I know that it makes it harder to troubleshoot. I also understand that I'm going to have to look at replacing parts soon. My specific questions that I'd like help with are:


    ■ How are my PC temperatures? Would it be normal for my card to fail at this temperature?
    ■ Is it likely that replacing my graphics card will fix my seemingly graphics-card-related problems, or do I have red flags for other stuff that may be contributing to my problems as well?
    ■ Is there anything I can do to troubleshoot my problems or prolong my graphics card's life for the time being? I've already made sure that all fans and heatsinks are clean and dust-free.


Thank you for your help. I really do appreciate it. I'm sorry I made such a long post.
 

RobCrezz

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Your graphics card most likely just need the thermal paste replacing (conducts the heat from the GPU to the heatsink). It gets hard over time and if its been disturbed then its not making a good contact, giving you high temps.

However, your GPU is quite old now and could do with being replaced.
 

ferrets

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Jun 30, 2014
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Thanks for the advice. My local store's out of thermal paste, but will be back in stock tomorrow. I'm going to try to dismantle the card and replace the thermal paste & clear any remaining dust stuck inside super hard to reach places. I don't really have anything to lose by trying.
 
No, you have nothing to loose.
Just a few hints, though.
Use a good quality, close fitting screwdriver, the small screws holding the 'X' shaped plate (it's actually a spring) at the back of the card are always tight and there's no protection for the tiny components around it. One slip and you WILL be changing the card. :(
Those screws should be undone a little at a time and be very careful not to loose them!
Old thermal grease/compound should be fully removed before replacement, either use pure alcohol (IPA or Iso Prppyl Alcohol) or a cleaning fluid, available at your computer store.
New stuff can be applied various ways, I put a bit about the size of a grain of rice in the centre of the chip and spread it out using a finger to form a even film or you can use an old credit card to spread it out, only apply the new thermal grease to the chip.
An old toothbrush is great at getting dust out of the heatsink fins.
A cotton bud, moistened with IPA is great at cleaning dust off the fan blades and it's important to get them all clean, otherwise the fan will be unbalanced creating noise and vibration.
Ideally you should be earthed (grounded) when handling the card, to prevent static electricity from building up and potentially damaging it: Touch a masonry wall, heating radiator or water pipe every so often to discharge the static.
 

RobCrezz

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Yeah go for it. I would recommend a "modern" style paste like Arctic Mx-4 or similar. I have seen people do it with the old "toothpaste style" paste and that just dries up too fast.
 


Those 8800 and 9800 cards are well known for overheating and dying. I believe there was even a lawsuit against Nvidia at one point.

http://www.infoworld.com/d/security-central/lawsuit-claims-nvidia-hid-serious-flaw-in-graphics-chips-439


Make sure you get a thermal paste that works for GPU's, they use significantly more and it needs to be thicker.

http://www.tomshardware.com/forum/307418-28-best-thermal-compound
 

RobCrezz

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Edit: yeah more is needed as these chips were quite big

MX-4 is fine, i havent heard that it needs to be "thick" before.
 


I've oven cooked a 8800 GTX. The GPU heatsink doesn't fit snug like the CPU heatsinks. You need a thicker layer to make contact between the GPU and the heatsink, not a peasized amount.
 

Kari

Splendid

i think it depends on the cooler/washers/screws whether it is snug or not, it should be tight. Also I've been under the impression that thin paste is preferrable with gpus since it is applied straight on the naked chip with no heatspreader on it and the piece of silicon is pretty much as smooth and even as humanly possible so there's no big caps to fill...
 

RobCrezz

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Hmm, it fits snug on my reference 8800gtx.
 

ferrets

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Jun 30, 2014
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Thanks for the added advice!
I was able to get some thermal paste and miraculously I disassembled and reassembled the GPU without breaking anything. There was a lot of dust clogged around the thermal pads, and in a part of the heatsink that I couldn't access before. The old thermal paste was hard and cakey too.

Thanks to all your help, after a good clean and new paste, my card is consistently running around 13-20 degrees celcius cooler. I've been testing it for a day and it's not giving me any trouble anymore. Let's hope it stays that way for a while so I can take my time finding a good deal on its eventual replacement :)