Blue screen windows 8.1 help

smy10 · Jun 30, 2014

Hello about a week ago I got a blue screen and says system expection not handled and then week later i got another different one says Whea Uncorrectable

These 2 were the first blue screens I got and my computer is about 1 years old and I am starting to worry

My specs

HIS 7970

i5 4670k OC @ 4.2ghz

XFX 550 watts

1tb seagate 7200rpm

Gigabyte GA-Z87X-D3H

8gb ram 1600ghz

Cristi72 · Jun 30, 2014

Hello,

It was when gaming or just browsing/music? What were the temps on CPU and VGA? Maybe you should try to dial down the CPU to 4 GHz and also lower the CPU's voltage.

smy10 · Jun 30, 2014

it was just browsing internet

smy10 · Jul 1, 2014

still need help

Cristi72 · Jul 1, 2014

Have you tried to reduce/disable the CPU's overclocking as suggested in the other post? Are you using the stock cooler or an aftermarket one?

Too much temps will make the system to go unstable and crash, so I still need to know the temperatures for CPU and GPU: for CPU, max. 40 Celsius idle/ max. 65 Celsius load; for GPU, max. 80 Celsius. Maybe you should consider to change the thermal compound between the cooler and the CPU.

Fredc88 · Jul 1, 2014

Based on my experience, which is over 10 years of assembling PCs. It looks like and the easiest to cause pb. in BSOD are the rams. If you have spare rams, try test on another(or pair) of rams. Setting everything in Default in BIOS. Nowadays, the CPU and Rams are under the most pressure when O.C.ed. Especially Intel's CPU is not good for OC at all(only 5-10% if you are lucky)

johnbl · Jul 1, 2014

WHEA_UNCORRECTABLE_ERROR (124)

is a error generated by the memory controller inside the CPU. It generally indicates a error generated by a failure to read or write to the cache memory inside the CPU at the clock frequency and voltage that the CPU is currently set to. It should not be a error condition with your external RAM chips.

if you look at the memory dumps using the windows debugger you issue
the command !errrec on the address of the WHEA_ERROR_RECORD structure (argument 2 of the bugcheck code)

it will dump the error data reported from the CPU.
if you find you have several memory dumps and the data indicates the error is in different memory blocks and processors then most likely you have a issue with the voltage regulation and clock frequency provided to the CPU.

if you get many dumps, all with the same memory block error, you may find that your CPU has a "fried" cache location and you have to replace the cpu. (kind of rare, most of the time it the the voltage)

update to BIOS (or reset BIOS to defaults and reconfig) and removing any overclock is the most common fix if your hardware is good.

smy10 · Jul 1, 2014

Cristi72 :

i am using silverstone argo 1 my max temp for 24 hours is about 75c i havent oc my gpu so it should be regular temps

also how do i reset my OC because if it happens again i prob just not OC it. Could be because my room is super hot maybe 85 degrees. And i had it OC to 4.2ghz for 1 year.

smy10 · Jul 1, 2014

johnbl :

WHEA_UNCORRECTABLE_ERROR (124)

is a error generated by the memory controller inside the CPU. It generally indicates a error generated by a failure to read or write to the cache memory inside the CPU at the clock frequency and voltage that the CPU is currently set to. It should not be a error condition with your external RAM chips.

if you look at the memory dumps using the windows debugger you issue
the command !errrec on the address of the WHEA_ERROR_RECORD structure (argument 2 of the bugcheck code)

it will dump the error data reported from the CPU.
if you find you have several memory dumps and the data indicates the error is in different memory blocks and processors then most likely you have a issue with the voltage regulation and clock frequency provided to the CPU.

if you get many dumps, all with the same memory block error, you may find that your CPU has a "fried" cache location and you have to replace the cpu. (kind of rare, most of the time it the the voltage)

update to BIOS (or reset BIOS to defaults and reconfig) and removing any overclock is the most common fix if your hardware is good.

where do i get the debugger?

Also i got 2 whea error I don't Remeber when I got the 2nd one lol and if u got a fried cache location will ur CPU even turn on

Cristi72 · Jul 2, 2014

smy10 :

Reset the overclock: go into BIOS, put both the CPU multiplier and CPU voltage on AUTO. I didn't ask about the GPU overclock, but the CPU overclock, because you stated the CPU was running 4.2 GHz instead of the 3.4 GHz stock.

If you already passed the 75 Celsius on the CPU is a very bad thing cause, according to Intel, the max temp for the CPU should be 72.7 Celsius:

http://ark.intel.com/products/75048/Intel-Core-i5-4670K-Processor-6M-Cache-up-to-3_80-GHz.

Also, did you clean the cooler and the fans? Maybe it is full of dust and the airflow is reduced. Did you change the thermal paste between the cooler and the CPU?

smy10 · Jul 2, 2014

Cristi72 :

smy10 :

Reset the overclock: go into BIOS, put both the CPU multiplier and CPU voltage on AUTO. I didn't ask about the GPU overclock, but the CPU overclock, because you stated the CPU was running 4.2 GHz instead of the 3.4 GHz stock.

If you already passed the 75 Celsius on the CPU is a very bad thing cause, according to Intel, the max temp for the CPU should be 72.7 Celsius:

http://ark.intel.com/products/75048/Intel-Core-i5-4670K-Processor-6M-Cache-up-to-3_80-GHz.

Also, did you clean the cooler and the fans? Maybe it is full of dust and the airflow is reduced. Did you change the thermal paste between the cooler and the CPU?

Yea my fan pretty dusty. What is the proper way to dust it out and oh I thought you did ask for my gpu to and I prob have to change my thermal paste. About how many times should I put a new thermal paste a year? Also I set my CPU back to default I just hope my CPU didn't fry or anything.

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