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Graphical Crash and Low FPS (Is my 3 month old GPU dead?)

Last response: in Graphics & Displays
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June 30, 2014 4:32:43 PM

First here's the build:

CPU: Intel Core i5-4670K 3.4GHz LGA 1150 Quad-Core
MOBO: ASRock B85 Pro4 ATX Intel Motherboard
GPU: SAPPHIRE DUAL-X Radeon R9 270X 100364BF4L
RAM: G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM
POWER: 750w (I don't know the brand, sorry.)
OS: Win7 Ultimate 64-bit

Here's the issue:
Since I first built this computer about a couple of months ago I've been having issues on and off:
THIS has happened on and off, nearly 100% of the time it would happen in Games but it also happened randomly. Driver updates seem to have an effect however I can never be 100% certain.

The most recent driver update for the GPU has been stable in this regard, however I am not convinced I don't have a bad card. As I feel like I should be getting much larger performance than I currently am. Changing the graphical settings in-game does not increase or decrease performance. (Wildstar, for example, I get about 20 FPS while moving on Ultra Low and about 15 FPS while moving on Ultra High)



This is a picture of the crash that seems to happen.

So, is this a fault of the GPU? If so do I just send it back? (I got it through Newegg) How long does it take to get it sent back? What other steps do I need to take or should take? Driver changes, sweeps and clears seem to change crash frequency but not performance.

Additionally, I should add:
I do not have any spare Graphics cards lying around and I cannot troubleshoot this way.
a b À AMD
June 30, 2014 4:39:12 PM

Try reseating the graphics card in it's pcie slot.

Do you have the latest BIOS?
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a b å Intel
a b À AMD
June 30, 2014 4:44:22 PM

What monitor do you have?
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June 30, 2014 4:52:28 PM

Will try a reseat and post back. I didn't even know a GPU Bios needed to be updated. According to GPU-Z (which crashed my computer when I tried to save the info) Bios version is 015.039.000.001.000000 (I really don't know how to check if this is the updated Bios version.)

As far as the monitor, it is an Acer LED 23" 5MS but I'm fairly certain the monitor would not crash the PC or produce a bug of this nature.

Reseated the GPU, didn't seem to affect anything. I just wish I could get the screen to do that bug on command but unfortunately it seems random.
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July 3, 2014 11:16:19 PM

I would definitely check the GPU temperatures, could as well be overheating.
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