Asus BC-12B1ST Bluray drive help!!

stevopatiz · Jun 30, 2014

So I just got an Asus Bluray Drive (BC-12B1ST) and the driver can't be installed. I can see it in Device Manager, But It has a yellow triangle next to it with an exclamation mark in it. I have Windows 7 64-bit. In it's properties tab it says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Any idea what I can do to get it to work?

popatim · Jun 30, 2014

Have you tried deleting it and its drivers from device manager then shut down. Power back up and let windows redetect it and load the drivers again.
It shouldnt need any drivers that you would manually install.

stevopatiz · Jun 30, 2014

popatim :

I tried that, but it just said it couldn't download/find the driver.

Dark Lord of Tech · Jun 30, 2014

http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm
How To Delete the UpperFilters and LowerFilters Registry Values

ex_bubblehead · Jun 30, 2014

Classic upper/lower filters issue. Start here: http://support.microsoft.com/kb/314060

Dark Lord of Tech · Jun 30, 2014

Just posted above.

ex_bubblehead · Jun 30, 2014

The KB page has an automated way to do it, just in case the OP is squeamish about reg diving.

stevopatiz · Jun 30, 2014

Thank you so much!!

Dark Lord of Tech · Jun 30, 2014

Your welcome!

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Asus BC-12B1ST Bluray drive help!!

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