Trouble Updating GPU Drivers

lucasssan · Jul 1, 2014

Hello,

I'm really beating my head against the wall on this one.

I have an AMD Radeon 7870 and I recently tried to update the drivers for Windows 7 64-bit. I did a real clean uninstall of my previous drivers, but no matter what I try the driver install fails and I get this message: Driver Install: user must be a member of the Administrators group.

Now I'm stuck with no drivers at all for my gpu. And I've tried installing so many times that my restore points are all from within the last few hours, after the unsuccessful driver update.

Please, any help. Please.

Andrew Buck · Jul 1, 2014

lucasssan :

You are not an Administrator. http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windows-8-a.html

JackNaylorPE · Jul 1, 2014

1. Fine the exe file for the driver installation program.
2. Right click on it
3. Select "Run as Administrator".

Andrew Buck · Jul 1, 2014

That would work if he is an admin.

lucasssan · Jul 1, 2014

That's for Windows 8. I have Windows 7 Ultimate 64-bit. And as far as I know, I am the administrator.

lucasssan · Jul 1, 2014

JackNaylorPE :

Tried this, didn't work.

lucasssan · Jul 1, 2014

JackNaylorPE :

Tried this, didn't work.

Andrew Buck · Jul 1, 2014

lucasssan :

Then, do what Jack said:

Right click on it and press Run as Admin.

Andrew Buck · Jul 1, 2014

Hmm... That is odd. Try making another Admin account and try it there.

lucasssan · Jul 1, 2014

Andrew Buck :

I tried that. That's not working. That's why I'm here.

lucasssan · Jul 1, 2014

Andrew Buck :

Ok I'll give that a shot right now.

Andrew Buck · Jul 1, 2014

lucasssan :

Alright, good luck

lucasssan · Jul 1, 2014

Andrew Buck :

No luck. I really am stumped here.

Andrew Buck · Jul 1, 2014

lucasssan :

Try doing this here: http://www2.ati.com/drivers/14-4-win7-win8-win8.1-64-dd-ccc-whql.exe
And if that doesn't work, this: http://www2.ati.com/drivers/beta/amd-catalyst-14.6-rc2-windows-june23.exe

JackNaylorPE · Jul 1, 2014

What does "not work" mean ? If the account you are logged in as is not an administrator account, it should ask for a admin name and password. If that is not happening, then your problems are bigger than not being able to load drivers.

lucasssan · Jul 1, 2014

JackNaylorPE :

I'm logged into an administrator account. When I "Run as Administrator", the AMD Catalyst Control Center goes through the install, but once it's finished I view the report and I see the AMD Display Driver and the HDMI Audio Driver both failed, and the reason given for those is "Driver Install: user must be a member of the Administrators group. "

What it comes down to is that I'm on an administrator account, I run the install as an administrator, but the install fails and tells me I'm not an administrator. Can't figure this out.

lucasssan · Jul 1, 2014

Andrew Buck :

lucasssan :

Try doing this here: http://www2.ati.com/drivers/14-4-win7-win8-win8.1-64-dd-ccc-whql.exe
And if that doesn't work, this: http://www2.ati.com/drivers/beta/amd-catalyst-14.6-rc2-windows-june23.exe

Yeah that first one is what I've been using this whole time. I tried the second link and am having the same issue. I just tried doing this in safe mode and that's giving me a new error, "failed to load detection driver"

Andrew Buck · Jul 1, 2014

lucasssan :

Andrew Buck :

Yeah that first one is what I've been using this whole time. I tried the second link and am having the same issue. I just tried doing this in safe mode and that's giving me a new error, "failed to load detection driver"

Weird. Try uninstalling any drivers for it and any software.

JackNaylorPE · Jul 1, 2014

lucasssan :

Understandable.... in safe mode, the old driver was not loaded and i suspect the detection routine doesn't see it loaded.

Seems like a Windows rather than a driver issue ..... I assume all AV, firewall software was off when you started experiencing problems ?

lucasssan · Jul 1, 2014

JackNaylorPE :

No, they weren't off when I started. But I've turned them off since and tried the whole process of uninstalling and installing, running as administrator, running as a different user with administrator settings, etc etc. Even when I try updating through Windows Device Manager it says that Windows "found driver software for the device" but couldn't install because "Access is Denied"

JackNaylorPE · Jul 1, 2014

I knew that you didn't start that way .... but once you went with F8, that result is not unexpected.

lucasssan · Jul 1, 2014

JackNaylorPE :

Welp, I'm certainly open to any ideas on how to proceed from here.

JackNaylorPE · Jul 1, 2014

I's suggest treating this as a windows issue rather than a driver issue.

Once solved:

1. Uninstall drivers
2. Clean registry of all things AMD GFX related entries.
3. Reboot and check registry, telling windows to take a hike if it tries to install anything.
4. reboot and install new drivers.

lucasssan · Jul 1, 2014

JackNaylorPE :

LOL. "Here's what to do after you fix the problem you came here asking about."

Anyway, got fed up and reinstalled Windows. Drivers installed no problem. Guess we'll never know what was going on.

Andrew Buck · Jul 1, 2014

lucasssan :

Lol nice one. Not sure what it could have been. Never seen that issue before.

Trouble Updating GPU Drivers

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