Although I spend my life behind my computer, and work in IT. I'm still stumped by an audio issue I'm having with a laptop. I've tried many different solutions and can't seem to come upon one that works. If any of you kind souls could help me that would be wonderful.
Alienware m17x R3, running Windows 7 Home Premium
Pre-installed on this computer were the following audio-related software:
-Realtek HD Audio Drivers
-"Alienware Audio" Supposed to be a hub for controlling playback and microphones
-"Dolby Home Theater v4"
Issue: Sound works perfectly, volume level and quality, when using the laptops built in speakers. But when I plug in headphones, even at max volume, the max they will output is about 5% volume. In short, when I plug in my headphones, there is very very little volume.
So what I've tried so far has been the following:
-Ensuring that windows audio controller (in task bar) is turned up to 100%, -Ensuring that "Alienware Audio" has it's settings correct and volume to 100%.
-Setting the port that is being used by my headphones as headphones, and not speakers, although the other settings have the same issue.
-Control Panel -> Sound -> Speakers (the port I'm using) -> Properties -> Communications -> Do nothing when communication software detected (Skype, Ventrilo, Mumble etc)
-Messing around with Dolby Home Theater v4 settings, and ultimately turning it off as it just distorts and blurs the sound.
-Reinstalling the audio drivers provided by Dell on their tech support site.
-Installing other audio drivers that were recommended by people who had similar problems.
-Opening up the computer and ensuring the connection to the headphone ports was secure, and as built by the manufacturer.
In conclusion, I believe it to be a software problem, not a hardware problem.The only work around I have found is to plug in external speakers, and turn their volume up (amplify the sound externally) to make it audible. But this is not a workable solution for headphones.
Any thoughts would be greatly appreciated. I want to be able to use headphones with my computer but I just can't get it to work.
As a last resort I can do a fresh install of Windows, but I'd rather avoid that if I have the chance.
Thanks in advance!
EDIT: I even reinstalled Windows 7 and all the drivers and the issue still exists!
More about :alienware m17x built speakers work great headphones low volume
Do you know how I would go about doing that? I couldn't figure it out when I tried...
Edit: I attempted to install clean drivers from Realtek, bet they all come with Dolby Home Theater. When I tried the "Power" button on the Dolby Theater v4 screen in Control Panel->Sound nothing happens as well.
It also doesn't show up as as program that I can remove from Add/Remove Programs.